Kuldeep Singh
Carnforth,Cumbria
Summary
As an Operational Team Leader with a passion for public service, I have consistently driven revenue and implemented strategic initiatives that are aligned with the mission and values of governmental organizations. My approach is cantered on people, and I excel in cultivating a workplace culture that encourages collaboration and empowers individuals to excel in their roles. I have a demonstrated history of establishing and guiding high-performing teams while achieving results that contribute to the success of the organization. I am committed to the values of public service and eager to apply my dedication and expertise in a new role within the civil service, where my hard work and commitment to excellence will be highly valued as I contribute to the organisation's growth and success.
Overview
19
19
years of professional experience
2
2
years of post-secondary education
Work history
National Field Monitoring Team Leader
Environment Agency
Kirkby Lonsdale, Cumbria
2016.09 - Current
- Led performance reviews and tailored employee feedback to facilitate professional development.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Resolved employee relations issues and navigated disciplinary proceedings.
- Recruited, trained and developed 12 team members.
- Reached high-quality standards through audits and testing.
- Streamlined processes to achieve efficiencies and cost savings.
- Translated senior management directives into actionable front-line policies and implemented changes with staff.
- Monitored health, safety & Wellbeing measures for guaranteed compliance.
- Investigated issues affecting group operations, prepared reports and helped correct problems.
- Created digital file classification system for company-wide use.ented organisations at seminars, conferences and business events.
- Organised financial and operational data to help with yearly budgeting and planning.
- Oversaw facility maintenance and allocated needed resources to meet standards.
- Analysed Key Performance Indicator (KPI) data to identify trends and achieve team goals.
- Fostered positive employee relationships through communication, training and coaching.
- Supervised and mentored 5 multidisciplinary team members.
- Established clear budgets and cost controls strategies to meet objectives
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Analysed and resolved complex resource management issues for optimised scheduling..
Customer service representative
Tesco
Birmingham, West Midlands
2016.03 - 2024.11
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Adhered strictly to policies and procedures for continued company compliance.
- Assisted customers with varying questions using product knowledge and service expertise.
- Employed active listening and product expertise to successfully resolve inbound queries.
- Assisted customers with product complaints, logging issues for investigation and providing replacement items.
- Participated in regular training to maintain up-to-date knowledge on company products and policies.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
Stock controller
Mobile cash mate
Birmingham, West Midlands
2013.07 - 2016.02
- Located and retrieved requested products on shop floor and in storage areas.
- Maintained high levels of stock quality, implementing procedures to decrease stock damage.
- Established cycle count methods to reduce full stock-take frequency.
- Completed multiple stock counts each day, ensuring complete accuracy.
- Analysed inventory processes and implemented strategic improvements.
- Trained warehouse staff to maintain stock inventory.
- Managed stock rotations to balance inventory of perishable products and minimise wastage.
- Optimised efficiency of stock operations using data from hand-held scanners.
- Investigated missing items, discrepancies and losses.
- Tracked stock availability levels to drive sales and team performance.
- Adapted to changing demands and seasonal trends.
Team manager Future Commodities
Private Investment company
New Delhi, Delhi
2009.01 - 2011.05
- Calculated financial risk, taking precautions to mitigate unwanted consequences.
- Compiled information about market conditions, company valuations and prospective results.
- Advised on investment decisions and business deal terms from financial perspective.
- Performed asset recognition to verify return profit over time.
- Inspired outstanding operational performance, leading by example by managing priorities and demonstrating expertise.
- Worked closely with directors to ensure investment and commitment to growth strategies for company progression.
Futures Commodities trader
Private Investment Company
New Delhi, Delhi
2006.05 - 2009.01
- Facilitated trading for £[Amount] valued [Type] account.
- Informed daily sales staff on market movements and prices.
- Bought and sold financial instruments in [Industry].
- Produced, reviewed and submitted documentation to [Type] department to facilitate smooth cargo movements.
- Planned evidence-based strategies to manage transactional risk.
- Calculated financial risk, taking precautions to mitigate unwanted consequences.
Education
NVQ Level 4 - Construction technology, Programme and Project Management
University of Central Lancashire
Preston 2018.09 - 2019.07
GCSEs - English
Kendal College
Kendal 2019.09 - 2020.06
Skills
- Coaching leadership
- Operational risk management
- Stakeholder management & Senior management liaison
- Multidisciplinary collaboration
- Personable
- Change management
- People management
- Equality (Equity), Diversity and Inclusion
- Sickness absence management, Performance management & Employee policy implementation
Languages
English
Fluent
Hindi
Native
Punjabi
Advanced
Urdu
Fluent
Timeline
GCSEs - English
Kendal College
2019.09 - 2020.06
NVQ Level 4 - Construction technology, Programme and Project Management
University of Central Lancashire
2018.09 - 2019.07
National Field Monitoring Team Leader
Environment Agency
2016.09 - Current
Customer service representative
Tesco
2016.03 - 2024.11
Stock controller
Mobile cash mate
2013.07 - 2016.02
Team manager Future Commodities
Private Investment company
2009.01 - 2011.05
Futures Commodities trader
Private Investment Company
2006.05 - 2009.01