Kumaran Sunder Raj
Milton Keynes,United Kingdom
Summary
Highly skilled professional with expertise in communication, delivery scheduling, and adaptable to changing schedules. Proficient in basic mechanics and data analysis, with strong negotiation skills and basic computer literacy. Holds commercial licensing and possesses comprehensive London geographical knowledge, enabling efficient route charting and multitasking. Career goal includes leveraging these competencies to enhance operational efficiency in logistics or transportation sectors.
Overview
25
25
years of professional experience
4
4
years of post-secondary education
Work history
Customer delivery driver/dispatchers /supervisor
Tesco extra Kingston
Milton Keynes, Buckinghamshire
06.2025 - Current
- Ensured safety of products during transit to prevent damages.
- Delivered goods to customers by following designated routes.
- Resolved customer queries and complaints with a professional approach.
- Conducted basic vehicle maintenance checks before starting journeys, avoiding breakdowns.
- Carried out daily vehicle inspections as per company policy, ensured roadworthiness.
customer delivery diver supervisor and scheduler
Ocado Uk
Luton, Central Bedfordshire
04.2024 - 06.2025
- I work as a customer delivery van driver delivering their grocery orders in London, Cambridge, Bedford, Aylesbury and all the areas in Buckinghamshire, Hertfordshire, Bedfordshire counties.
- Ensuring all the mandatory vehicle checks are done before and after coming back to the fulfilment centre.
- Making sure all the customer orders are loaded on to the van correctly as it is refrigerated.
- Promptly deliver to customer and also conduct regular temperature check for frozen items.
- Following timely delivery as per schedule.
- As it a customer facing role, I make sure all delivery instructions are followed.
- Must of the deliveries are to elderly customers at care homes and at their residence and some VIP customers I have provided very high level of customer service at all times.
- Luton Distribution Centre
Trainee Bus Driver
National Express + Stagecoach
08.2023 - 04.2024
- Gained UK Full Category D license - PCV Driver for buses and coaches
- Completed CPC Qualification for Drivers
Stock Controller
Eastern Trading Agencies BV
01.2021 - 08.2023
- Creating and maintaining various MI to accurately record all incoming, outgoing, shop transfers, warehouse inventory transfers, shipping information processing, discharge manifests, goods in, adhoc stock movements.
- Trend analysis reporting to forecast New orders and Sales orders.
- Key decision maker for processing of New orders, Sales Orders, Purchase Order invoicing and Vendor Management. Accuracy improved from 20% to 90%.
- Implemented new processes for tagging, boxing, labelling, shelving, storing, moving and transporting goods across multiple warehouses. This reduced transportation delays by 30% and increased invoice accuracy from 40% to 80%.
- Solely responsible for Supply Chain Management and maintenance of Enterprise Resource Planning Platform (Exact Online/Avaya) to record live stock movements, verifying receipts, purchase contents and financial details. Records were being kept manually before then. 0 - 100% automation took a whole year.
Returns and Stock control supervisor
Charles Tyrwhitt
01.2015 - 08.2020
- Developed retention analysis for Customer Returns
- Reduced customer returns by 35%
- Reduced retail transportation returns costs by 40%
- Streamlined bulk returns process and increased manpower availability by 20%
- Monitored employee attendance records for maintaining discipline within the team.
- Conducted performance appraisals with employees for career development discussions.
- Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
- Oversaw inventory management to avoid any shortage or excess stock issues.
- Coordinated with other supervisors to maintain consistency across shifts.
- Led team meetings, ensured clear communication amongst all members.
- Promoted a safe work environment by enforcing strict adherence to safety regulations.
- Identified potential risks and mitigated them through proactive measures.
- Ensured smooth operations with regular maintenance checks.
- Assisted in the recruitment process for hiring quality staff members.
- Improved team efficiency by implementing new scheduling practices.
- Organised team resources, resulted in improved project timelines.
Stock Integrity Officer
Tesco Direct
01.2014 - 01.2015
- Trusted Keyholder for 'Secure Cage' of High Value and High Risk Items sold by Tesco, managing and reporting on thefts within the Warehouse.
- Liable for integrity and quality of all stock received by performing regular inspections of goods and replenishment of high value goods.
- Making decisions to accept or reject returns and forwarding these to the Customer Service Department for processing.
- Compiling governance protocols and documentation for Goods-In, Goods-Out, Stockroom and shipments.
Contact Centre Manager
Tristar Worldwide Chauffeur Services
01.2013 - 01.2014
- Created a multi skilled team to manage business operations overnight
- Generated £50k revenue in 6 months by changing contact strategy
- First point of escalation for all complaints and responsible for daily delegation and completion of team's workload
Senior Event Manager
Event and Exhibition Partnership
01.2006 - 01.2013
- Responsible for planning and running an entire event smoothly from start to finish.
