KUSHAL SHAH
Nottingham,Nottinghamshire
Summary
Dynamic and results-driven professional with a robust skill set in resilience and adaptability, influential communication, and leadership excellence. Demonstrates proficiency in Microsoft Office Suite, KPIs mastery, and regional marketing strategy. Expertise in operational management, business development and planning, P&L oversight, and regulatory compliance ensures operational quality control and staff development. Adept at customer service, product knowledge, order processing, and employee management to drive business success. Committed to leveraging skills for continued growth in strategic roles within the industry.
Driven Area Manager with experience ensuring ongoing improvement of customer service standards within assigned territory.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work history
Area manager
PAPA JOHNS
Nottingham, Nottinghamshire
01.2025 - 08.2025
- Promoted a positive work environment which increased employee retention rate.
- Managed budgets effectively, maintaining financial health of designated area stores.
- Developed robust sales strategies to maximise revenue generation.
- Liaised regularly with senior management to discuss operational updates and improvements.
- Implemented cost-effective measures, resulting in significant savings for the company.
- Trained members of the team for improved overall productivity.
- Monitored competition closely, staying ahead in market trends and consumer behaviour.
- Conducted audits and risk assessments to achieve regulatory compliance.
- Drove revenue increases and team morale by developing and deploying incentivised sales contests.
Store manager
PAPA JOHNS
Nottingham, Nottinghamshire
12.2021 - 12.2024
- Streamlined operations to maximise efficiency and minimise waste.
- Facilitated smooth checkouts by maintaining efficient till operations.
- Coached underperforming employees improving their job performance significantly.
- Collaborated with upper management in strategic planning, contributing valuable insights from ground level operations.
- Monitored inventory levels consistently to avoid stock shortages or overages.
- Handled cash transactions accurately, minimising financial discrepancies at the till.
- Resolved customer complaints effectively, protecting the store's image and consumer relationships.
- Managed staff rosters, ensuring adequate coverage during peak times.
- Boosted store's reputation for excellence through meticulous upkeep, product presentation and customer service.
- Oversaw business staffing and training, building successful, customer-focused team.
- Kept business in compliance with internal controls, industry regulations and health and safety requirements.
Business development executive INTERN
BRINTECH LTD
Nottingham, Nottinghamshire
12.2020 - 12.2021
- Facilitated successful negotiation meetings, fostering long-term client relationships.
- Led cross-functional teams to deliver on key business initiatives.
- Worked collaboratively with the marketing department to create impactful promotional materials for client pitches.
- Analysed competitor activities providing insights into market dynamics and positioning strategies.
- Delivered outstanding customer service, resulting in repeat business collaborations.
- Implemented innovative strategies, leading to enhanced operational efficiency.
- Devised strategic plans for revenue generation whilst aligning with company objectives.
- Identified potential clients for business expansion opportunities.
- Forecasted sales and market trends to improve business strategy.
- Researched competitor behaviour and adapted tactics to boost performance.
PART TIME DELIVERY DRIVER
PAPA JOHNS PIZZA
Nottingham, Nottinghamshire
07.2020 - 05.2021
- Reduced fuel costs with efficient route planning.
- Delivered temperature-sensitive goods using appropriate methods maintaining product quality.
- Ensured safety by regular vehicle inspections and maintenance.
- Provided excellent customer service, enhancing company reputation.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
Education
Master of Science - MSC ENGINEERING MANAGMENT
NOTTINGHAMTRENT UNIVERSITY
NOTTINGHAM 01.2020 - 12.2021
Diploma of Higher Education - PGDM
Nottingham Trent University
Nottingham 12.2021 - 12.2022
Skills
- Resilience and adaptability
- Influential communication
- Microsoft office suite proficiency
- KPIs mastery
- Regional marketing strategy
- Leadership excellence
- Area sales reporting
- Customer Service
- Product knowledge
- Employee management
- Order processing
- Regulatory compliance
- Staff development
- Operational quality control
- Operational management
- Business development and planning
- Staff scheduling
- Order management
- P&L oversight
Affiliations
- TRAVELLING
- ACTING
- READING
Languages
English
Fluent
Hindi
Fluent
Gujarati
Fluent
Timeline
Area manager
PAPA JOHNS
01.2025 - 08.2025
Store manager
PAPA JOHNS
12.2021 - 12.2024
Diploma of Higher Education - PGDM
Nottingham Trent University
12.2021 - 12.2022
Business development executive INTERN
BRINTECH LTD
12.2020 - 12.2021
PART TIME DELIVERY DRIVER
PAPA JOHNS PIZZA
07.2020 - 05.2021
Master of Science - MSC ENGINEERING MANAGMENT
NOTTINGHAMTRENT UNIVERSITY
01.2020 - 12.2021
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