KULSOOM ASIF
Pollokshields,Scotland
Summary
Dedicated professional with a strong foundation in active listening, communication, and customer service. Demonstrates exceptional problem-solving abilities and leadership skills, ensuring efficient management and administrative operations. Committed to enhancing computer literacy and time management to drive organisational success.
Overview
18
18
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work history
Retail Business Owner
USAVE Mini Mart
Glasgow
12.2021 - 01.2024
- Situation: Took over management of a local mini-mart in a competitive urban area.
- Task: Improve operational efficiency, customer retention, and overall profitability.
- Action: Managed all store operations, including inventory, financial analysis, and staff supervision.
- Trained and evaluated staff, improving productivity and morale.
- Developed marketing strategies and enhanced customer experience, leading to increased footfall.
- Streamlined procurement and reduced overhead costs, boosting profit margins.
Administrative Assistant (Secretary & Referral Coordinator)
Parchmore Medical Centre
Croydon
11.2011 - 01.2016
- Situation: Needed to support a busy general practice with efficient administration and patient referral processes.
- Task: Ensure accurate documentation and smooth operation of patient referral pathways.
- Action: Provided audio and copy typing for medical correspondence.
- Managed patient referrals using the NHS Choose and Book system, resolving issues promptly.
- Maintained records, scheduled appointments, and conducted audits for efficient practice operations.
- Improved file handling and communication, reducing administrative errors.
Administration Assistant
NHS Professionals
Ilford
11.2007 - 09.2009
- Situation: Supported clinical teams in managing outpatient appointment systems.
- Task: Ensure accurate scheduling and effective communication with patients.
- Action: Managed outpatient appointment bookings and rescheduling.
- Provided empathetic support to patients via phone and liaised with insurance providers.
- Assisted with billing and documentation, enhancing operational efficiency.
Administrative Volunteer - Urology Dept.
Mayday Healthcare NHS Trust
05.2006 - 10.2007
- Situation: Volunteered to support a department overwhelmed with clerical workload.
- Task: Assist in organizing and maintaining medical records and correspondence.
- Action: Organized medical records and correspondence, reducing departmental backlog.
- Logged patient information using the PAS system and handled inter-department liaison.
Education
MA - International Relations
University of Karachi
01.1999 - 01.2000
Bachelor of Science - undefined
University of Karachi
Intermediate Certificate - Science
Board of Intermediate Education Karachi
Secondary School Certificate - Science
Board of Secondary Education Karachi
Skills
- Active Listening
- Communication
- Computer Literacy
- Customer Service
- Problem Solving
- Leadership
- Management
- Time Management
- Administrative Efficiency
Certification
- Diploma in Business Management - EDI
- Postgraduate Diploma in Business Administration - BITE UK
- AMSPAR Level 2 - BSMA
- Office Management Level 4 - Oplex Career
- Recruitment Consultant Level 3 - Oplex Career
- Intermediate Medical Terminology
Custom
Available upon request.
Timeline
Retail Business Owner
USAVE Mini Mart
12.2021 - 01.2024
Administrative Assistant (Secretary & Referral Coordinator)
Parchmore Medical Centre
11.2011 - 01.2016
Administration Assistant
NHS Professionals
11.2007 - 09.2009
Administrative Volunteer - Urology Dept.
Mayday Healthcare NHS Trust
05.2006 - 10.2007
MA - International Relations
University of Karachi
01.1999 - 01.2000
Bachelor of Science - undefined
University of Karachi
Intermediate Certificate - Science
Board of Intermediate Education Karachi
Secondary School Certificate - Science
Board of Secondary Education Karachi
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