Kulwinder Singh Chana
London,Essex
Summary
Highly motivated and enthusiastic individual who can think strategically and solve problems effectively. Focussed on delivering targets and working to tight deadlines paying close attention to detail. I have gained strong business acumen within Retail & Commercial Banking whilst also having to work compliantly and adhere to FCA regulations upholding a customer centric focus throughout any application made or discussion had.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
9
9
years of professional experience
4035
4035
years of post-secondary education
Work History
Senior Protection Expert
Habito Mortgages
City of London
07.2024 - 11.2024
- New department working alongside senior management to develop a solid protection department, liaising with external providers and firms to develop a smooth protection business for Habito and for our customers
- Working with our team of mortgage advisers who use AI and chat to discuss clients mortgages and helping utilise this so each Mortgage Expert can use words and phrases to highlight the need for protection
- Maintain well organised, up-to-date and accurate information and activity reports
- To provide specialist protection advice to our customers in a telephone environment, calling over 30 customers per day.
- Progressing insurance application, retaining and cascading to keep our protection business to a very high standard and adhering to strict compliance code of practice
- Working closely with case managers in ensuring customers are kept up to date with limitations and exclusions on their policies
- Successfully delivered on tasks within tight deadlines.
Protection Consultant
Better.co.uk
City of London
04.2022 - 06.2024
- Working with our team of mortgage advisers to ensure each customer journey is aware of protection products available to them
- Maintain well organised, up-to-date and accurate information and activity reports
- To provide specialist protection advice to our customers in a telephone environment
- Progressing insurance application, retaining and cascading to keep our protection business to a very high standard and adhering to strict compliance code of practice
- Working closely with case managers in ensuring customers are kept up to date with limitations and exclusions on their policies
- Conducted risk assessments for enhanced client safety.
- Improved business continuity by developing comprehensive protection plans.
Assessment & Protection Consultant
Censeo Financial Ltd – Appointed Representative of Primis LSL Property Services Plc
City of London
04.2020 - 03.2020
- To provide specialist protection advice to our customers in a telephone environment
- Progressing insurance application, retaining and cascading to keep our protection business to a very high standard and adhering to strict compliance code of practice
- Working closely with case managers in ensuring customers are kept up to date with limitations and exclusions on their policies
- Working closely with Area Compliance Manag and ensuring all cases are produced and submitted to a high standard being the first line of defence for checking all cases submitted by mortgage advisers
Protection Consultant
Embrace Mortgage Services – LSL Property Services Plc
Essex and East London
02.2018 - 03.2020
- Identify and qualify customers by conducting a thorough fact find on all protection products and match with the customer needs using consultative selling methodology
- Work closely with the core Lettings branches reviewing business KPI’s and KRI’s
- Maintain regular discussion with our in-house Aviva Product Specialist in order to keep up to date with product criteria
- Working closely with Area Compliance Manager and ensuring all cases are produced and submitted to a high standard, first line defence checks on new starters and making sure they are compliant before they see customers
Protection Advisor
The New Homes Group
Colchester
09.2017 - 12.2017
- (Contract)
Protection Consultant
Your Move – LSL Property Services Plc
Kent
02.2016 - 10.2016
- (Contract)
Education
ICA International Advanced Certificate in Regulatory Compliance - Risk, Governance And Compliance
International Compliance Association
LondonCEMAP - Full Certificate - Mortgages
Institute of Financial Services
LondonCertificate of Higher Education - Information Systems Level 4
University of East London
GNVQ Intermediate and Advanced Business Studies - undefined
Havering College
09.1994 - 06.1997
Skills
- Compliance
- FCA Regulations
- Treating Customers Fairly
- Customer Due Diligence
- KYC
- Business Development
- Relationship Building
- Microsoft Office
- Team building
- Calm under pressure
- Communication skills
- Problem-solving
Personal Information
Hobbies: I have been practising Yang Family Tai chi for over 15 years, intrinsic part of my life. Keen horse rider and eagerly want to get back on saddle. I have a passion for reading and watching historical documentaries and I am interested in reading and learning about core skills in developing one’s mind-set to achieve its full potential. I enjoy watching F1, darts and a supporter of West Ham United.
Timeline
Senior Protection Expert
Habito Mortgages
07.2024 - 11.2024
Protection Consultant
Better.co.uk
04.2022 - 06.2024
Assessment & Protection Consultant
Censeo Financial Ltd – Appointed Representative of Primis LSL Property Services Plc
04.2020 - 03.2020
Protection Consultant
Embrace Mortgage Services – LSL Property Services Plc
02.2018 - 03.2020
Protection Advisor
The New Homes Group
09.2017 - 12.2017
Protection Consultant
Your Move – LSL Property Services Plc
02.2016 - 10.2016
GNVQ Intermediate and Advanced Business Studies - undefined
Havering College
09.1994 - 06.1997
Certificate of Higher Education - Information Systems Level 4
University of East London
ICA International Advanced Certificate in Regulatory Compliance - Risk, Governance And Compliance
International Compliance Association
CEMAP - Full Certificate - Mortgages
Institute of Financial Services
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