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· Conducted phone-based research interviews and surveys to gather valuable data and insights. Analysed responses to support project decisions and improve stakeholder engagement.

· Recruited and screened potential respondents for qualitative research, ensuring alignment with target criteria. Managed participant communication to facilitate smooth research execution

· Evaluated respondents' answers to assess alignment with study specifications and quotas, ensuring data accuracy and relevance. Adjusted recruitment strategies as needed to meet research objectives.

· Maintained a professional and empathetic tone during calls to build rapport and encourage honest, high-quality responses.

· Accurately recorded data using internal systems, adhering to strict confidentiality and compliance standards throughout the research process.

• Utilised GPS devices effectively, ensured accurate directions followed.
• Liaised with central base regarding any issues or disruptions for quick problem resolution.
• Managed transport logistics, enhanced operational flow.
• Completed training in heavy lifting techniques; avoided potential injuries on the job.

· Provided exceptional customer service to patients over the phone by answering inquiries, scheduling appointments, and addressing concerns with professionalism, empathy, and clear communication.

· Identified and responded to patients’ needs promptly and professionally, ensuring a positive and supportive healthcare experience.

· Accurately processed and managed documentation under established compliance procedures and regulatory standards.

· Liaise effectively with stakeholders and cross-functional departments to ensure seamless communication, coordination, and service delivery.

• Packed goods for dispatch, ensuring safe transit without damage.
• Streamlined warehouse processes with careful planning and execution.
• Coordinated with various departments for smooth operations in the supply chain process.
• Liaised with suppliers on delivery timelines, ensuring timely receipt of products.
• Monitored market trends to anticipate potential challenges within the logistics sector.
• Managed urgent requests promptly, minimising disruptions to regular schedules.