Kwunyip Lau

A 70-room property ranked #1 in small hotels on TripAdvisor in Hong Kong. Responsible for operational performance, including reservations and housekeeping.

• Oversaw front desk operations and trained new employees.
• Monitored reservations and controlled room availability to optimize occupancy and revenue.
• Planned and coordinated housekeeping operations, ensuring cleanliness and guest satisfaction.

• Managed front office operations.
• Handled reservations.
• Inspected rooms for quality.

At a private members club offering sports and leisure facilities, helped launch a new membership type, driving revenue. Managed membership transactions totalling over £500,000.

• Coordinated and conducted club tours and receptions for new and potential members.
• Oversaw membership acquisition, including application processing and related tasks.
• Responded promptly to membership inquiries from all sources.

A world-renowned horse racing organization and one of Hong Kong's oldest and most prestigious private member clubs. Part of the opening team for the new Clubhouse launched in 2020.

• Built strong relationships with club members.
• Organized and led exclusive tours for new members and VIP guests.
• Delivered training to new hires.
• Resolved escalated member complaints swiftly.