Summary
Overview
Work history
Education
Skills
Languages
Work availability
Timeline
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kudirat ayuba

Darlington,united kingdom

Summary

Enthusiastic individual with knowledge of resolving customer problems. Works to increase success through effective work strategies. Organized and dependable with multiple years of experience. Successful at managing numerous priorities with positive attitude. Willing to take on greater responsibilities to meet team goals.Experienced in data accuracy and management.Independent problem-solver focused on customer service and product development. Work well under tight deadlines. Accomplished Service Representative consistently maintaining customer satisfaction and contributing to company success. Motivated professional capable of building productive relationships, resolving complex issues and winning customer loyalty. Assertive yet polite individual with track record of success in responding to customers' needs in accordance with procedures.Motivated team member eager to streamline operating procedures to maximize team efficiency and customer satisfaction.Excellent communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.

Overview

6
6
years of professional experience
5
5
years of post-secondary education

Work history

Problem solver

amazon uk
Birmingham, united kingdom
10.2023 - 12.2023
  • Researched and extracted data to better understand problems and build solutions.
  • Networked with subject matter experts to gather outside advice on issues.
  • Defined problem to identify, prioritise and select alternatives.
  • Supported and developed processes and systems to facilitate quick responses to customers.
  • Applied excellent discovery skills to match customer needs with solutions.

Customer service representative

GLO world
lagos, nigeria
09.2022 - 08.2023
  • Answered customer telephone calls promptly and improved on-hold wait times.
  • Assisted customers with varying questions using product knowledge and service expertise.
  • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
  • Assisted customers with additional retail services, including alterations, special orders and item loans.
  • Maintained compliant documentation on Software for reliable company records.
  • Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
  • Handled phone, email and social media enquiries with consistent customer service across multiple channels.
  • Responded promptly to enquiries from clients, members and staff via email, post and fax.
  • Built customer rapport by providing friendly, genuine service, increasing customer retention by 40%.
  • Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.

Bank counter clerk

polaris bank
lagos, nigeria
08.2022 - 08.2023
  • Processed customer transactions, including loan payments, safe deposit boxes and cheque-cashing.
  • Managed bank's vault, in the custody of over £ 3000.
  • Prepared official cheques as requested.
  • Performed general teller duties, including handling cash, balancing cash drawers, performing loan payments, issuing check and checking account information.
  • Documented account actions with customer and banking information and collected required documentation to attach to transactions.
  • Responded and assisted customers with account inquiries and updates.
  • Properly processed deposits, withdrawals and payments for average of 30 customers daily.
  • Reconciled accounts and cash drawers for discrepancy-free recordkeeping.

Library assistant

university of abuja
Abuja, nigeria
02.2018 - 06.2020
  • Sourced new books and equipment for library with thorough research.
  • Handled check-in and check-out process of library books and materials at circulation desk.
  • Promoted library resources to improve community access and engagement.
  • Delivered training in Microsoft Office suite for library customers with limited IT skills.
  • Sorted and replenished books to boost borrowing opportunities.
  • Input information about new books and resources to library database.
  • Placed books on proper shelves following classification system when returning to circulation.
  • Supported librarians by assisting with materials check-in and check-out process.
  • Responded to phone, email and social media enquiries within target timeframes.

Education

Bachelor of Arts - English education

university of Abuja
Nigeria
09.2016 - 08.2020

Master of Arts - Education

Teesside University
Middlesbrough
09.2023 -

Foundation Degree in Arts - database management

New open university
Nigeria
03.2016 - 05.2017

Skills

  • Customer sales support
  • Telephone skills
  • Complaint handling
  • Outstanding customer service
  • Complaint resolution
  • Team management
  • Customer loyalty building
  • Exceptional communication
  • Strong customer service orientation
  • Written and verbal communication skills
  • Social media management
  • Results oriented

Languages

English
Fluent

Work availability

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline

Problem solver

amazon uk
10.2023 - 12.2023

Master of Arts - Education

Teesside University
09.2023 -

Customer service representative

GLO world
09.2022 - 08.2023

Bank counter clerk

polaris bank
08.2022 - 08.2023

Library assistant

university of abuja
02.2018 - 06.2020

Bachelor of Arts - English education

university of Abuja
09.2016 - 08.2020

Foundation Degree in Arts - database management

New open university
03.2016 - 05.2017
kudirat ayuba