Summary
Work history
Education
Skills
Languages
Timeline
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KWAGALA  EDITH

KWAGALA EDITH

Dubai ,United Arab Emirates

Summary

Reliable sales associate with strengths in inventory management, training and customer service. Friendly, knowledgeable and hard-working team player. Proven success in satisfying sales objectives and securing repeat patronage.

Work history

Retail Sales Associate

Emirates National Oil Company LLC, ENOC
DUBAI
09 2021 - Current
  • Customer Service:
    - Greet the customers and assist them in selecting the right product.
    - Convert the window shoppers to ultimate buyers.
    - Serve Customers with the highest standards and follow the company guideline of selling ( GUEST – Greet, Understand, Explain, Sell, Thank)
    - update about the various brands of the group for suggestive selling to the customers Grooming / Attitude / Knowledge
    - presentable and well-groomed at all the time
    Merchandise:
    - Ensure all stock is laid out and displayed in order to attract customers
    - Record the inventory inward / outward and maintain the report of the same Process
    - Handle the POS (Point of Sale) / Billing Counter efficiently
    - Tally  money in the cash till during the beginning / end of the shifts
    - Issue receipts / refunds / change to the customers correctly
    - Process the payments by cash / credit cards / vouchers / automatic debits
    - Ensure awareness and vigilance at all times of security in the store without any negligence
    - flexible to work for varied shifts and overtime as per the business requirement
    - Maintain confidentiality of the sales figures to the outside party.

CASHIER

Burger King
Dubai , United Arab Emirates
02 2019 - 08 2021
  • Reduced customer wait times through optimised checkout processes.
  • Used cash registers and POS systems to request and record customer orders and compute transactions.
  • Resolved customer complaints and answered queries about store products.
  • Greeted customers entering store and responded promptly to customer needs.
  • Educated customers on promotions, offers and special events to enhance product sales.
  • Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
  • Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
  • Delivered outstanding customer care with proactive sales and listening skills.
  • Completed opening and closing procedures each day.
  • Answered questions about store policies and concerns politely and professionally, supporting positive customer experiences.
  • Kept checkouts areas and general store clean and orderly.

Education

High School Diploma - undefined

Skills

  • Monitored display stock levels
  • Actively participated in daily and department meetings, providing insights and recommendations
  • Updated product labelling and pricing to reflect discounts and offers
  • Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities
  • Worked closely with stock team to guarantee product availability and meet client requests
  • Assisted customers with product selection and sales, recommending items to increase transaction value

Languages

English
Advanced

Timeline

Retail Sales Associate

Emirates National Oil Company LLC, ENOC
09 2021 - Current

CASHIER

Burger King
02 2019 - 08 2021

High School Diploma - undefined

KWAGALA EDITH