Kudzai Newton Chikwanha
Store Supervisor & Coffee Master Specialist
Leicester
Summary
Enthusiastic worker with solid broad base of experience in techinical support and excited about kick-starting my IT career. Passionate about learning and understanding new skills in the Database niche. Well-versed in solving technical problems with minimal support as well as operating in team-based environments.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
3
3
Languages
Work History
Store Supervisor
Starbucks
Leicester
01.2018 - Current
- Collaborate with IT service desk team in troubleshooting
- Check Financial Sales database to set daily targets from previous forecast data
- Hardware and Software instillation on new Till system
- Conducted inventory analysis to determine optimal stock levels.
- Process over 250 transaction per day with set upselling target and KPIs
- Successfully drove new product lines to increase annual profits by 25%.
- Boosted sales rates 20% checking for and locating requested items in inventory system.
- Reviewed daily performance of team members and identified areas of continual improvement with support system in place.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Boosted sales rates 10% checking for and locating requested items in inventory system.
Podcast Host/Editorial Director
Mind Fuel
Leicester
11.2019 - 05.2022
- Installation of software programs, hardware modification and sound dampers to improve acoustics.
- Controlled microphones, sound levels and outputs to produce high-quality tracks for variety of clients.
- Transformed video and audio recordings into digital formats for editing and archiving.
- Performed site surveys to determine and design appropriate setup and audio equipment needs for various types of live events.
- Prepared high-quality recording, mixing, mastering, sound design and production in podcast based professional studio.
- Found, researched, fact-checked and wrote scripts for relevant topics in local news.
- Answered booth call line and took song suggestions or comments from listeners.
Education
HND - Engineering
NORTHAMPTON UNIVERSITY
The University Of Northampton 10.2015 - 08.2018
A- Level -
Gateway College
Leicester, UK8 GCSEs -
Regent
Leicester, UK 01.2008 - 08.2009
Skills
Hubspot
MS Office
Oracle & Asana
Interpersonal Communication
Flexible and Adaptable
Analytical, Critical Thinking & Self sufficient
Organization and Time Management
Data Analytics
Certification
E Commerce (Shopify)
Timeline
Podcast Host/Editorial Director
Mind Fuel
11.2019 - 05.2022
Store Supervisor
Starbucks
01.2018 - Current
HND - Engineering
NORTHAMPTON UNIVERSITY
10.2015 - 08.2018
8 GCSEs -
Regent
01.2008 - 08.2009
A- Level -
Gateway College