Kudakwashe (Kuda) Louisy

My Role at Richford Gate was varied role as I worked front of house as well as supporting the administration team and utilising multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of my work output. My job role included:

• Served as initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
• Maintaining accurate logs of visitor entries for security purposes.
• Prepared meeting rooms before and after use, maintaining a neat appearance at all times.
• Log complaints and track them through response and resolution process.
• Enhanced customer satisfaction by efficiently managing all front desk enquiries.
• Utilised multi-line telephone system to manage incoming calls effectively.
• Assisted with administrative tasks, including typing dictated letters, chasing referrals and patient appointments.
• Keeping staff training records up to date as well as personal data records.
• Handled appointment scheduling to ensure smooth daily operations.
• Streamlined communication channels by promptly forwarding messages and post to relevant departments or personnel.
• Maintained an organised reception area for a professional business environment.
• Administered mail distribution process, ensuring each department received its correspondence in a timely manner.
• Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
• Took and communicated messages to minimise interruptions to staff workflows.
• Provided clerical support to company employees, including copying, faxing and file management.
• Assisted the in house pharmacist with issuing in date prescriptions.

• Assisted customers with product selection for optimal satisfaction.
• Ensured stock replenishment in a timely manner to maintain product availability.
• Maintained knowledge of current sales promotions helping customers make informed buying decisions.
• Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
• Assisted customers in locating specific items to boost satisfaction.
• Operated cash registers with accuracy and processed cash and card transactions.
• Updated product labelling and pricing to reflect discounts and offers.
• Demonstrated products effectively leading to increased sales conversions.

• Prepared dental materials as required by dentists, enhancing efficiency of procedures.
• Assisted in taking dental radiographs with precision and safety measures taken into account.
• Provided support during dental emergencies, ensuring quick response times.
• Followed strict infection control protocols throughout all tasks, safeguarding both patients and staff members' health.
• Maintained confidentiality of sensitive patient information according to legal guidelines.
• Worked collaboratively with rest of the dental team to provide high quality care to patients.

• Enhanced patient experience by providing comforting chair-side assistance during procedures.
• Managed patient appointments for smoother operations.
• Handled administrative duties efficiently for streamlined office operations.
• Followed strict infection control protocols throughout all tasks, safeguarding both patients and staff members' health.
• Demonstrated commitment towards continuous professional development through regular training sessions.
• Ensured cleanliness in the dental surgery area by regularly sanitising equipment.
• Provided support during dental emergencies, ensuring quick response times.
• Assisted in creating moulds for orthodontic appliances under dentist supervision, aiding successful treatments outcomes.
• Prepared dental materials as required by dentists, enhancing efficiency of procedures.
• Safely disposed of surgical and waste in biohazard containers to minimise health risks.
• Wrote detailed patient notes to transcribe dictation of dentist.
• Processed and stored radiographic film samples to use for teeth reconstruction and treatment.
• Aided dentist in administering local anaesthetic to prepare for treatment of teeth.
• Processed patient payments and provided invoices to minimise delays.
• Interacted with patients compassionately and empathetically to foster positive, comfortable experiences.

• Managed till operations smoothly, reducing waiting time for customers.
• Conducted daily inventory checks to manage stock levels accurately.
• Operated cash registers with accuracy and processed cash and card transactions.
• Updated product labelling and pricing to reflect discounts and offers.
• Carried out back-of-house maintenance, for clear, easy-to-navigate stockroom management.
• Tagged products quickly and accurately with price tags and stickers.
• Designed visually pleasing in-store and window displays to increase footfall.
• Packed and wrapped gifts with decorative details to match customer preferences.