Kumba Bangura
Waddon
Summary
An extremely results-orientated individual with a proactive approach to addressing and resolving problems. With a passion for languages, culture, and environmental concerns with a sustainable approach. A welcoming, personable individual with well-developed hospitality skills. Handles high-pressure situations with undeniable grace and poise. Ability to work independently and collaboratively, having exceptional interpersonal and communication skills.
Overview
16
16
years of professional experience
Work History
CABIN CREW
EasyJet PLC
05.2023 - Current
- Maintaining a thorough working knowledge of the location, operation and use of all items of safety equipment, emergency exits and escape aids on the aircraft to which they are assigned
- Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
- Promoted airline loyalty programs and onboard sales, boosting revenue through upselling products and services.
- Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.
Assistant Travel Designer
So, Provence So Alps
01.2023 - 04.2023
- Support with administrative and operational duties such as: filing documents and data from various sources, entering, and organising data, printing and photocopying, support with documents’ preparation and submission, and support with flow of paperwork
- Using customer care, organisational and planning skills to provide excellent customer and excellent service
- Creating a detailed itinerary for a trip plan based on the client's needs requests and interests
- Assisting with trip planning by creating/suggesting a list of potential destinations based on clients’ preferences and budgets
- Calling clients to confirm reservations and inform them of changes to their itinerary
- Arranging for transportation to and from the airport for clients when they arrive or depart at their destination for each trip based on the client's interests and needs
- Calling clients to confirm reservations and inform them of changes to their itinerary.
Admin-Support Worker
Outlook Care LDT
04.2020 - 12.2022
- Administer medication and arrange domestic tasks for the Service Users of the care home, as a result, I have developed strong time management and organisational skills
- Take notes of the client’s daily well-being and monthly chat reports
- Look after the health and well-being of the residents, preparing meals, and arranging activities such as day outings, shopping, arts, and crafts workshops
- This involves being very attentive to the client’s needs and having good communication skills.
Support Worker
Eden Supported Services LTD
04.2018 - 04.2020
- Administer medication and arrange domestic tasks for the Service Users of the care home, as a result, I have developed strong time management and organisational skills
- Looking after the health and well-being of the residents, preparing meals, and arranging activities such as: day outings, shopping, arts, and crafts
- This involves being very attentive to the client’s needs and having good communication skills.
Production
Cérélia B.V.
12.2013 - 02.2018
- Packaging, inspecting, and maintaining inventories stocks, as a result I have developed strong organisational skills, but also a keen for details.
- Managed production processes and verified product quality against standards.
- Reported production malfunctions to managers and production supervisors.
Support Secretary
Maas Theater en Dans
09.2014 - 06.2016
- Handling in and outgoing telephone calls and emails, as a result I have develop good written and verbal communication skills
- Filling, photocopying, faxing, sorting in, and outgoing mails, as a result I have developed good organisational skills and a keen eye for details.
- Entered data into system and updated customer contacts with information to keep records current.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Maintained office supplies inventory by checking stock and ordering new supplies.
Sales assistance
Kruidvat B.V.
01.2010 - 01.2013
- Welcoming and managing point of sale, as a result I have developed great communication and customer service skills by attending to clients and making sure there are met.
- Conferred with sales team members to evaluate processes and improve integration of after-sales assistance.
Sales assistance
Van Haren. B.V.
04.2008 - 01.2010
- Welcoming and managing point of sales, as a result I have developed good communication skills and customer service skills, by attending to the customers and making sure their needs are met.
- Answered in-person and telephone requests for assistance with friendly and knowledgeable support.
Education
Bachelor of Arts - Tourism Management With Modern Language (French)
University of Greenwich
Greenwich, United Kingdom 09/2019-07/202207.2022
Travel And Tourism
Newham College, Access H.E
Newnham, United Kingdom 02/2018, 07/201907.2019
Bachelor of Science - European Studies
Hague University of Applied Science
The Hague, Netherlands, 2016/2017Business -Admin & Secretary Level 2,3,&4
Roc Albeda College 09/2010, 06/2015
Rotterdam, Netherlands06.2015
Secondary Education -
Stdedelijke Dalton Lyceum
Dordrecht, Netherlands 2008-201007.2010
Skills
- Advanced MS Office Suite
- SharePoint
- Google Drive
- Database Administration
- Verbal and Written Communication
- Office Administration
- Organizational skills
- Customer service
Websites
Extracurricular Activities
- Hope4Ebolaorphange Sierra Leone, Volunteer, 2014, present, Volunteer for Hope4Ebola Sierra Leone, a non-profit that supports children orphaned by Ebola or living with a disability in interim care and fostering. My role involves helping to fundraise and manage their social media campaigns.
- HayEevents, Volunteer Event assistant, 2022, Welcoming guest and registration Supporting with logistics and operation Help with venue setting.
Hobbies and Interests
In my spare time, I enjoy playing a variety of sports including swimming, jogging, and Pilates. In addition, I am an avid cook and enjoy experimenting with different cultural foods. Finally, I love spending time with family and friends.
Languages
Dutch
Proficient
C2
French
Intermediate
B1
Timeline
CABIN CREW
EasyJet PLC
05.2023 - Current
Assistant Travel Designer
So, Provence So Alps
01.2023 - 04.2023
Admin-Support Worker
Outlook Care LDT
04.2020 - 12.2022
Support Worker
Eden Supported Services LTD
04.2018 - 04.2020
Support Secretary
Maas Theater en Dans
09.2014 - 06.2016
Production
Cérélia B.V.
12.2013 - 02.2018
Sales assistance
Kruidvat B.V.
01.2010 - 01.2013
Sales assistance
Van Haren. B.V.
04.2008 - 01.2010
Bachelor of Arts - Tourism Management With Modern Language (French)
University of Greenwich
Travel And Tourism
Newham College, Access H.E
Bachelor of Science - European Studies
Hague University of Applied Science
Business -Admin & Secretary Level 2,3,&4
Roc Albeda College 09/2010, 06/2015
Secondary Education -
Stdedelijke Dalton Lyceum
Similar Profiles
Shahir NejrabiShahir Nejrabi
Optimisation Data Analyst at Easyjet PLCOptimisation Data Analyst at Easyjet PLC
Pui Yat LauPui Yat Lau
Crewing Officer at easyJetCrewing Officer at easyJet
Francesco VecciaFrancesco Veccia
Cabin Crew at Easyjet AirlineCabin Crew at Easyjet Airline
Muskan Muskan null
Automated CI/CD Pipeline for Data Processing at Freelance ProjectAutomated CI/CD Pipeline for Data Processing at Freelance Project
Johan NotelaersJohan Notelaers
Cabin Crew Department / Deputy Head of Cabin Crew at Air BelgiumCabin Crew Department / Deputy Head of Cabin Crew at Air Belgium