Kumara Balasubramani
Senior Agile Technical Tester
Watford,HRT
Summary
A dynamic and results-driven professional with a strong track record in Testing, Business Analysis, and Product Ownership. Proven expertise in designing and executing comprehensive testing strategies to ensure the delivery of high-quality software products. Skilled in conducting detailed business analysis to understand the needs of the business and translate them into technical requirements. As a Product Owner, adept at managing product backlogs, prioritizing tasks based on business value, and working closely with cross-functional teams to deliver value to customers. Known for excellent problem-solving skills and a keen eye for detail, consistently delivering projects on time and within budget. Committed to continuous learning and growth in the ever-evolving field of technology.
Overview
13
13
years of professional experience
3
3
Certificates
3
3
years of post-secondary education
Work History
SENIOR AGILE TECHNICAL TESTER
VML commerce & Technology (previously Wunderman Thompson Commerce)
Watford, HRT
07.2022 - Current
- Test Planning & Leadership: Plan and lead testing of unification of two brands’ accounts and introduction of new features such as membership & loyalty, out of stock notifications, subscriptions, post-purchase functionalities like order tracking, cancel order, and social media login
- This involves assigning tasks and leading multiple teams, as well as performing Business Analyst (BA) and Product Owner (PO) activities
- BDD Test Cases: Plan test cases in Behaviour-Driven Development (BDD) format using Jira and Xray add-on
- This approach encourages collaboration and provides clear understanding of how application should behave
- Prompt Engineering (Copilot): Use prompt engineering (copilot) in day-to-day work to improve quality of live releases
- This involves leveraging AI-powered tools to assist in various tasks, from code generation to problem-solving
- E-commerce Testing: Test various aspects of e-commerce clothing website, ensuring seamless user experience across different functionalities
- This includes testing integration of two brands into unified account system, implementation of membership and loyalty programs, out of stock notifications, subscription services, and post-purchase functionalities such as order tracking and order cancellation
- Social Media Integration Testing: Lead testing of integration of social media login functionality, ensuring its correct implementation and seamless user experience
- AWS Services: Utilize AWS services such as Kibana, OpenSearch, Simple Notification Service (SNS), Simple Queue Service (SQS), CloudWatch, EC2, and Systems Manager for various testing and monitoring activities
- API Testing: Perform API testing using Postman to ensure APIs used by website are functioning correctly and providing expected responses
- Automation Testing: Prepare processes to plan and handle automation testing with testers
- This includes determining which tests to automate and maintaining test scripts
- CI/CD Management: Plan bi-weekly Continuous Integration/Continuous Deployment (CI/CD) microservices releases to live
- This involves coordinating with development and operations teams to ensure smooth and frequent deployments
- Collaboration & Communication: Collaborate with various stakeholders including developers, business analysts, product owners, and other testers
- Communicate testing progress, issues, and risks effectively to team and management
- Continuous Improvement: Continually learn about new testing methodologies and tools and implement them to improve testing process
- This includes staying updated with latest trends in e-commerce testing.
TEST ANALYST
VML commerce & Technology (previously Wunderman Thompson Commerce)
Watford, HRT
09.2019 - 07.2022
- Test Planning: Define scope of testing and identify objectives of E2E testing
- This includes understanding various code bases such as Single Page Application (SPA), React, and Node.js
- Test Case Development: Design and develop test cases for different sections of website such as Home, Gallery Landing Page (GLP), Product Listing Page (PLP), Product Detail Page (PDP), Wishlist, Shopping Bag, Checkout, and Payments
- BDD Test Cases: Write test cases in Behaviour-Driven Development (BDD) format (Given, When, Then) in Jira using Xray add-on
- This approach encourages collaboration and provides clear understanding of how application should behave
- API Testing: Perform API testing using Postman to validate functionality, reliability, performance, and security of APIs that website relies on
- This includes designing and executing API test cases, validating responses, and checking HTTP response codes
- Headless Testing: Perform headless testing to validate website’s functionality without user interface
- This is particularly useful for automated testing and continuous integration
- Data Load Testing: Conduct data load testing to ensure website can handle high volumes of data and traffic
- This is crucial for e-commerce websites that often deal with large amounts of product data and high user traffic
- Tool Utilization: Use testing tools such as Fredhopper for data management, BrowserStack for cross-browser testing, and browser developer tools for debugging and performance analysis
- Defect Management: Identify, log, and track defects found during testing
- Collaborate with development team to ensure these defects are understood and addressed
- Documentation: Maintain all testing documents in Confluence, ensuring they are up-to-date and accessible for team
- Reporting: Generate test reports detailing results of E2E testing, including number of test cases executed, defects found, and their severity
- Collaboration: Work closely with developers, business analysts, and other stakeholders to understand system requirements and ensure website meets these requirements
- Continuous Learning: Stay updated with latest testing methodologies, tools, and trends in e-commerce testing
- Training: Provide training and guidance to junior testers or new team members.
- Participated in available trainings to improve software knowledge.
