Summary
Overview
Work history
Education
Skills
Custom
Timeline
Generic

Kulvinder Kaur

Dagenham

Summary

A task-orientated, vivacious and enthusiastic individual with extensive experience derived from Admin, Advisory and Retail backgrounds while retaining excellent communicational skills at written and spoken level.Capable of prioritizing workload with excellent time management skills to meet strict deadlines and exceed targets. Enjoys holding positions of responsibility and will rise to meet a challenge to the very best.Possesses extensive experience in client engagement, client enrolment procedures, providing administrative tasks and coordinating between the various stakeholders in a variety of work environments. Very flexible individual willing to learn and be a team player; now seeking an opportunity to be able to both use existing skills and develop new skills to enhance and further career prospects.

Overview

24
24
years of professional experience
12
12
years of post-secondary education

Work history

ED Receptionist

Queens & King George Hospital
Romford
01.2025 - 07.2025
  • Book in patients accurately; ensuring all mandatory fields are updated on various systems, (Careflow, Adastra, and BARTS transport).
  • Check the spine for CPIS & FGMIS alerts and communicate to triage nurses.
  • Book transport for discharged or transferred patients.
  • Accurately maintain filing in numeric order and archive as per protocol.
  • Ensure the uniform policy is adhered to at all times.
  • Ensure telephone enquiries are answered promptly, courteously, and accurately with due regard to patient confidentiality.
  • Generate appointments for various clinics.
  • Assist in training of new staff.
  • Ensure BEST training is compliant at all times.
  • Ensure the patient/reception working area is kept tidy at all times and confidentiality is maintained.

Customer Service Assistant

Tesco
Waltham Abbey
07.2019 - 12.2024
  • Greet each customer with a warm and friendly welcome.
  • Listen to and talk with customers to find out what their needs are.
  • Do your best to make sure the customer finds everything they want.
  • Be passionate and knowledgeable about our products and services.
  • Always be in store, on time, smartly dressed and ready to serve.
  • Always think 25 when serving age restricted products.
  • Work as part of a team to complete store duties.

Driver Services Administrator

Verifone
Oval London
01.2015 - 09.2015
  • Process manual payments for drivers.
  • Process payments (three times a week).
  • Bounce back with payments/incorrect details.
  • Unsettled payments.
  • Deal with complaints and enquiries.
  • Customer services.
  • Manage reports emailed to management.
  • Pick up daily emails.
  • Work with internal and external clients.
  • Deal with amdocs cases.
  • Metrics.
  • Salesforce.
  • Internal and external databases.
  • BACS forms (updated driver details e.g: bank details).
  • Use sensitive data (Data protection).
  • Register driver and setup accounts.
  • General administration duties: answer telephone, scan & photocopy documents, carrying out work in an accurate and timely manner.

Contract Co-Ordinator

Step Up Training
Harlow Essex
03.2014 - 12.2014
  • Manage contract Bournville- Liaising with prime contractor (Bournville).
  • Manage and oversee work administration staff, undertake appraisal by following procedures.
  • 1st Audit Check on Signup pack and contract’s full compliance in relation to SFA policies- Quality & Assurance.
  • Ensure learners are eligible for funding using SFA guidelines.
  • Health & safety checks.
  • Deal and process with withdrawals, suspension.
  • Investigate complaints & issues.
  • General Administration duties: answer telephone, scan & photocopy documents, carrying out work in an accurate and timely manner.
  • Use internal system: PIC’s- monitor and progress leaners, interact with learners.
  • Intensive use of Microsoft office: Excel, PowerPoint, Microsoft word.
  • Assistant and cover other members of staff in their absence if required.
  • Support company through Ofsted inspection maintain and provision of accuracy and timely manner records and other tasks.
  • Participate the company gaining and maintaining LIP and Matrix accreditation, ensuring that relevant standards are maintained.
  • Provide effective feedback to line managers regarding learner issues, assessors and college contract.
  • Liaise with the LEAD IQA and IQA’S to ensure the timely success to all leaners.
  • Completions- liaise with exams team- ACE claim forms, certificates, relevant internal and external forms are sent to funding partners.

