Kwon Pang
London,UK
Summary
"Creativity is showing others your world, so they may imbrace it into theirs" - Kwon Pang
Dedicated professional with over 12 years of expertise in student recruitment, admissions and mentoring. Proven track record in team leadership and training, CRM and workflow optimisation, stakeholder management, complaint resolution, and student advocacy.
Able to enhance enrolment rates and improve overall student experience through strategic planning and execution, with outstanding interpersonal communication skills and the ability to build strong relationships with prospective students.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
Work history
Student & Careers Advisor/Administrator
Pickauni
London, UK
02.2023 - Current
- Delivered tailored 1:1 guidance to students on course selection and admissions processes.
- Led student support team, ensuring high-quality service delivery through training and feedback.
- Developed strong relationships with academic departments for streamlined application processing.
- Executed effective communication strategies for enhancing student engagement.
- Successfully recruited over 400 students in under a year, boosting intake and brand visibility.
- Launched wellbeing workshops to assist new students, reducing withdrawals and enhancing engagement scores.
- Maintained up-to-date knowledge of university policies and procedures by attending training sessions regularly.
- Worked closely with faculty members to understand course requirements and expectations.
Student Recruitment & Engagement Manager
Novelwall Ltd / Uni & Student Ltd
London, UK
12.2020 - 02.2023
- Managed the entire student application lifecycle-from initial enquiries and UCAS/SFE completion to university onboarding and post-enrolment support.
- Delivered personalised advice in both one-on-one and group formats, with a focus on underrepresented and disadvantaged student populations, helping them navigate educational barriers.
- Designed and executed outreach campaigns in schools, colleges, and community hubs to increase awareness and access to higher education.
- Created onboarding resources and training programmes for junior advisors, boosting team performance and reducing onboarding time.
- Maintained up-to-date and detailed student case notes, collaborating with internal teams to resolve issues related to academic progression, finance, or student wellbeing.
- Spearheaded the development of a new CRM process to automate follow-ups and improve applicant tracking, increasing conversion rates by 18%.
- Led frontline safeguarding training and co-developed policy documents to ensure the team met compliance and care standards.
Student & Education Consultant
Novelmedia Ltd
London
10.2016 - 12.2020
- Provided comprehensive university and career guidance to prospective students from South and Pan Asia, as well as domestic applicants in the UK.
- Held emotionally sensitive conversations with students facing mental health issues, signposting them to appropriate support while maintaining professional boundaries.
- Organised and led workshops focused on employability skills, CV writing, mock interviews, and preparation for student life in the UK.
- Managed end-to-end support for international applicants, including documentation, visa advice, and coordination with overseas partners.
- Designed content for wellbeing newsletters distributed to the student network, promoting resilience, peer support, and resource awareness.
- Co-created a student career mentoring initiative in collaboration with local employers, linking students with industry professionals for long-term career insight.
- Completed formal training in safeguarding and mental health first aid to enhance my ability to provide front-line student support.
Student Recruitment & Key Accounts Manager
Novelwall Ltd
London, UK
05.2013 - 11.2016
- Acted as the first point of contact for over 200 students, providing daily support on academic options, university requirements, and visa processes.
- Managed and maintained student records, ensuring all applications met internal compliance and regulatory standards.
- Liaised with UK universities to ensure admissions decisions were communicated clearly, supporting students through conditional and unconditional offer stages.
- Coordinated logistics for international students, including visa documentation, accommodation placement, and interview scheduling.
- Took financial responsibility for managing over £500K in invoicing related to student services and tuition fees.
- Developed client intake forms and feedback mechanisms to better capture evolving student needs and satisfaction levels, influencing improvements to service delivery.
Education
BA - Business Studies with Marketing
University of West London
09.2008 - 07.2011
Skills
- Student Guidance & Academic Advising
- Marketing strategies
- Team Leadership & Training
- CRM & Workflow Optimisation
- Enrolment strategies development
- Student recruitment
- Admissions processing
- Complaint Resolution & Student Advocacy
- Educational guidelines knowledge
- Enrolment procedures
Accomplishments
- Increased student satisfaction and early retention by launching wellbeing workshops and tailored transition talks.
- Placed more than 700 students into UK universities over three years through relationship management and strategic advising.
- Built and launched a custom CRM process that led to an 18% improvement in applicant conversion.
- Provided safeguarding leadership by designing training modules and contributing to the organisation's policy development.
- Co-founded a career mentoring scheme in partnership with local businesses, enhancing employability support.
- Played a key role in achieving Investors in People Silver Accreditation by driving staff development initiatives.
- Created and published wellbeing communications that were distributed across student networks.
Timeline
Student & Careers Advisor/Administrator
Pickauni
02.2023 - Current
Student Recruitment & Engagement Manager
Novelwall Ltd / Uni & Student Ltd
12.2020 - 02.2023
Student & Education Consultant
Novelmedia Ltd
10.2016 - 12.2020
Student Recruitment & Key Accounts Manager
Novelwall Ltd
05.2013 - 11.2016
BA - Business Studies with Marketing
University of West London
09.2008 - 07.2011