Kulvinder Grewal
Middlesex
Summary
Dynamic professional with a strong foundation in customer service, communication, and time management. Demonstrates exceptional leadership and relationship management skills, complemented by a natural analytical ability to communicate effectively. Consistently meets targets and quality standards while excelling in multi-tasking environments. Holds a full UK clean driving licence and is multi-lingual, fluent in Punjabi and Hindi.
Overview
26
26
years of professional experience
1999
1999
years of post-secondary education
Work history
Customer Experience Specialist / Project Coordinator
Brita Vivreau Ltd
2025.01 - 2026.03
- Responsible for processing New Customer Deal’s for Brita Vivreau Drinking Water Systems
- Processing new deals as per customer’s requirements
- Making sure the water drinking system’s being installed are on site ahead of schedule
- Consulting with the planning team on booking engineers
- Sending clients quotations for re-visits to sites to complete installation
- Leading the weekly business meeting, to advise the business on expected installation revenue for the month
- Assisting with training of new colleagues
- Consulting with the sales team and higher management
- Looking into contract queries and invoice queries
Project Coordinator
Brita Vivreau Ltd
2020.01 - 2024.12
- Responsible for processing New Customer Deal’s for Brita Vivreau Drinking Water Systems.
- Processing new deals as per customer’s requirements.
- Contacting clients to advise point of contact for the installation process for their water drinking system.
- Understanding client’s requirements prior to new system installation
- Making sure the water drinking system’s being installed are on site ahead of schedule
- Consulting with the planning team on booking engineers
- Sending clients quotations for re-visits to sites to complete installation
- Consulting with customers and engineers to manage expectations and monitor progress
- Consulting with the accounts team once an installation has been completed
- Assisting with training of new colleagues
- Consulting with the sales team and higher management
- Managing the team in absence of my senior management
- Assigning work to my team
- Leading the weekly business meeting, to advise the business on expected installation revenue for the month
- Assisting my team leader in his work when he is on annual leave.
Filter Monitoring Representative
Brita Vivreau Ltd
2019.06 - 2019.12
- Responsible for booking engineers to attend various sites to complete filter changes on their Brita Vivreau Drinking Water Systems, which are due every 6 months.
- Monitoring of daily completed and incomplete engineer visits and rescheduling if needed
- Rescheduling engineer service calls where required and keeping the customer informed
- Checking engineer schedules before planning service visits
- Resolving customer complaints
- Working to deadlines and SLA’s
- Consulting with management to use engineer’s outside of their designated areas
Member Services Rep/ After Sales Cover
Herbalife Nutrition
2016.08 - 2019.05
- Responsible for customer membership and account query resolution, working closely with the accounts team. Also provided support for corporate events including interacting with members at the events.
- Taking Enquiries incoming calls from members
- Working on Herbalife Member Events, in the UK and in Europe - EMEA
- Placing orders over the phone for members
- Supporting the After Sales Team on orders where cover needed
- Investigating and resolving delivery issues
- Processing staff orders
- Processing event tickets
- Consulting with management on daily basis , on member queries regarding their accounts, new membership issues, blocked accounts, delivery issues, compensation claims sent by members
Customer Service Agent
Mark Harris Furniture Ltd
2014.02 - 2016.08
- Responsible for dealing with customer queries relating to purchases and orders. Also responsible for complaints overseeing and resolution of concerns raised with quality of furniture received.
- Dealing with customer orders over the phone
- Responding to and managing customer complaints regarding damaged furniture. Working to strict deadlines on answering and resolving customer queries
- Consulting with the Managing Directors on customer's requesting compensation
- Consulting with the warehouse manager on stock
- Taking payments on pending back orders and arranging deliveries
- Main contact for the team in chasing the delivery company and resolving failed deliveries
- Chasing the delivery company on estimated delivery times
- Dealing with the daily report sent from the delivery company on failed deliveries
Post Delivery Customer Service Agent
Home and Retail Ltd
2013.09 - 2014.02
- Responsible for looking into customer delivery issues/property damages, complaints received. Consulting closely with the directors to resolve in a timely manner and processing compensation.
- Dealing with all post-delivery issues.