TECHNICAL LEAD
HCL Technologies Ltd (Client - IGT UK Ltd & Camelot UK Ltd)
Watford, HRT
06.2016 - 07.2019
- Leadership: Directed team of 16-18 members on multiple manual projects
- Project Management: Oversaw all aspects of project test activities, from estimation and scoping to planning, monitoring, and control
- Strategic Planning: Quickly grasped complex project objectives and provided accurate estimations
- Documentation: Created comprehensive project test strategy, test plan, test status, and test summary reports using Confluence & Jira Dashboard
- Quality Assurance: Conducted functional, regression, and system testing of applications, including design of tests for printer firmware
- Technical Proficiency: Utilized Putty for hardware IP configuration and transaction log monitoring
- Operational Support: Provided critical support to Operations team during GO-LIVE
- Reporting: Generated detailed statistical test reports for customers and escalated issues to management as necessary
- Process Improvement: Ensured adoption of quality-focused, efficient practices by QA team, with emphasis on continuous improvement
- Collaboration: Actively participated in defect triage, sprint planning meetings, and daily scrum meetings
- Innovation: Led successful proof of concept for X-ray for Jira, resulting in company-wide transition from Zephyr to X-ray
- Onsite Support: Provided onsite support in UK for live projects with IGT and Camelot from Nov 2016 till Dec 2017.
SENIOR SOFTWARE TEST ENGINEER
HCL Technologies Ltd (Client - IGT UK Ltd & Camelot UK Ltd)
Chennai, Tamil Nadu
02.2012 - 06.2016
- Test Scripting: Executed test scripting in Quality Centre and Jira
- System Testing: Tested server, database, and application to ensure smooth transaction flow
- Configuration: Configured Unix-based and Android terminals and relevant printers with server for transaction testing
- Performance Testing: Tested software and firmware performance for transactions
- Log Monitoring: Monitored transaction logs using terminal emulator/monitor application and captured snapshots using NFS/SDK (Android) application
- Training Application Testing: Tested e-learning and standalone training modes of terminal to ensure they reflect working production version
- Data Tracking: Used Putty for tracking data transfer logs to and from enterprise server
- Test Artifacts: Created testing artifacts such as Test Plan, Test Approach, and Test Summary Report
- Feature Design: Designed feature files in Gherkin format (Given, When Then)
- Project Management: Maintained Requirement Traceability Matrix for various projects and managed defect tracking with appropriate tools
- Client Relations: Handled various client meetings both offshore and onshore
- Training: Provided training for new joiners
- Transaction Balancing: Balanced shares for transactions made in system on weekly, bi-weekly, and monthly basis against retailer
- Onsite Support: Travelled onsite (UK) to support project live with IGT and Camelot from Aug 2014 to Jan 2015.
SOFTWARE TEST ENGINEER
HCL Technologies Ltd (Client - IGT UK Ltd & Camelot UK Ltd)
06.2011 - 01.2012
- Test Design: Designed test cases using Quality Centre
- Professional Development: Shadowed senior resources on various manual and automation projects to gain experience in Lottery domain
- Server Configuration: Configured IBM servers and used Putty for data verification and error log access
- System Management: Mounted Terminal to NFS for snapshots
- Error Analysis: Verified error logs and transactions by enabling debug mode
- Automation Scripting: Developed test automation scripts using existing base code as reference
- Test Construction: Constructed Business Process Testing (BPTs) and Test sets in Quality Centre for required functionalities
- Test Execution: Executed automation suites and validated test results using Quick Test Professional (QTP).
- Conducted regression testing, analyzed results, and submitted observations to development team
Education
B.Sc - Computer Technology
K.S.RANGASAMY COLLEGE OF TECHNOLOGY, TAMILNADU, INDIA
Tiruchengode 03.2008 - 04.2011
Skills
Scope Managementundefined
Certification
ISTQB Certified tester, Advanced level - Agile Technical Tester, 23-CTAL-ATT-229544-12
Accomplishments
- Best Project Award (2013)
- Building Excellence Award for test team and client management (2014)
- Building Excellence Awards for UK Projects Diamond 2, Wolff, and Mint (2015)
- Project Award for UK23050 ESTE AIX Upgrade project (2016)
- Special Award for client support during Chennai flood (2016)
- Project Award for UK24389 project (2018)
Timeline
SENIOR AGILE TECHNICAL TESTER
VML commerce & Technology (previously Wunderman Thompson Commerce)
07.2022 - Current
TEST ANALYST
VML commerce & Technology (previously Wunderman Thompson Commerce)
09.2019 - 07.2022
TECHNICAL LEAD
HCL Technologies Ltd (Client - IGT UK Ltd & Camelot UK Ltd)
06.2016 - 07.2019
SENIOR SOFTWARE TEST ENGINEER
HCL Technologies Ltd (Client - IGT UK Ltd & Camelot UK Ltd)
02.2012 - 06.2016
SOFTWARE TEST ENGINEER
HCL Technologies Ltd (Client - IGT UK Ltd & Camelot UK Ltd)
06.2011 - 01.2012
B.Sc - Computer Technology
K.S.RANGASAMY COLLEGE OF TECHNOLOGY, TAMILNADU, INDIA
03.2008 - 04.2011
ISTQB Certified tester, Advanced level - Agile Technical Tester, 23-CTAL-ATT-229544-12
Foundation Level Agile Tester (2021), 00508313
Foundation level, 19-CTFL-160746-12
Technologies Known
- AWS SNS
- AWS SQS
- Cypress
- Elasticsearch
- OpenSearch
- GitHub
- Lighthouse
- Salesforce Commerce Cloud
- SoapUI
- Storybook
- Unix
- Web Services
- Xray Exploratory App
- DbVisualizer
- FileZilla
- PuTTY
- WinSCP
- Xray for Jira
- New Relic
- Optimizely
- Postman
- Cucumber
- Figma
- Google Tag Manager
- HCL Commerce
- Jenkins
- Kibana
- Browser Developer Tools
- Confluence
- Zephyr
- Browserstack
- Fredhopper
- QTP 10.0
- QC10.0
- Selenium integrated with IntelliJ IDEA
- PMax
- MUTT
- Bugzilla
- Wireshark
- Linux
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