Summary
Overview
Work history
Education
Skills
Accomplishments
Interests
Languages
Timeline
Generic

Kumba Bangura

ESSEX

Summary


A graduate in Tourism management and language ( French ) from the University of Greenwich and bilingual in Dutch. As a driven and ambitious team player, I am compassionate for serving and interacting with individuals to the best ability, I am passionate about languages, culture, and environmental concerns with a sustainable approach.


During my studies, I developed a keen interest in sustainability approaches, in tourism international development and public policies, events and project management, hr-business innovation and entrepreneurship, and destination and marketing management.


I am organised, diligent and flexible. I enjoy interacting with people and these skills I developed through my internships and job experiences as an administrative, support secretarial assistant andassistant travel designer. In addition, my experience as an Admin support worker with adults with Learning Disabilities has enabled me to develop valuable skills necessary for a corporate and social environment. Through this I bring transferrable skills in HR-business administration, Event organization, and Social care as well as personal experiences. I am an enthusiastic team player and am also motivated to work under my direction.

Overview

15
15
years of professional experience
11
11
years of post-secondary education

Work history

Assistant Travel designer

Provence So Alps
Marseille, Provence-Alpes-Côte d'Azur
01.2023 - Current
  • Support with administrative and operational duties such as: filing documents and data from various sources, entering, and organising data, printing and photocopying, support with documents' preparation and submission, support with flow of paperwork
  • Using customer care, organisational and planning skills to provide excellent customer and excellent services
  • Creating a detailed itinerary for trip plan based on the clients needs request and interests
  • Assisting with trip planning by creating/suggesting a list of potential destinations based on clients' preferences and budget
  • Calling clients to confirm reservations and inform them of changes to their itinerary
  • Arranging for transportation to and from the airport for clients when they arrive or depart at their destination for each trip based on the clients' interests and needs
  • Calling clients to confirm reservations and inform them of changes to their itinerary.

Support Worker

Outlook Care LDT
Romford
05.2020 - 12.2022


  • Taking notes of the client's daily well-being, as well as monthly chat report
  • Look after the health and well-being of the residents, preparing meals, arranging activities such as days outing, shopping, arts, and crafts
  • This involves being very attentive to clients' needs and having good communication skills.
  • Led group activity programmes to support independence and encourage community inclusion.
  • Facilitated weekly group meetings, providing safe, secure spaces for service users to interact and socialise.
  • Monitored and documented client behaviours, activities and development, aiding appropriate care plan management.
  • Administered medication with rigorous planning and recordkeeping.
  • Conducted one-to-one and group support sessions, helping service users to achieve care plan objectives.

Support Worker

Eden Supported Services LTD
Ilford
05.2018 - 05.2020


  • Looking after the health and well-being of the residents, preparing meals, arranging activities such as days outing, shopping, arts, and crafts
  • This involves being very attentive to client's needs and having good communication skills.
  • Built strong patient relationships through compassionate care and friendly rapport building.
  • Administered medication with rigorous planning and recordkeeping.
  • Used excellent communication and interpersonal skills to engage and interact with individuals in need.
  • Monitored and documented client behaviours, activities and development, aiding appropriate care plan management.

Assistant Administrative Secretary

Maas Theater en Dans
Rotterdam, Zuid-Holland
09.2014 - 06.2016
  • Handling in and outgoing telephone calls and emails, as a result, I have developed good written and verbal communication skills
  • Ran reception areas by greeting visitors and responding to telephone and in-person requests for information.
  • Filling, photocopying, faxing, sorting in, and outgoing mail, I have developed good organisational skills and a keen eye for details.
  • Organised workspaces for employees with computers, monitors and associated cabling or equipment.
  • Supported maintaining internet and intranet websites to maximise reliability and usability.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Secured and set up meeting rooms to ensure attendee comfort and maximise productivity.
  • Support managed clerical needs of employees, including administrative support, file management and stationery supplies.
  • Responded to telephone enquiries from clients, vendors and members of public.
  • Managed incoming and outgoing calls for busy office.

Assistant HR/Admin

Stching Vak & Werken OK Rijmond
Rotterdam, The Netherlands
12.2011 - 07.2013
  • Implemented employee and contractor filing systems to improve administrative efficiency.
  • Handled employee enquiries and complaints, escalating issues to managers when needed.
  • Worked with department managers to implement best practice strategies for employees/interns
  • Reconciled invoices and administered expense claims.
  • Supported with rotas and absence leave and updated employee benefits details.
  • Conducted employment and compliance checks.
  • Promoted positive company culture and values through training initiatives.
  • Supported HR Managers in developing performance management procedures, increasing operational productivity.
  • Supported in facilitated employment offers and drafted contracts.

