Kumba Danso
Warrington,Cheshire
Summary
· As part of my Law with Business Degree I have developed business plans and produce analytical charts to assist strategic management planning decisions. I have produce reports for to mangers suggesting development opportunities.
. At Caffe Nero I have managed my staff as a team leader. This has involved conflict resolution and assisting in staff development.
· Producing methods and processes at Caffe Nero to maximise profits and ensure staff maintain strict budget control.
· My degree course has involved learning and developing the principles of project management.
· I am very experienced dealing with the public in a face-to-face situations and have strong dispute resolution skills.
· I am a confident person, able to give advice and guidance, maintaining a friendly manner at all times. I can happily work as part of a team or single handedly, as required.
· I am responsible to set team targets and to ensure that standards are continually improved.
· Sales data analysis
· Outstanding client care
· Reviewing contracts
· Commercial real estate
· Exceptional negotiator
Overview
7
7
years of professional experience
6
6
years of post-secondary education
Work history
Shift Leader
Caffe Nero
Nottingham, Nottinghamshire
09.2021 - Current
- Promote safe and tidy work areas through inspections and cleaning checklists.
- Lead monthly management meetings to discuss goals and progress.
- Ensure food and health safety practices comply with legal responsibilities.
- Manage conflict resolutions between employees to promote respect in workplace.
- Replenish items to maintain store inventory.
- Reconcile cash drawers and taking at the end of each shift.
- Submit reports to general manager on progress, profitability and development.
- Produce development goals to develop my team members to acquire standards for the team to maximize business profitability and improve the customer experience.
- Present a welcoming and helpful approach to customers.
Fixed contract Sales Assistant
B&Q
Nottingham, Nottinghamshire
01.2021 - 04.2021
- Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Cultivated loyal, profitable customer relationships, asking open-ended questions to assess and cater to individual needs.
- Enhanced visual merchandising by maintaining replenishment and presenting items according to style guides.
- Maintained impeccably high standards of store presentation and hygiene through cleaning.
- Monitored and reported suspicious activity to security officer to avoid theft.
- Participated in staff meetings to develop strategies in selling.
- Maintained a strong work ethic, assisting team colleagues and management.
Managent Hospitality Apprentice
Park Royal Hotel
Warrington, Cheshire
09.2016 - 06.2019
- Managed guest bookings and enquiries accurately and efficiently for continued customer satisfaction.
- Collected and processed guest data in line with data protection regulations.
- Greeted customers warmly, aiming to provide positive, smooth check-in experiences.
- Maintained clean, tidy reception areas, ensuring consistently positive first impressions.
- Achieved 5-star reviews by delivering outstanding customer service.
- Assisted staff with administrative duties during peak schedules.
- Addressed questions and escalated issues complaints to management.
- Verified ID and payment preference of guests.
- Maintained safe working and guest environments, reducing injury and incident risks.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Strategically reviewed and planned restaurant staffing levels based on evolving service demands.
- Interacted positively with customers, effectively promoting restaurant facilities and services.
- Protected brand image by ensuring interior restaurant presentation was exceptionally maintained.
- Quickly identified problem situations, skilfully resolving incidents to maintain satisfaction of involved parties.
Education
Undergraduate - Law with Business
Nottingham Trent University
Nottingham 09.2020 - 08.2023
Diploma of Higher Education - Hospitality & Catering Principles and Hospitality Services
Park Royal Hotel
Warrington 09.2016 - 07.2018
GCSEs - Business and Finance, Health and Social, English Language English Literature Mathematics.
Future Tech
Warrington 09.2014 - 06.2016
Skills
- Analytical problem solving
- Vendor sourcing
- Project planning and development
- Staff Management
- Change Control Processes
- Project estimation and bidding
- Budget control
- Strategic planning
- Project Management
- Staff development
- Employment contracts
- Hiring and training
- Dispute resolution
- Team player
- Procurement
- Vendor negotiation
- Competitor analysis
- Sales data analysis
- Outstanding client care
- Reviewing contracts
- Commercial real estate
- Exceptional negotiator
Timeline
Shift Leader
Caffe Nero
09.2021 - Current
Fixed contract Sales Assistant
B&Q
01.2021 - 04.2021
Undergraduate - Law with Business
Nottingham Trent University
09.2020 - 08.2023
Managent Hospitality Apprentice
Park Royal Hotel
09.2016 - 06.2019
Diploma of Higher Education - Hospitality & Catering Principles and Hospitality Services
Park Royal Hotel
09.2016 - 07.2018
GCSEs - Business and Finance, Health and Social, English Language English Literature Mathematics.
Future Tech
09.2014 - 06.2016
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