Kwaku Debrah
Leicester
Summary
Highly organised and dependable professional with experience supporting managers, coordinating operations, and leading teams in fast-paced environments. Strong in administration, scheduling, documentation, and task prioritisation, with confident use of Microsoft Excel and Word. Proactive, structured, and effective at supporting project delivery and team performance.
Overview
8
8
years of professional experience
1
1
Certification
Work history
Card fraud Project Analyst
Santander UK
08.2023 - 01.2026
- Provided day-to-day administrative and organisational support to senior managers and project leads for card fraud.
- Assisted with the coordination of internal and external projects, ensuring schedules and documentation were kept up to date
- Maintained project trackers, timelines, and records using Microsoft Excel and Word
- Acted as a central point of contact between office staff and site management.
- Facilitated communication amongst team members to foster a collaborative working environment.
- Coordinated procurement administration, including purchase orders and material deliveries
- Managed incoming customer requests, prioritised workloads, and resolved issues efficiently
- Ensured accurate record-keeping with strong attention to detail across all project documentation
Assistant Store Manager
O2
01.2023 - 08.2023
- Supported colleagues with real-time coaching on sales approach, product advice, and customer engagement to lift daily performance.
- Assisted during peak trading hours, kept checkouts moving quickly whilst maintaining excellent customer service levels.
- Developed strong relationships with suppliers for the prompt delivery of orders.
- Ensured timely stocking of products on shelves to maintain a well-stocked shop floor.
- Handled complex customer queries, device issues, and escalations with confidence, protecting the overall store experience.
- Drove sales by identifying add-on opportunities, promoting key products, and building multi-item solutions for customers.
- Met and exceeded KPIs across conversion, UPT, accessories, and satisfaction scores.
- Processed sales, upgrades, and account changes through in-store systems with strong accuracy and attention to detail.
- Supported the onboarding of new colleagues by guiding them through systems, service standards, and daily floor expectations.
- Ran the shop floor during busy shifts, delegated tasks, monitored service flow, and ensured the team met performance expectations.
- Drove daily KPIs, exceeding accessory attach targets by 20–30%, and consistently lifting conversion and multi-item sales.
HR Intern
University of Ghana
01.2022 - 12.2022
- Managed personnel files and maintained accurate data to support smooth HR processes.
- Helped digitize employee records, improving access and keeping information easy to retrieve during checks or reviews.
- Assisted with interview coordination, helping candidates and staff stay aligned on schedules and requirements.
- Managed employee leave requests; guaranteed fair distribution of holiday periods.
- Updated HR policies in line with latest labour laws, minimizing legal risks.
- Maintained confidentiality of sensitive information; upheld the company's privacy policy.
- Streamlined onboarding process, reduced employee orientation time.
- Prepared reports on HR metrics for informed decision making.
Administrative officer
Tema General Hospital
06.2018 - 12.2021
- Handled records management and coordinated internal communication.
- Organized monthly reports to maintain record accuracy.
- Managed incoming calls for efficient handling of inquiries and complaints.
- Ensured prompt resolution of employee issues with keen attention to detail and empathetic listening skills; fostered a positive working environment.
- Delegated work effectively among team members; encouraged shared responsibility and teamwork.
- Supported procurement processes and liaised with suppliers regarding orders and deliveries for the hospital.
- Acted as a key office-based contact for ambulance teams, ensuring clear communications.
- Used Microsoft Excel and Word to maintain accurate records and reports.
- Took ownership of administrative tasks and ensured work was completed accurately and on time.
- Demonstrated a dependable and proactive approach when supporting senior stakeholders.
Education
MSc - Project Management
University of Northampton
UK 09.2024 -
BSc - Animal Biology and Conservation Science
University of Ghana
Ghana 09.2017 - 09.2022
WASSCE - General Science
Presbyterian Boys’ Secondary School
GhanaSkills
- Project coordination & administration
- Microsoft Excel & Word
- Project tracking & documentation
- Procurement administration
- Costing & reporting support
- Time management & prioritisation
- Stakeholder & supplier liaison
- Attention to detail
- Senior management support
- Proactive and structured working style
Certification
- Customer Service Excellence – Capita
- Fundamentals of Project Management – LinkedIn Learning
- GDPR & Data Security Awareness – Santander
Projects & Initiatives
Led a SMART-based performance reflection project to enhance teamwork in academic environments., Co-developed a Digital-First Customer Service Model to improve user experience., Designed a Disaster Recovery Plan with comprehensive risk and mitigation strategies.
Accomplishments
- Consistently exceeded sales and accessory KPIs at O2 by applying consultative selling and multi-product recommendations.
- Recognised for delivering standout customer experiences in multiple roles, often used as an example for new staff during training.
- Supported the smooth running of daily store operations, including stock checks, floor readiness, and customer-flow management.
- Acted as a key training support for new team members across retail and service roles, contributing to faster onboarding and higher team confidence.
- Delivered strong accuracy and speed when handling system transactions, upgrades, returns, and adjustments.
- Resolved complex customer issues calmly and professionally, improving customer satisfaction and retention.
Timeline
MSc - Project Management
University of Northampton
09.2024 -
Card fraud Project Analyst
Santander UK
08.2023 - 01.2026
Assistant Store Manager
O2
01.2023 - 08.2023
HR Intern
University of Ghana
01.2022 - 12.2022
Administrative officer
Tema General Hospital
06.2018 - 12.2021
BSc - Animal Biology and Conservation Science
University of Ghana
09.2017 - 09.2022
WASSCE - General Science
Presbyterian Boys’ Secondary School