Summary
Overview
Work history
Education
Skills
Websites
Certification
References
Timeline
BusinessAnalyst

Kunal Pawar

Summary

PMO Analyst with wide ranging experience gained within the Financial and IT Sector. Experience of the full project lifecycle from project planning to implementation and go live working in an Agile environment. Strong stakeholder engagement and management skills, successfully gaining the trust and investment of senior level Managers as well as members of the wider team. Experience as Defect Manager, responsible for logging defects, monitoring progress and liaising with business stakeholders in a view of closing defects in a timely manner. Quick learner, effective communication and interpersonal skills and ability to prioritize work under pressure and thus being efficient. Detailed orientated individual experienced in administrative procedures. Oversees day-to-day duties with strong planning and organisation skills to delivers projects in timely manner.

Overview

12
12
years of professional experience
1
1
Certification

Work history

PMO Analyst

GlobalLogic UK&I (formerly ECS)
  • Worked on successful and elaborate projects OCC and OPCC in LBG
  • Initially responsible for overall PMO duties on this project, but then started supporting Change Management where I created changes for the whole project team and later supported ran those change implementation
  • Given the responsibility of a Change Manager and performing Project Manager duties on several occasions
  • Worked on the Citrix Migration program from January to October 2019 as well as the Cost Optimisation Project (Orphans) from June 2019 to December 2019
  • Responsible for the creation and presentation of daily and weekly reports as a PMO Analyst
  • Created 'changes' which were crucial to implement any and every tasks within the project which required accuracy and attention to detail along with time management
  • Helped and trained colleagues as well as internal and external stakeholders on these changes
  • Responsible for creating a Shared Mailbox and SharePoint site which monitored and tracked any defects which were raised by the business
  • As the Defect Manager, logged defects, monitored progress, set up calls with the Business Owners, Technology Team and Project Managers in a view of closing these defects in a timely manner
  • On project completion, kept on to take care of any miscellaneous activities
  • Simultaneously worked on a new project 'Orphans' within the Cost Optimisation Team as a Business Analyst
  • Working in two demanding projects at the same time involved organisation and prioritisation of work
  • Analysed vast data (Orphan servers) and liaised with various stakeholders in order to getting these servers decommissioned
  • Played an important part in the team investigating a list of servers using various Lloyd’s platforms
  • Trained and assisted other colleagues within the team
  • Attention to detail and communication with various stakeholders helped the client save thousands of pounds a month by investigating and sending unused servers for decommissioning
  • Currently focusing on the servers to be investigated in 2020 with a view of ensuring as many Orphan servers are decommissioned as possible.

Business Analyst

GlobalLogic UK&I (formerly ECS)
01.2019 - Current
  • Started working as a Business Analyst on a fast-paced project 'LSP Migration' since August 2022
  • Responsible for engaging with the business to gather all the relevant requirements
  • Communicating requirements with various internal and external stakeholders
  • Gathering, storing and maintaining data and logs from several workstreams which is a crucial part to the project’s success
  • Providing cover for the scrum master, supporting team members to liaise with NatWest colleagues who would be supporting checkouts during a change implementation and standing as PM for the implementation
  • Responsible for scheduling meetings with product owners, support teams, technical teams etc
  • And provide support in formulating most suitable solution.

PMO Analyst

Royal Bank of Scotland
06.2016 - 12.2018
  • Worked across several projects including NOSIA, Cora (Digital Chatbot), MARGE, Project Holdall
  • Responsible for establishing and embedding appropriate governance and control measures within the project which aligned with the overall standards of the company
  • Maintained a range of documentation to support project management, project delivery and reports on progress
  • RAID log managed including reviewing and quality assurance
  • Worked with PMs to update and ensure accuracy
  • Created packs for various boards including Project, Programme, Executive Sponsoring group etc., maintaining consistency and value at all times
  • Secretariat at these meetings to take minutes and follow up any actions, decisions on a tracker
  • Responsible for tracking key project activities, performing analysis in the provision of accurate and timely MI to project stakeholders to enable decision making
  • The MI reporting included risks and issues, milestones, quality assurance and dependency reports
  • Carried out on boarding for new resources (both internal and external) using appropriate steps to ensure the process ran smoothly
  • Tasks included updating Fieldglass, completing the JML thus requesting a RACF ID, ordering RSA tokens and NIACS passes, setting up access on SharePoint, Shared Drive, JIRA, PlanView, Oracle etc
  • Updated work effort and tracked resources on PlanView on a weekly basis to ensure the financial forecasting was correct
  • Helped to ensure best practice across the program by providing guidance on tools and methodology
  • Communicated clearly across the project/program where priorities and interests were in conflict
  • Built strong relationships with both internal and external stakeholders located in various locations including India, London, Edinburgh, Manchester, Birmingham etc
  • Created and managed a new team SharePoint site.

