KULSUM BINTE BELAL
Manchester,UK
Summary
Customer-focused professional with over 5 years of experience in front desk, reception, and customer service roles. Experienced in welcoming guests, handling high volumes of enquiries, coordinating bookings, and delivering excellent service in fast-paced environments. Friendly, organized, and confident communicating with people from diverse backgrounds. Currently an international student in the UK seeking to contribute outstanding hospitality and guest service skills as a Reception Host.
Overview
5
5
years of post-secondary education
9
9
years of professional experience
Work history
Front Desk Executive
Daraz Bangladesh Ltd. (Alibaba group)
Dhaka
01.2021 - 12.2025
- welcomed 100+ visitors and clients daily in a professional and friendly manner
- Answered 40-60 phone calls and emails per day, directing enquiries efficiently
- Managed meeting room bookings and coordinated schedules for 30+ staff members
Customer service executive
World Famous Tours and Travels
Dhaka
01.2019 - 12.2020
- Assisted 30-50 customers daily with travel enquiries and bookings
- Provided exceptional customer service, increased repeat bookings by more than 50 clients
- Optimized sales by providing excellent customer service.
Front of house receptionist
Best Western Plus Maya
Dhaka
03.2018 - 12.2018
- Greeted and assisted approximately 100+ guests per day
- Provided excellent service through prompt attention to customers' needs for enhanced dining experience.
- Maintained clean and orderly reception area to uphold brand standards.
Intern
Jamuna Bank Ltd.
Dhaka, Bangladesh
03.2017 - 05.2017
- Assisted staff with account opening documentation and administrative tasks.
- Assisted 30-50 customers daily with basic banking enquiries and directed them to the appropriate service
- Support front desk operations by welcoming customers and managing visitors flow
Education
Masters by research - Islamic Economics and Finance
University of Greater Manchester
UK 01.2026 -
Bachelor of Business Administration - Accounting
Bangladesh University of Business and Technology
Bangladesh 06.2013 - 01.2018
Certificate of Higher Education - Business Studies
Cambrian College
BangladeshSkills
Customer service
Guest reservation system
Reception and front desk
Multitasking and problem-solving
Excellent communication & interpersonal skills
Teamwork
Microsoft office
Phone etiquette
Hospitality services
Additional information
- Able to start immediately, flexible including evenings, weekends and holidays
- Multilingual: English, Bangla, Hindi, Urdu
- Strong ability to adapt quickly to new environment and system
Languages
English
Intermediate
Bengali
Intermediate
Hindi
Intermediate
Urdu
Intermediate
References
References available upon request.
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
Masters by research - Islamic Economics and Finance
University of Greater Manchester
01.2026 -
Front Desk Executive
Daraz Bangladesh Ltd. (Alibaba group)
01.2021 - 12.2025
Customer service executive
World Famous Tours and Travels
01.2019 - 12.2020
Front of house receptionist
Best Western Plus Maya
03.2018 - 12.2018
Intern
Jamuna Bank Ltd.
03.2017 - 05.2017
Bachelor of Business Administration - Accounting
Bangladesh University of Business and Technology
06.2013 - 01.2018
Certificate of Higher Education - Business Studies
Cambrian College