- Taking calls from customer’s regarding property damage claims and clients on delivery issues.
- Delivering morning briefings relating to failed delivery issue resolution
Furniture Delivery Customer Service Advisor
Home and Retail Ltd
2011.08 - 2013.08
- Responsible for booking customer deliveries, client stock management, and consulting closely with clients on delivery issues or customer complaints received.
- Managing five retail accounts.
- Daily consulting with clients with queries including orders, deliveries, and damaged goods
- Consulting with various department stores with customer queries
- Resolving stock level problems and locating stock in the warehouses.
- Producing monthly statistical reports for three of my clients.
- Performing general administration duties including, typing, and printing, sending/receiving faxes and answering calls from other depots.
Administration Assistant (Temp)
Friendship Financial Services Estate Agents
2011.04 - 2011.07
- Available on request
Unemployed
Skills Training UK ltd, Ealing
2010.12 - 2011.04
HR Administrator (Temp)
Gate Gourmet Catering, Heathrow
2009.08 - 2009.09
- Available on request
Criminal Justice Unit Clerk
Metropolitan Police Service
2004.09 - 2008.07
- Responsible for preparing case files for court hearings, summoning police office to attend court for hearings. Consulting with the Crown Prosecution Service for case updates and results. Collaborating closely with police officers on cases and ensuring all relevant evidence is available before submitting the case file to the court. Contacting victims to attend court for hearings, working on sensitive cases.
- Preparing the Borough case records in time for the Freedom of Information Act
- Assisting witnesses and victims of crime when attending court
- Arranging accommodation for witness/victims travelling from abroad
- Consulting with the CPS, Court Officials, Police Officers, and Professional Witness i.e., Doctors, daily
- Sending out Court Warnings for Police Officers and witnesses/victims to attend court
- Preparing case files for the Court and CPS
- Chasing Police Officers for any outstanding work that must be sent to CPS before trial dates.
- Performed general administration duties including filing, typing, printing, sending/receiving faxes and answering all calls from customers and other depots.
HR Assistant
GlaxoSmithKline, Brentford
2003.12 - 2004.09
Receptionist
Simply Television, Great Portland St
2002.11 - 2003.05
Customer Service Assistant
Sunlight Textile Service, Acton
2001.08 - 2002.08
Sales Assistant
Ocean, Hounslow
1999.11 - 2001.08
Education
10 GCSE Grades A – D - English & Maths
Skills
- Excellent customer service, communication, and time management skills
- Strong leadership, relationship management and people skills
- Natural analytical person with the ability to communicate effectively
- Consistent and able to meet targets and quality standards
- Quick thinker and learner with the ability to multi-task
- Full UK Clean Driving Licence
- Multi-lingual - Fluent in Punjabi, Hindi
Referee details
Available on request
Timeline
Customer Experience Specialist / Project Coordinator
Brita Vivreau Ltd
2025.01 - 2026.03
Project Coordinator
Brita Vivreau Ltd
2020.01 - 2024.12
Filter Monitoring Representative
Brita Vivreau Ltd
2019.06 - 2019.12
Member Services Rep/ After Sales Cover
Herbalife Nutrition
2016.08 - 2019.05
Customer Service Agent
Mark Harris Furniture Ltd
2014.02 - 2016.08
Post Delivery Customer Service Agent
Home and Retail Ltd
2013.09 - 2014.02
Furniture Delivery Customer Service Advisor
Home and Retail Ltd
2011.08 - 2013.08
Administration Assistant (Temp)
Friendship Financial Services Estate Agents
2011.04 - 2011.07
Unemployed
Skills Training UK ltd, Ealing
2010.12 - 2011.04
HR Administrator (Temp)
Gate Gourmet Catering, Heathrow
2009.08 - 2009.09
Criminal Justice Unit Clerk
Metropolitan Police Service
2004.09 - 2008.07
HR Assistant
GlaxoSmithKline, Brentford
2003.12 - 2004.09
Receptionist
Simply Television, Great Portland St
2002.11 - 2003.05
Customer Service Assistant
Sunlight Textile Service, Acton
2001.08 - 2002.08
Sales Assistant
Ocean, Hounslow
1999.11 - 2001.08