Roles as Detailed Below

HSBC
04.2013 - 06.2016
  • Senior Personal Banker: Supported the Retail Branch Manager and wider branch teams from across the Networks, Wealth & Premier business lines to provide a range of services to HSBC customers, supporting every life event, from opening an account, going to university, saving and buying a new home, to retirement
  • Worked within guidelines of the FSA maintaining and followed HSBC core standards, hence eliminating any risk to the bank
  • Led and managed the Customer Service team, enabling them to effectively listen to customers when reviewing their accounts and to fully understand both new and existing customer’s financial circumstances and needs
  • Translated HSBC’s strategy and vision into achievable goals for each individual
  • Led through example, coaching and individual reviews, setting clear expectations and objectives
  • Impacted the branch’s operational efficiency by ensuring appropriate resource levels were maintained and recruitment activities matched the headcount needs, whilst proactively identifying existing talent and encouraging an environment of growth and development across the banks operating areas
  • Worked in partnership with the Branch Manager positively impacting operational control and integrity standards within the branch, being responsible for cost, budget and cash maintenance
  • Created and maintained a culture of service excellence, responsible for customer satisfaction results and up-holding the HSBC brand and values
  • Treated customers fairly
  • Customer Advocate, PPI: Worked within guidelines of the FSA maintaining and following HSBC core standards, hence eliminating any risk to the bank
  • Analysed, investigated and resolved customer complaints with an eye for detail to ensure both customers and the bank were treated fairly
  • Worked effectively and efficiently under pressure on own initiative as well as with others.

Senior Business Associate

Royal Bank of Scotland
01.2012 - 04.2013
  • Confident and reliable in accessing sensitive customer’s data using wide range of source and platforms, upon request
  • Worked independently, or on own initiative, within the legislative guidelines of the Information Commissioner’s Office (ICO) and a tight time scale of 40 days
  • Implemented strategic changes to the processes and trained and supported team members to understand them
  • With a substantial increase in the customer’s and 3rd party’s PPI requests, speed, accuracy, focus and prioritising the workflow was of utmost importance which adhered at all times
  • Strong communication skills gained across all levels of the business both internally and with customers.

Education

Skills

  • Proficient in the use of MS Office, MI reporting skills, PlanView, Jira, SharePoint, SNOW and other relevant platforms to support PMO duties
  • Organised and efficient
  • Risk management
  • Workforce training
  • Sprint planning
  • Portfolio management
  • High-value project management
  • JIRA
  • PRINCE2
  • Key stakeholder engagement
  • Flow management
  • KPI review and management
  • Client rapport
  • Kanban methodology
  • Relationship building
  • Excel expertise
  • Agile project management
  • Financial risk analysis
  • Process improvement
  • Productivity improvement
  • Waterfall project management

Certification

  • Pursuing ‘The Complete BCS Business Analysis International Diploma’
  • Prince 2 Foundation – Practitioner
  • Certified ScrumMaster (CSM)
  • Advance Excel course with “ExcelWithBusiness”
  • AWS TCO and Cloud Economics (Digital)
  • AWS Business Professional (DNU)

References

References available upon request.

Timeline

Business Analyst

GlobalLogic UK&I (formerly ECS)
01.2019 - Current

PMO Analyst

Royal Bank of Scotland
06.2016 - 12.2018

Roles as Detailed Below

HSBC
04.2013 - 06.2016

Senior Business Associate

Royal Bank of Scotland
01.2012 - 04.2013

PMO Analyst

GlobalLogic UK&I (formerly ECS)

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Kunal Pawar