Kulshum Bibi
Oldham
Summary
Enthusiastic and seasoned professional in fundraising with focus on telephone campaigns. Can significantly boost fundraising efforts by utilising excellent communication skills, persuasive techniques, and deep understanding of donor psychology. Specialises in building relationships and securing consistent donations from supporters.
Overview
8
8
years of professional experience
Work history
Administration
H Accountancy Ltd
Oldham
2018.03 - 2019.03
- Accounts chasing – contacting clients in order to collect paperwork for their yearly limited accounts, calling them every week for updates on when they can provide us with it.
- Creating excel sheets with details of companies along with notes; these spreadsheets are made in order of which month the accounts are due.
- Creating sales day books and purchase day books (SDB and PDB) to document a client or company’s sales, expenses and purchases for the accounts.
- Monitoring work that is being done by our overseas office or by the juniors, making sure work is completed on time or early.
- Training new staff or apprentices, training them on our database, files, how to take calls, how I do my role, etc.
- Credit control – contacting clients for payments or outstanding bills for our services that haven’t been paid, setting up standing orders and creating invoices. This can be done separately or while chasing clients for paperwork.
- Experience using Microsoft Office (Excel, Word, etc), Freshbooks, Xero, Taxcalc, numerous HMRC websites, etc.
- Booking in – when paperwork or documents come from clients, I have to book them into our system and store them in numbered/lettered pigeon holes for when they are needed.
- Taking phone calls and directing them to the staff member they need to speak to or advising them with what they need to do.
- Booking appointments and meetings.
- Filing (numbering and filing paperwork in order of what number client they are on our database).
- Post (Opening the post that arrive for us or our clients as most of them have us as their registered office, then depending on what has arrived we either scan the letter(s) to the client via email or file it away).
- Greeting and directing clients upon arrival and serving beverages.
- Keying in/data entry e.g. gather all the paperwork (receipts, purchase/sales/expense invoices, etc) that the client has given us and put them all in month order, then number the receipt or invoice and type the date, description, amount and account into an excel sheet and repeat in ascending order as I go along.
Warehouse worker
H 4 (UK) Ltd
Oldham
2019.10 - 2019.12
- Relabelling, reworking and repackaging items.
- Handling a variety of items that come in e.g. makeup, clothing, toys, etc.
- Working towards deadlines weekly, managing deadlines and getting jobs done within certain timeframes.
- Ensuring all products are numbered and labelled correctly.
- Quality checking.
- Sorting and repacking garments.
- Assembled products efficiently, facilitating timely order fulfilment.
Cleaner
Block Lane Surgery
Oldham
2020.03 - 2022.07
- Wiping all surfaces.
- Hoovering all rooms, offices, carpets.
- Mopping floors, sides, medical rooms.
- Ensuring all areas are well sanitised before the last task.
- Dusting all low and high areas in rooms daily.
- Being responsible for locking up the surgery (keyholder).
- Daily checklists of areas cleaned.
- Checking stock and ordering in stock.
- Applying attention to detail in every single room, hallway and corner.
F2F Fundraiser
Oxfam GB
Manchester
2022.08 - 2023.01
- Building relationships and connections with potential donors.
- Raised awareness of charity through local community posts.
- Maintaining relationships and connections within the Oxfam GB teams.
- Being a huge team player in fundraising sessions.
- Handling personal details and bank details.
- Leading a team of 3+, doing team talks, planning the day ahead, building morale.
- Undergoing in-depth training.
- Complying to GDPR and CIoF.
- Being responsible for kit, team belongings, bags, etc.
- Working with other Oxfam GB teams (Glasgow, London) in person and on zoom calls/meetings.
- Travelling to several locations (Leeds, Lancaster, Preston, Liverpool, Glasgow, etc).
- Hitting targets and KPI’s weekly.
- Participated in brainstorming to develop new methods to raise funds.
Telephone fundraiser
Oxfam GB
Manchester
2023.01 - Current
- Developed relationships with donors and potential donors throughout multiple campaigns, fostering a positive interaction experience.
- Handled objections professionally, turning negatives into positives.
- Demonstrated empathy towards donors' concerns or hesitations, building stronger relationships.
- Improved communication skills through daily interactions with diverse donors.
- Handled high call volumes on a daily basis.
- Built trust with potential donors by providing clear, accurate information about cause(s) they were supporting.
- Maintained confidentiality of donor's personal information as per regulations.
- Persisted in follow-up calls often resulting in secured pledges.
- Utilised persuasive techniques to encourage potential donors to contribute.
- Maintained professionalism during calls that were intense, emotional, and on rare occasion, abusive; demonstrating accountability and respect even under pressure.
Education
The Oldham Academy North
Timeline
Telephone fundraiser
Oxfam GB
2023.01 - Current
F2F Fundraiser
Oxfam GB
2022.08 - 2023.01
Cleaner
Block Lane Surgery
2020.03 - 2022.07
Warehouse worker
H 4 (UK) Ltd
2019.10 - 2019.12
Administration
H Accountancy Ltd
2018.03 - 2019.03
The Oldham Academy North