Kwame Lubowa
London
Summary
Highly skilled professional with a strong background in customer service and communication. Demonstrates excellent computer literacy, flexibility, and adaptability. Proven ability to work effectively towards targets using multichannel communication devices and customer relationship management systems. Possesses in-depth product knowledge and a commitment to delivering exceptional customer experiences. Career goal includes leveraging skills to enhance customer satisfaction and drive business success.
Overview
15
15
years of professional experience
7
7
years of post-secondary education
Work History
Operative and logistics
Nike Town Oxford Street
09.2024 - 01.2025
- Understanding of stock replenishment and distribution of products across departments within the company, as well as achieving and exceeding daily KPIs
- Responsible for processing delivery and improving the delivery capacity by 3% using the staging technique
- Strong analytical and problem-solving abilities
- Knowledge of logistics management software and tools
- Excellent communication and negotiation skills
- Ability to work collaboratively in a fast-paced environment
- Won Most Valuable Player within the first 3 months
- Through attention to detail achieved the highest % in product delivery requests
Housekeeper
Fairview facilities management
08.2020 - 11.2023
- Company Overview: company is liquidators
- Cleaning offices around the workplace and understanding the best equipment to be cleaning the job in hand also occasionally doing deep cleaning due to previous Covid incidences of hygiene levels, needing to have an upkeep as well as supporting managers
- I’m using to inform any checkups and updates on new equipment or so, and having a keen understanding of health and safety on the job
- Company is liquidators
Cleaner / Kitchen assistant
Sodexo
Enfield
01.2020 - 06.2023
- Company Overview: Enfield
- I am able to comply with all client policies and procedures in relation to housekeeping as well as to report all faults in relation to cleaning machinery and equipment to the cleaning supervisor or manager
- I am able to ensure all cleaning requirements are carried out to a high standard, as directed by the cleaning supervisor/ manager
- Due to my work ethic and reliable nature I have working in the canteen, serving food to customers while learning to produce high quality cuisine
- In addition, I assist with hygienic cleaning of utensils and work areas after service periods
- Enfield
Customer severe Assistant/ Adviser supervisor
Superdrug
Tottenham
01.2020 - 03.2023
- Company Overview: Tottenham
- I was able to build up a long-term rapport with some customers, building up a long-term customer base that helped the store reach target sales
- Tottenham
Customer Assistant
Argos
Cannon street
01.2020 - 12.2020
- Company Overview: Cannon street
- Providing excellent customer service to all customers
- Talk and written skill and communication
- Being professional and flexible with new customers
- Managing stress with customer no matter the situation
- Cannon street
Work assistant/Supporter
ST Francis De Sales School
Tottenham
08.2017 - 02.2018
- Company Overview: Tottenham
- Interact with children and help them with their homework
- Set up small activities for the children to enjoy
- Understand the various behaviours of children
- Resolve conflict with children difference
- Tottenham
Reception/assistants
Greenwood Housing Agency
Kings Cross
01.2010 - 12.2010
- Account management- training in money management; arranging taxes and credit scores on the clients account etc
- Phone call & messages; relaying messages to my work supervisor; answering the phone and providing help to people who needed help in leaving a message or general have an enquiry about something’s
- Delivered documents for copy to reprographics room
Education
GCSE’s - 6(B–D)
ST Aloysius College
Hornsey lane, N6 01.2013 - 01.2016
Student mechanical engineering - level 1
College of north east Tottenham
Tottenham, N15 01.2016 - 01.2017
Student mechanical engineering - level 2
College of north east Tottenham
Tottenham, N15 01.2018 - 01.2019
Student mechanical engineering - level 3
College of north east Tottenham
Tottenham, N15 01.2019 - 01.2020
Functional skills maths - level 1
College of north east Tottenham
Tottenham, N15 01.2016 - 01.2017
Skills
- Computer literate
- Flexible and adaptable
- Excellent customer service
- Good communication skills
- Familiar with working to targets
- Multichannel Communication devices
- Customer Relationship Management
- Product Knowledge
Custom
I am available to work at any vacancies.
Affiliations
- In my spare time, I often go to church with my family that have being serving in church for 13 year now. I am heavily involved in practices that come with it serving every Sunday at Christ vision church. I am very family orientated and enjoy cooking for my household and spending time with my siblings. I enjoy music to unwind as well as keeping fit through team’s sports like football or challenging myself in activities such as boxing and gym. I am available to work at any vacancies
Timeline
Operative and logistics
Nike Town Oxford Street
09.2024 - 01.2025
Housekeeper
Fairview facilities management
08.2020 - 11.2023
Cleaner / Kitchen assistant
Sodexo
01.2020 - 06.2023
Customer severe Assistant/ Adviser supervisor
Superdrug
01.2020 - 03.2023
Customer Assistant
Argos
01.2020 - 12.2020
Student mechanical engineering - level 3
College of north east Tottenham
01.2019 - 01.2020
Student mechanical engineering - level 2
College of north east Tottenham
01.2018 - 01.2019
Work assistant/Supporter
ST Francis De Sales School
08.2017 - 02.2018
Student mechanical engineering - level 1
College of north east Tottenham
01.2016 - 01.2017
Functional skills maths - level 1
College of north east Tottenham
01.2016 - 01.2017
GCSE’s - 6(B–D)
ST Aloysius College
01.2013 - 01.2016
Reception/assistants
Greenwood Housing Agency
01.2010 - 12.2010
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