Kwok Yan CHU
Hornchurch
Summary
Hands-on retail leader currently working at Assistant Manager level, with strong experience in driving store performance, leading teams, and delivering excellent customer experience. Proven track record in achieving +24% year-on-year sales growth, improving customer satisfaction, and maintaining high visual and operational standards. Passionate about creating a welcoming and engaging store environment, coaching team members, and delivering personalised service that enhances the overall customer journey.
Overview
16
16
years of professional experience
1
1
Certification
Work history
Assistant Manager
Oseyo, Paddington Branch
2025.08 - 2026.04
- Oversee daily store operations in a high-volume retail environment, ensuring strong trading performance
- Lead, train and supervise a team of 8–12 staff, driving productivity and service standards
- Conduct regular on-the-floor coaching to improve team performance and customer engagement
- Delivered +24% year-on-year sales growth through effective team leadership and upselling strategies
- Enhanced customer experience, contributing to an improvement in Google rating from 4.4 to 4.7
- Maintain high visual merchandising and store presentation standards
- Manage stock control, reducing wastage to below 5% while maintaining availability
- Handle store administration, reporting, and operational coordination
- Created a positive and engaging store environment to enhance customer experience and team morale
Shift Leader
Oseyo, London Branches
2025.02 - 2025.08
- Supported daily operations in a fast-paced store serving 200+ customers per day
- Supervised shopfloor activities and coordinated a team of 2–4 staff during peak hours
- Delivered strong customer service, resolving enquiries and maintaining satisfaction
- Maintained high stock availability (95%+) through effective replenishment
- Processed high-volume transactions accurately, including refunds and cash handling
Shop Assistant
Oseyo, London Branches
2024.07 - 2025.02
- Supported daily operations in a fast-paced store serving 200+ customers per day
- Supervised shopfloor activities and coordinated a team of 2–4 staff during peak hours
- Delivered strong customer service, resolving enquiries and maintaining satisfaction
- Maintained high stock availability (95%+) through effective replenishment
- Processed high-volume transactions accurately, including refunds and cash handling
Check Out / Reception General Assistant
Loon Fung Ltd, Tottenham Branch
2024.03 - 2024.05
- Delivered customer service in a busy supermarket environment
- Coordinated large orders and supported stock flow and replenishment
- Liaised with logistics teams to manage deliveries efficiently
Clerical Officer
2019.06 - 2022.11
- Managed high-volume administrative processes with 100% accuracy in staff records
- Coordinated communication across HR, payroll, and operations teams
- Improved workflow efficiency and reporting processes
- Ensured strict compliance with government administrative procedures and documentation standards
Assistant Clerical Officer
Elderly Health Service (Head Office), Department of Health, The Government of Hong Kong SAR
2014.02 - 2019.06
- Supported procurement processes including supplier coordination, quotation comparison and purchase planning.
- Processed invoices and financial records with over 95% accuracy
- Managed stock records and supply distribution across 36 clinical sites
- Maintained detailed documentation and improved procurement processing efficiency by 20%
Assistant Clerical Officer
Elderly Health Service (Clinic Center), Department of Health, The Government of Hong Kong SAR
2010.05 - 2014.02
- Provided front-line administrative support in healthcare clinics including reception, appointment coordination and patient enquiries
- Managed large volumes of calls and enquiries, maintaining a 95% resolution rate
- Maintained accurate patient records and documentation with high compliance standards
- Provided administrative support across 18 clinic locations when required
Education
Bachelor Degree - Business Administration in Management
Hong Kong Metropolitan University
Hong KongSkills
- Customer Experience & Service Excellence
- Team Leadership & Staff Coaching
- KPI & Sales Performance Management
- Store Operations & Inventory Control
- Visual Merchandising & Store Presentation
- Communication & Team Engagement
Certification
- ITEC Level 2 Certificate in Makeup 2021
- ITEC Level 2 Certificate in Nail Art 2021
- Certificate of Japan Aibon Art Flower Authorized Instructor 032023
Languages
Cantonese (Native)
Mandarin (Fluent)
English (Professional)
Volunteer
Volunteered in Barking, Havering and Redbridge University Hospitals NHS Trust
Affiliations
- Handmade crafts and creative design (clay art, floral work)
- Interest in wellbeing, skincare and creating relaxing environments
Timeline
Assistant Manager
Oseyo, Paddington Branch
2025.08 - 2026.04
Shift Leader
Oseyo, London Branches
2025.02 - 2025.08
Shop Assistant
Oseyo, London Branches
2024.07 - 2025.02
Check Out / Reception General Assistant
Loon Fung Ltd, Tottenham Branch
2024.03 - 2024.05
Clerical Officer
2019.06 - 2022.11
Assistant Clerical Officer
Elderly Health Service (Head Office), Department of Health, The Government of Hong Kong SAR
2014.02 - 2019.06
Assistant Clerical Officer
Elderly Health Service (Clinic Center), Department of Health, The Government of Hong Kong SAR
2010.05 - 2014.02
Bachelor Degree - Business Administration in Management
Hong Kong Metropolitan University