KWAME NTIAMOAH
Aberdeen,Aberdeen City
Summary
Responsible and dedicated customer service team member with proven multitasking and organizational skills. Proficient in operating in fast-paced environment to coordinate paperwork, process payment and complete orders. Proactively manage shipments and coordinate deliveries with strong attention to detail and systematic approach. Safety-conscious security team member with excellent communication skills and eye for detail. Physically dexterous monitors premises using advanced security cameras. Successful at professionally handling and resolving conflicts. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Assistant
CJ LANG LIMITED
Aberdeen, Aberdeen City
11.2022 - Current
- Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Adhered strictly to policies and procedures for continued company compliance.
- Assisted customers with varying questions using product knowledge and service expertise.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Trained new associates on cash register operations, advising on appropriate handling of customer sales, refunds and cashing up.
- Guaranteed positive customer experiences by efficiently resolving customer concerns and complaints.
Aviation Security Officer
GHANA AIRPORT COMPANY LIMITED
ACCRA GHANA, GHANA
06.2018 - Current
- Performed mobile, foot and static patrols in assigned areas to provide safety and security.
- Responded to pilot or crew to provide necessary assistance.
- Screened baggage to identify and remove threats.
- Monitored movements of passengers and employees to avoid safety being compromised.
- Controlled and monitored access points to identify and report suspicious individuals and activities.
- Documented incidents to maintain security logs.
- Escorted individuals to service areas to practice security measures.
- Directed hazard inspections of runways and navigational installations to identify causes of danger.
- Produced accurate and detailed notes to facilitate Incident Report (IR) process.
- Exercised concentration and initiative to identify and locate potentially life-threatening devices.
- Used knowledge of emergency procedures to manage crisis situations.
- Identified dangerous and prohibited objects by conducting physical inspections and operating x-ray machines to screen cargo.
- Worked with team to optimise screening and security checks.
- Produced visitor passes for customers arriving on site to obtain identification and follow safety protocols.
- Applied manual handling techniques to routinely lift and carry freight.
Sales Manager
IREDEI ENTERPRISE
KUMASI GHANA, GHANA
06.2015 - 09.2023
- Exceeded sales goals and improved profitability by developing sales strategies and business plans according to market trends.
- Created and directed sales team training and development programmes.
- Generated company growth through market expansion and sales.
- Interfaced with customers, determined needs, provided recommendations and up-sold services.
- Achieved exceptional client satisfaction feedback and ratings.
- Collected customer and market feedback and reported information to company leadership.
Education
Master of Science - INTERNATIONAL RELATIONS AND MANAGEMENT
University of Aberdeen
Aberdeen 09.2022 -
Bachelor of Arts - ECONOMICS AND ANTHROPOLOGY
UNIVERSITY OF CAPECOAST
GHANA 09.2012 - 06.2016
Skills
- Quality Control
- Customer relations
- Stock management
- Key holder
- Strategic sales knowledge
- Retail store support
- Report preparation
- Order fulfillment
- International sales support
- Sales expertise
- Professional telephone demeanor
- Recordkeeping strengths
- Warehousing functions
- Training development aptitude
- Complaint resolution
- Cash Handling
- Till counting
- Staff education and training
- Account management
Languages
English
Fluent
Afrikaans
Fluent
Timeline
Customer Service Assistant
CJ LANG LIMITED
11.2022 - Current
Master of Science - INTERNATIONAL RELATIONS AND MANAGEMENT
University of Aberdeen
09.2022 -
Aviation Security Officer
GHANA AIRPORT COMPANY LIMITED
06.2018 - Current
Sales Manager
IREDEI ENTERPRISE
06.2015 - 09.2023
Bachelor of Arts - ECONOMICS AND ANTHROPOLOGY
UNIVERSITY OF CAPECOAST
09.2012 - 06.2016
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