Kwok Cheung YU
Milton Keynes
Summary
Dynamic professional with extensive experience in business analytics and operational efficiency. Proven track record of translating complex data into actionable insights that enhance performance, reduce costs, and drive revenue growth. Expertise in KPI monitoring, process optimization, and stakeholder collaboration, delivering measurable results in HR operations and retail sectors. Seeking to apply analytical skills and operational knowledge in a challenging role within the UK.
Overview
5
5
years of professional experience
Work history
Senior business analyst
Hong Kong Technology Venture Company Ltd.
Hong Kong
2024.09 - 2026.02
- Gained hands-on experience with HKTV Company Ltd, Hong Kong’s largest online shopping platform, specializing in e-commerce operations, digital marketing, logistics, and customer experience.
- KPI Tracking & Performance Analysis: Tracked key disposal rate KPI and conducted variance analysis, improving it from 5% to 1.5% within one year, driving significant operational performance and cost efficiency.
- Financial Reporting & Insights: Translated business requirements into clear requirements, enabling the development of reports and interactive dashboards that delivered actionable financial insights for strategic decision-making.
- External Partner Onboarding: Led efforts to identify and onboard external partners including Hong Kong Post and Circle K as pickup store for online purchases. Expanded delivery network by approximately 300 pickup stores within six months, generating around HKD14 million in monthly revenue while significantly enhancing customer convenience.
- Data Analysis & Insights: Analysed retail operational data using Tableau and Excel to monitor performance, achieving a key KPI improvement from 95% to 99% compared to the previous year and delivering insights that supported both business and technical decision-making.
- BI Application Development: Collaborated with Business Intelligence teams to develop applications based on specific business needs.
- Operational Efficiency Improvements: Recommended process improvements to enhance operational efficiency across departments.
Senior Operation Officer
Hong Kong Technology Venture Company Ltd.
Hong Kong
2024.04 - 2024.08
- HR Roster Management: Managed employee rosters and shift schedules to ensure adequate staffing coverage and operational efficiency across retail stores.
- Aggressive Hiring & Talent Acquisition: Initiated aggressive hiring push and successfully recruited industry-renowned candidates, driving significant organisational improvements through enhanced team capability.
- Quality Standards Monitoring: Conducted regular inspections and audits to ensure retail operations met quality standards and compliance requirements.
- Waybill Loss Monitoring: Monitored waybill losses, reported missing cases, and ensured timely resolution, successfully reducing loss rate and minimising financial impact.
- Financial Information Review: Reviewed budgets, invoices, and accounts payable/receivable to maintain accurate financial oversight.
- Team Supervision & Leadership: Supervised a team responsible for various aspects of store operations, driving performance and compliance.
Operation Officer
Hong Kong Technology Venture Company Ltd.
Hong Kong
2023.05 - 2024.03
- Assessed risk in operational activities to ensure safety measures were upheld at all times.
- Managed project timelines, achieved timely completion.
- Monitored operational standards, maintained consistent quality control.
- Oversaw daily operations for smoother workflow.
Property Officer
Hong Kong Technology Venture Company Ltd.
Hong Kong
2022.08 - 2023.05
- Property Administration & Operations: Oversaw property-related administrative and operational tasks to ensure smooth day-to-day functioning of company assets.
- Property Management & Maintenance: Assisted in the management and maintenance of company properties, supporting efficient upkeep and compliance with standards.
Property Management Trainee
SOCAM Development Limited
Hong Kong, Staffordshire
2021.08 - 2022.06
- SOCAM Development Limited (SEHK: 983) is a Hong Kong-based investment holding company, part of the Shui On Group, focused on property development, investment, and construction/maintenance, primarily in China.
- Property Administration & Operations: Oversaw property-related administrative and operational tasks to support efficient management of company assets.
- Property Management & Maintenance: Assisted in the management and maintenance of company properties, ensuring timely upkeep.
- Customer Satisfaction Improvement: Improved customer satisfaction through proactive issue resolution and timely problem-solving.
Education
Bachelor of Social Science - Public Policy and Politics
City University of Hong Kong
Hong Kong /2019 - /2021
Associate Degree - Social Policy and Administration
Hong Kong Community College
Hong Kong /2016 - /2018
Skills
- Tableau
- Microsoft excel
- User experience focus
- Decision-Making proficiency
- Analytical reasoning
- Creative problem solving
- Problem-solving
- Calm under pressure
- Time-Sensitive Task Management
- Employee relations proficiency
- Reporting
- Communication skills
- Decision making under pressure
- Team Leadership
- Team player
Affiliations
- Watch Football
- Travelling
Languages
English
Fluent
Cantonese
Native
Mandarin
Fluent
Timeline
Senior business analyst
Hong Kong Technology Venture Company Ltd.
2024.09 - 2026.02
Senior Operation Officer
Hong Kong Technology Venture Company Ltd.
2024.04 - 2024.08
Operation Officer
Hong Kong Technology Venture Company Ltd.
2023.05 - 2024.03
Property Officer
Hong Kong Technology Venture Company Ltd.
2022.08 - 2023.05
Property Management Trainee
SOCAM Development Limited
2021.08 - 2022.06
Bachelor of Social Science - Public Policy and Politics
City University of Hong Kong
/2019 - /2021
Associate Degree - Social Policy and Administration
Hong Kong Community College
/2016 - /2018