- Managed the following events inclusive of staff recruitment, training, crowd control and safe procurement of event needs: London Excel Exhibition Centre (World Travel Market, Salon International, Confex, Ecobuild, London Boat Show, Taste of Christmas, Business Start-up, CFA Exams, London Motorcycle Show, London Guitar Show, Unified Communications, DSEI).
- Earls Court and Olympia Exhibition Centre (International Jewellery Show, BBC GoodFood, Erotica Festival, Railtek, London Clothes Show, Call Centre Expo, Mind Body Spirit).
- Royal Albert Hall, RHS Flower shows in Royal Hospital Chelsea, Hampton Court and Tatton Park, Lords Cricket Ground, Goodwood Festival of Speed, Goodwood revival, Queen's Tennis Club (Stella Artois Championships and Aegon Championships), Helitech in Cambridge, Burberry Catwalk (Regent's Park), Scottish Open Golf in Inverness.
- Winter Wonderland 2012 (Hyde Park), Weymouth for London Olympics 2012, BBC Question Time (all over the UK), Masterpiece London and Buckingham Palace Coronation Festival 2013.
Business analyst
Thomson Reuters
bangalore , india
04.2002 - 09.2005
- Performed quality assurance tests to ensure product reliability and efficiency before deployment.
- Managed multiple stakeholders, ensuring clear communication throughout projects' lifespan.
- Produced detailed reports to aid in key decision-making processes.
- Created tailored solutions by understanding and translating customer requirements into functional specifications.
- Streamlined business operations by analysing and implementing process improvements.
- Implemented cost-saving measures through rigorous budget management and careful resource allocation.
- Collaborated with IT team to design efficient software solutions, improving workflow significantly.
- Facilitated smooth project execution by developing comprehensive project plans.
- Enhanced company performance through meticulous data analysis.
- Developed robust financial models for forecast planning, contributing to sound business decisions.
- Helped organisations improve customer satisfaction and achieve measurable results.
- Documented workflow charts, records and job descriptions to guide overall organisational improvements.
- Highlighted undetected organisational needs to improve business performance.
- Conducted studies focused on analysing current strategies and evaluating feasibility and potential results of proposals.
Business analyst
HSBC HDPI india pvt limited
bangalore , India
02.2001 - 04.2002
- Created tailored solutions by understanding and translating customer requirements into functional specifications.
- Enhanced company performance through meticulous data analysis.
- Streamlined business operations by analysing and implementing process improvements.
- Performed quality assurance tests to ensure product reliability and efficiency before deployment.
- Facilitated smooth project execution by developing comprehensive project plans.
- Managed multiple stakeholders, ensuring clear communication throughout projects' lifespan.
- Developed robust financial models for forecast planning, contributing to sound business decisions.
Education
MA International Business - International business development and supply chain management
University of Greenwich
London, England 10.2005 - 08.2006
Bachelor of Business Administration - International business development and supply chain management
Christ college bangalore
india 06.1999 - 09.2002
Skills
- Communication
- Delivery scheduling familiarity
- Adaptable to changing schedules
- Basic mechanics
- Data and Analysis
- Negotiation
- Basic computer literacy
- Commercial licensing
- Route charting
- London geographical knowledge
- Efficient multitasking
Custom
- Travelling
- Cooking
- Driving
- Biking
- Aircraft Spotting
Timeline
Customer delivery driver/dispatchers /supervisor
Tesco extra Kingston
06.2025 - Current
customer delivery diver supervisor and scheduler
Ocado Uk
04.2024 - 06.2025
Trainee Bus Driver
National Express + Stagecoach
08.2023 - 04.2024
Stock Controller
Eastern Trading Agencies BV
01.2021 - 08.2023
Returns and Stock control supervisor
Charles Tyrwhitt
01.2015 - 08.2020
Stock Integrity Officer
Tesco Direct
01.2014 - 01.2015
Contact Centre Manager
Tristar Worldwide Chauffeur Services
01.2013 - 01.2014
Senior Event Manager
Event and Exhibition Partnership
01.2006 - 01.2013
MA International Business - International business development and supply chain management
University of Greenwich
10.2005 - 08.2006
Business analyst
Thomson Reuters
04.2002 - 09.2005
Business analyst
HSBC HDPI india pvt limited
02.2001 - 04.2002
Bachelor of Business Administration - International business development and supply chain management
Christ college bangalore
06.1999 - 09.2002