Kwabena Abenadu Darkwa
Kumasi,Ghana
Summary
IT expert with a robust foundation in internetworking technology, including TCP/IP protocols and LAN topologies. MCSE certified with a thorough grasp of ITIL principles, committed to delivering performance excellence and customer-focused results. Proven analytical and problem-solving capabilities facilitate strong team dynamics and accountability. Aspires to leverage technical expertise for innovative advancements in challenging IT landscapes.
Overview
25
25
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work history
Supervisory Contractor, Architect Business Process Management
MTN Ghana
Accra/ Kumasi, Ghana
01.2018 - 06.2025
- Supported Enterprise Architecture Strategy across Business Process Management domains.
- Designed architecture cycles for enterprise-wide solution delivery.
- Facilitated development of current and future architecture models covering all BPM areas.
- Contributed to definition and documentation of enterprise architecture principles and guidelines.
- Analysed legacy processes to derive essential functions for new digital architectures.
- Developed business and information/data architectures for specific service lines and functions.
- Maintained alignment of EA domains with MTN Vision, roadmap, and Business Plan.
- Enhanced reference architectures for assigned capabilities, ensuring adaptability and scalability.
Field Service Engineer (Supervisor)
MTN Ghana
Kumasi, Ghana
01.2010 - 12.2017
- Executed daily operational responsibilities, effectively managing and closing portal tickets.
- Facilitated resolution of hardware, software, and network problems by coordinating efforts.
- Maintained up-to-date documentation relevant to operational tasks and processes.
- Communicated technical findings to management, supporting strategic initiatives.
- Delivered timely updates on user incidents and service requests.
- Implemented BitLocker drive encryption to safeguard sensitive data on devices.
- Configured VMware installations for improved virtualisation capabilities.
- Conducted maintenance on desktops and laptops to enhance operational efficiency.
ICT Instructor (Form TWO and Three)
Agona S.D.A Senior High School
Kumasi, Ghana
01.2009 - 12.2009
- Regularly attended professional development seminars to stay up-to-date with evolving technology trends.
- Promoted good composure within classroom by setting clear expectations around decorum during practical lab sessions.
- Coached about 150 students on software applications, enhancing technical competence.
- Managed parent-teacher communications effectively, keeping parents informed about their child's progress.
System Administrator
Food and Drugs Board
Accra, Ghana
01.2008 - 12.2008
- Installed scanners and printers in various departments, ensuring efficient workflow.
- Repaired and upgraded computers, installing operating systems and software as needed
- Conducted training sessions on internet usage and best practices for staff member.
- Deployed and updated antivirus software to protect against malware and viruses.
- Enforced internet access restrictions during working hours to enhance productivity.
- Implemented server upgrades with minimal disruption to daily activities.
- Installed new servers for improved data management.
- Streamlined operations with efficient database maintenance tasks.
Computer Engineering and Networking
Atlantic Group of Companies
Accra, Ghana
01.2000 - 12.2001
- Carried out day-to-day duties accurately and efficiently.
- Improved efficiency and productivity by acquiring new skills.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Completed duties to deliver on targets with accuracy and efficiency.
- Displayed energy and enthusiasm in fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Oversaw daily operations to achieve high productivity levels.
- Increased customer satisfaction by resolving issues.
Education
MBA - Logistics and Supply Chain Management
Kwame Nkrumah University of Science And Technology
Kumasi 01.2013 - 01.2015
BSc - Computer Science
Valley View University
Accra 01.2005 - 01.2009
High School Diploma - Senior Secondary School Certificate
Tema Secondary School
Tema 01.1997 - 01.1999
Skills
- Technical Skills
1 Software Installation and Configuration
2 System Administration
3 Device Management - Soft Skills
1 Communication
2 Customer Service
3 Teamwork
- Additional Skills
1 Remote Support
2 Inventory Management
Languages
English
Proficient (C2)
French
Beginner
Affiliations
- Swimming
- Traveling (Site Seeing)
- Reading
Accomplishments
- Was part of the team that rollout the Multi functional Printer, (MFP). i single handedly deployed them with Northern Business District.
- I was in charge of the LAS agents, now MCS, taking care of all equipment's and software's being used
- Emerged as the over all gold award winner in the Northern Business District in 2010
- Emerged as the over all Service Desk Employee for two conservative times, August 2012 and December 2012
Certification
- Cobit 5 Framework
- TOGAF certification
- Cisco CIPT1 8.0 Cisco Unified Communications Manager Administration
- ITIL V3 & 2011
- CompTIA Network + 2009
- CompTIA Security + 2008
- MTN Business Continuity IRP
- IT Project Management
- Cisco Certified Architect (CCAr)
- CisCo CIPT1
- CISCO IINS
-
REFERENCES
Name: Mr. Charles Osei Akoto,
Role: Regional Technical Head,
Mobile : 0244401090,
Email: Charles.Osei-Akoto@mtn.com
Name: Paa-Kwesi Gadagbui
Role: Senior Manager, Enterprise Planning, Architecture & Business Process Management
Mobile : 0244401221
Email: paa-kwesi.gadagbui@mtn.com
Name: Adwoa Baah Obeng
Role: Senior Manager, Retail Experience (North)
Mobile: 0244401070
Email: adwoa.obeng@mtn.com
Timeline
Supervisory Contractor, Architect Business Process Management
MTN Ghana
01.2018 - 06.2025
MBA - Logistics and Supply Chain Management
Kwame Nkrumah University of Science And Technology
01.2013 - 01.2015
Field Service Engineer (Supervisor)
MTN Ghana
01.2010 - 12.2017
ICT Instructor (Form TWO and Three)
Agona S.D.A Senior High School
01.2009 - 12.2009
System Administrator
Food and Drugs Board
01.2008 - 12.2008
BSc - Computer Science
Valley View University
01.2005 - 01.2009
Computer Engineering and Networking
Atlantic Group of Companies
01.2000 - 12.2001
High School Diploma - Senior Secondary School Certificate
Tema Secondary School
01.1997 - 01.1999
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