Compassionate Care Coordinator with focus on improving patient outcomes and team collaboration. Enhanced care plans and communication processes, leading to increased patient satisfaction and smoother operations. Known for empathy and proactive approach in addressing patient and staff needs.
Overview
2025
2025
years of professional experience
10
10
years of post-secondary education
1
1
Certification
Work history
Volunteer Aide
Jairos Jiri Association
Ensured residents hygiene and personal care needs were maintained to the highest standards
Assisting residents with limited mobility or physical difficulties to make use of various mobility machinery provided
Assisted with meal preparation, feeding, bathing, dressing
Providing companionship, emotional support to residents
Prevented residents from wandering and minimized risk of sustained injuries
Carried out day-to-day duties accurately and efficiently.
Demonstrated respect, friendliness and willingness to help wherever needed.
Successfully delivered on tasks within tight deadlines.
Care coordinator/ Care assistant
Athlone Care
Dartford, Kent
01.2023 - 11.2024
Creating rostering schedules for care staff
Reviewing care notes
Addressing issues arising and coordinating between care staff, clients and relevant authorities
Creating, reviewing and correcting care plans
Taking phone calls, emails and messages and passing on to the manager
Undertaking company errands such as collecting client medications, and transporting care staff to various areas of work
Providing person centred care and support in homes to vulnerable individuals helping them retain independence
Assisting service users who have limited mobility, or physical difficulties to make the best use of aids provided
Assisting in the delivery of care for service users who are on end of life or who have a progressive illness
Providing emotional support to clients through regular conversation and companionship
Assisting with medication administration, doctors or clinic appointments and shopping
Meal preparation, personal care and toileting needs
Evaluating client health conditions and reporting concerns to the registered manager and district nurses
Compiling and completing notes used as records in assessments and evaluations as prerequisite
Enhanced patient comfort by providing personal care services, including bathing and grooming.
Supported patients with mobility issues, promoted independence.
Assisted in meal preparation to ensure proper nutrition.
Established strong rapport with patients through effective communication skills resulting in an atmosphere of trust and respect.
Coordinated with healthcare professionals, ensured comprehensive patient care.
Coordinated care plans for improved patient outcomes.
Maintained detailed records, ensuring accurate documentation.
Cultivated positive relationships with multidisciplinary teams to improve patient care.
Processing officer
Ministry of Home Affairs
Marondera, Zimbabwe
02.2022 - 01.2023
Streamlined processing procedures to enhance organisational efficiency.
Facilitated communication between departments for seamless workflow.
Managed complex administrative tasks, improved process flow.
Maintained accurate records by diligent data entry.
Improved customer satisfaction with prompt and efficient processing of requests.
Collaborated with team members, fostered a cooperative work environment.
Trained new staff on processing protocols, increased workplace competency.
Registration clerk
Ministry of Agriculture, Land and Fissures
Marondera, Harare
03.2020 - 11.2021
Improved patient satisfaction by providing efficient registration services.
Managed sensitive patient data for secure record keeping.
Ensured accuracy in all documentation with attention to detail.
Assisted patients with form completion, ensuring clarity and understanding.
Reduced waiting times by streamlining the registration process.
Facilitated communication between departments for coordinated care delivery.
Coordinated appointments for optimal scheduling efficiency.
Collaborated with multidisciplinary team to provide comprehensive care services.
Education
Bsc Political Science and Administration -
University of Zimbabwe
01.2017 - 12.2019
Gcse Advanced Level - undefined
Gokomere High School
01.2014 - 12.2016
GCSE O Level - undefined
Gokomere High School
01.2010 - 12.2013
Skills
Excellent communication
Comprehensive understanding of dementia
Nursing
Residential care
Caring
Compassionate
Collaborative team player
Empathetic
Customer Service
Communication skills
Medication Administration
Health promotion and maintenance
Care needs assessment
Individual care and support plans
On-call rota coverage
Care plan tracking
Care plan development
Basic Life Support Certification
Attention to Detail
Certification
PMVA (prevention and management of violence and aggression)
Life Skills & Housing Transition Worker (Casual) at Canadian Mental Health Association (CMHA)Life Skills & Housing Transition Worker (Casual) at Canadian Mental Health Association (CMHA)