Kwabena Agyapong
Bournemouth,DOR
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue and profit goals.
Diligent and reliable Hand Packer successful at handling high-volume, physically-challenging work, standing for long periods and moving with ease. Excellent physical stamina, teamwork capabilities and communication skills. Dedicated to surpassing production goals and maximizing customer satisfaction every day.
Overview
4
4
years of professional experience
Work History
Warehouse Worker
Amazon
Poole, DOR
10.2022 - 01.2023
- Loaded, unloaded and moved material to and from storage and production areas.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Built and wrapped pallets to secure shipment with freight carriers.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Safely and securely loaded items to prevent damage during transport.
- Adhered to safety processes and procedures when stocking store to avoid falls and other injuries.
- Picked and packed order items.
Customer Service Representative
Societe Generale Bank
Kumasi
09.2021 - 10.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Recorded account information to open new customer accounts.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
- Updated account information to maintain customer records.
Sales Representative
MultiCredit Savings and Loans
Kumasi
05.2018 - 09.2020
- Developed and delivered engaging sales presentations to convey product benefits.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Implemented marketing strategies and techniques, increasing revenue and customer satisfaction.
Education
Master of Science - Information Technology
Bournemouth University
Poole,United Kingdom11.2024
Bachelor of Science - Information Technology
Kessben University
Kumasi,Ghana12.2021
Skills
- Loading and unloading
- Scheduling
- Equipment monitoring
- Order Picking and Processing
- Heavy lifting
- Product picking
- Stock management
- Recordkeeping strengths
- Inbound and Outbound Calling
- Lead prospecting
- Interpersonal communication skills
- Performance improvement
Languages
English
Native language
English
Upper intermediate
B2
Timeline
Warehouse Worker
Amazon
10.2022 - 01.2023
Customer Service Representative
Societe Generale Bank
09.2021 - 10.2022
Sales Representative
MultiCredit Savings and Loans
05.2018 - 09.2020
Master of Science - Information Technology
Bournemouth University
Bachelor of Science - Information Technology
Kessben University
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