Administrator/In Work Support Tracker

5E Ltd
North London
05.2009 - 03.2014
  • To market, convince and engage clients onto the delivered projects.
  • Inducting clients to identify barriers of individual clients, address issues and signpost them to the respective projects suitable to client needs.
  • Identifying health & safety and data protection risks and maintaining health & safety and data security in accordance to in-house guidelines and Funder policies.
  • Booking appointments and contacting them via phone, emails or letters for clients to engage them on Work Programme or other projects.
  • Coordinate with the Jobcentre and the Funder for referral confirmation, reporting progress or sorting issues that might arise on a daily basis.
  • Answering telephone queries of the various stakeholders.
  • Customer service and general administrative tasks.
  • Creating induction packs, documentation folders and checking folders on a regular basis to ensure and maintain quality.
  • Updating and maintaining accurate records of client details, progress and attendance in project-specific database as well as the in-house database.
  • Maintaining staff attendance and day offs.
  • Reporting project progress and actual target status to senior management and funders on a daily, weekly and monthly basis.
  • Ensuring documentations are up-to-date for internal and external audits.
  • Checking target achievement and documentation quality of individual advisors to process bonuses.
  • Verifying client job outcomes and sustained outcomes depending on the stipulated time period.
  • Main point of contact for a constant caseload of over 200+ long-term unemployed clients identifying and confirming that the client has been assigned to the most appropriate element of service.
  • Coordinate with the advisors and schedule clients’ next appointments.
  • Maintain a flexible working attitude to provide informal counselling as and when necessary.
  • Match clients with the most suitable training opportunities.
  • Maintain a good working relationship with colleagues and build strong working relationship with the various stakeholders.
  • Exceeding individual activity and performance targets as set by the Manager.
  • Complying with 5E Ltd Policies, procedures, timescales and key performance indicators in terms of accurate delivery of contract.

Telesales Agent

High Fashion Kitchens
Enfield, London
01.2006 - 06.2006
  • Meeting set sales targets, identifying leads and marketing.
  • Customer Service and offering advice to customers.
  • Supporting with product selection; i.e. merchandising.
  • Providing quotations and dealing with customer complaints.
  • Updating product knowledge regularly.
  • Processing payments of various kinds.
  • Maintaining documentations and other general administrative tasks.

Sales Assistant/Cashier

Footlocker
Dalston, London
05.2003 - 01.2006
  • Customer Service.
  • Assisted with and managed customer complaints.
  • Coordinating with the warehouse team for stock management.
  • Till management and refunds.
  • Ordered and controlled stock; price checked and security tagged products.
  • Managed and checked deliveries and dressed mannequins.
  • Maintained a clean and safe work environment.

Sales Assistant

Next
Holborn, London
08.2001 - 09.2001
  • Sales and customer service.
  • Assisted and managed customer complaints.
  • Stock and delivery management.
  • Price checked and security tagged products.
  • Maintained a clean and safe work environment.

Education

Safeguarding - undefined

Embrace-learning City & Guilds
Harlow

Health & Safety at Work - undefined

5E Ltd
London

NVQ Level 2 - Customer Service

5E Ltd
06.2009 - 05.2009

BA (Hon’s) - Business Administration – Business Information System

London Southbank University
London
09.2006 - 05.2009

HND - Business Studies

London Southbank University
London
09.2004 - 05.2006

AVCE - Intermediate & Advance Business Studies

City and Islington College
Holloway, London
09.2001 - 05.2004

GCSE’s - including English Literature, English Language and Mathematics

Elizabeth Garret Anderson School
London
09.1995 - 05.2000

Skills

  • Communication
  • Interpersonal
  • IT
  • Administration
  • Retail sales
  • Customer Service
  • Target Driven
  • Bilingual
  • Work Load Management

Custom

  • Listening to music
  • Reading books
  • Cooking food varieties of various cultures
  • Socializing with friends and family

Timeline

ED Receptionist

Queens & King George Hospital
01.2025 - 07.2025

Customer Service Assistant

Tesco
07.2019 - 12.2024

Driver Services Administrator

Verifone
01.2015 - 09.2015

Contract Co-Ordinator

Step Up Training
03.2014 - 12.2014

NVQ Level 2 - Customer Service

5E Ltd
06.2009 - 05.2009

Administrator/In Work Support Tracker

5E Ltd
05.2009 - 03.2014

BA (Hon’s) - Business Administration – Business Information System

London Southbank University
09.2006 - 05.2009

Telesales Agent

High Fashion Kitchens
01.2006 - 06.2006

HND - Business Studies

London Southbank University
09.2004 - 05.2006

Sales Assistant/Cashier

Footlocker
05.2003 - 01.2006

AVCE - Intermediate & Advance Business Studies

City and Islington College
09.2001 - 05.2004

Sales Assistant

Next
08.2001 - 09.2001

GCSE’s - including English Literature, English Language and Mathematics

Elizabeth Garret Anderson School
09.1995 - 05.2000

Safeguarding - undefined

Embrace-learning City & Guilds

Health & Safety at Work - undefined

5E Ltd

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