Packer and Warehouse assistant

Cérélia B.V. Sliedrecht
Sliedrecht, Zuid-Holland
12.2012 - 03.2018


  • Inspected products to support quality assurance, reporting damaged or inadequate stock.
  • Labelled packaging clearly to meet compliance regulations.
  • Packaged items safely and securely ready for dispatch.
  • Removed and reported damaged and defective goods.
  • Scanned and sorted products to tight production deadlines for continued KPI progression.
  • Counted and recorded warehouse stock to help monitor inventory.
  • Packed work orders and picking slips in line with specifications.

Sales Assistant

Kruidvat B
Zwijndrecht, Zuid-Holland
04.2009 - 01.2011


  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
  • Fostered positive relationships with customers to enhance loyalty and retention.
  • Shelved and merchandised new products in visually appealing, organised displays to engage customers.

Sales Assistant

Van Haren. B.V
Dordrecht, Zuid-Holland
04.2008 - 01.2009
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Accepted and processed cash, cheque, card and mobile payments using POS systems.
  • Provided excellent sales services by offering bespoke product advice to meet exact customers needs.
  • Fostered positive relationships with customers to enhance loyalty and retention.
  • Shelved and merchandised new products in visually appealing, organised displays to engage customers.
  • Assisted customers with signing up for store loyalty programmes and provided details about key benefits.

Education

BA - Tourism Management with Modern Language (French)

University of Greenwich
London
09.2019 - 05.2022

Level 2 and Level 3 - Travel and Tourism

Newham College
United Kingdom
02.2018 - 05.2019

BA - European Studies, Language (French)

Hague University of Applied Science
THE NETHERLANDS
09.2016 - 05.2017

NVQ Level 3 Secretary Management Assistance Level - Business-Admin

Roc Albeda College
NETHERLANDS
09.2012 - 05.2015

NVQ Level 2 - Business Administration

ROC ALBEDA
THE NETHERLAND
09.2010 - 05.2012

Stedelijk Dalton Lyceum Secondary
Dordrecht/ The Netherlands
08.2008 - 05.2010

Skills

  • Travel itinerary management
  • Client needs assessment
  • Accommodation reservation management
  • Enquiry management
  • Fares and ticketing processes
  • CRM software management
  • Customs advice
  • Booking administration
  • Fluent (Dutch)
  • Planning travel itineraries
  • Flight and hotel reservations
  • Geographical knowledge
  • Product knowledge

Accomplishments

  • Advanced MS Office Suite SharePoint Google Drive Google Suite Go-To-Webinar Outlook Drive Go-To-Meeting Zoom TEAMS
  • EXTRA CURRICULAR
  • Hope4Ebolaorphange Sierra Leone (Volunteer, 2014 present); volunteer for Hope4Ebola Sierra Leone, a non-profit that supports children orphaned by Ebola or living with a disability in interim care and fostering
  • My role involves helping to fund raise and manage their social media campaigns.

Interests

Hobbies: , in my spare time, I enjoy playing a variety of sports including, swimming, Jogging and Pilates. In addition, I am an avid cook and enjoy experimenting with different cultural foods. Finally, I love spending time with family and friends.

HayEevents: Volunteer Event Assistant ( 2022)

· Welcoming guests and registration

· Supporting with logistics and operation

· Help with venue setting.

Languages

Dutch
Master or proficient
C2
French
Intermediate
B1

Timeline

Assistant Travel designer

Provence So Alps
01.2023 - Current

Support Worker

Outlook Care LDT
05.2020 - 12.2022

BA - Tourism Management with Modern Language (French)

University of Greenwich
09.2019 - 05.2022

Support Worker

Eden Supported Services LTD
05.2018 - 05.2020

Level 2 and Level 3 - Travel and Tourism

Newham College
02.2018 - 05.2019

BA - European Studies, Language (French)

Hague University of Applied Science
09.2016 - 05.2017

Assistant Administrative Secretary

Maas Theater en Dans
09.2014 - 06.2016

Packer and Warehouse assistant

Cérélia B.V. Sliedrecht
12.2012 - 03.2018

NVQ Level 3 Secretary Management Assistance Level - Business-Admin

Roc Albeda College
09.2012 - 05.2015

Assistant HR/Admin

Stching Vak & Werken OK Rijmond
12.2011 - 07.2013

NVQ Level 2 - Business Administration

ROC ALBEDA
09.2010 - 05.2012

Sales Assistant

Kruidvat B
04.2009 - 01.2011

Stedelijk Dalton Lyceum Secondary
08.2008 - 05.2010

Sales Assistant

Van Haren. B.V
04.2008 - 01.2009

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Kumba Bangura