Kuteesa Joan Mildred
Abudhabi
Summary
Dynamic Marketing Specialist with a proven track record at Zem Zem Project Management, excelling in enhancing brand visibility and driving customer engagement. Adept at data analysis and optimizing guest experiences, with a talent for resolving inquiries and complaints efficiently. Committed to maintaining compliance with industry standards while delivering outstanding service. Passionate about leveraging innovative strategies to fuel business growth.
Overview
2026
2026
years of professional experience
Work History
Marketing Specialist
Zem Zem Project management
Dubai
05.2024 - Current
- Organized promotional events to increase brand awareness and customer engagement.
- Monitored competitor activity to identify new opportunities for growth.
- Collaborated with sales teams to develop lead generation strategies across multiple channels.
- Conducted competitor research to understand the industry dynamics and identify opportunities for growth.
Customer Service Agent
Transguard Group
Dubai
04.2022 - 03.2024
- Greet and assist passengers at check-in counters, gates, and other customer service areas.
- Verify travel documents, issue boarding passes, and check in baggage.
- Provide information about flight schedules, delays, and gate changes.
- Handle passenger inquiries, complaints, and special requests (e.g., wheelchair assistance, unaccompanied minors).
- Assist during boarding and deplaning processes.
- Coordinate with airline staff, security, and ground handling teams.
- Ensure compliance with airline and airport safety and security procedures.
- Process upgrades, standby requests, and flight changes when applicable.
- Handle lost luggage reports and coordinate baggage services.
Guest Experience
Kenya Airways
Nairobi
10.2019 - 11.2021
- Planned, organized and coordinated guest experience events.
- Actively participated in brainstorming sessions to develop new ideas for enhancing guest experience.
- Researched new ways to improve guest experience through surveys and feedback.
Data Entry Clerk
MTN Uganda
Kampala
07.2014 - 12.2017
- Simcard Registration
- Mobile money Registration
- Inputting, analysing and management of data in digital systems
- Review data errors, correct inconsistencies and resolve data descripancies
- Maintaining confidentiality of sensitive information
- Retriving data from databases and electronic files as requested
Guest Experience
Kenya Airways
Nairobi
Education
Bachelor of Science - Caregiving
Filipino Institute
Abudhabi 05-2022
BBA - Information Technology
Uganda Institute of Information Information And Te
Kampala04-2014
Some College (No Degree) - ABA And SEND
I Connect Global Education
DubaiSkills
- Guests/baggage handling
- Check in and boarding operations
- Supporting customers with connecting flights to ensure complete and timely information are provided
- Execute intial security screens to ensure access to airport is properly monitored
- Recieve process and respond to daily enquiries on a wide range of services by providing timely and high quality support to internal and external customers to meet their requirements
- Work closely with supervisors to improve the excecution of assigned activities
- Recieve and analys complaints to ensure they are solved or addressed in the most effective mannner
- Proactively perform a wide range of assigned and emerging activities to ensure compliance with the established standards and procedures and high level of customer service
Languages
English
First Language
Swahili
Advanced (C1)
C1
Luganda
Advanced (C1)
C1
Timeline
Marketing Specialist
Zem Zem Project management
05.2024 - Current
Customer Service Agent
Transguard Group
04.2022 - 03.2024
Guest Experience
Kenya Airways
10.2019 - 11.2021
Data Entry Clerk
MTN Uganda
07.2014 - 12.2017
Guest Experience
Kenya Airways
Bachelor of Science - Caregiving
Filipino Institute
BBA - Information Technology
Uganda Institute of Information Information And Te
Some College (No Degree) - ABA And SEND
I Connect Global Education