Kuda Diana Zhanda
Croydon
Summary
Personable and organized professional with strong aptitude for interpersonal communication and administrative tasks. Demonstrated ability to manage multiple tasks and projects while maintaining high level of accuracy and confidentiality. Committed to fostering positive workplace environment and streamlining HR processes for maximum efficiency. Experienced with managing HR administrative tasks, including employee records and onboarding processes. Utilizes organizational and communication skills to support HR functions and improve efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Interim People Operations Administrator
GLF Schools
01.2025 - Current
- Served as a liaison between employees and upper management, addressing concerns promptly to maintain a positive work environment.
- Evaluated current operational practices and suggested improvement strategies.
- Enhanced communication between departments through regular meetings, reports, and updates.
- Consistently met deadlines under high-pressure situations demonstrating strong multitasking abilities.
Interim HR Coordinator
YMCA EAST SURREY
09.2024 - 11.2024
- Proactively assist in meeting all the recruitment needs of the organisation, by administering the recruitment process end to end, including assisting with pre-employment checks and delivering corporate induction course and on-boarding
- To assist with Volunteer Applications including DBS and reference checks liaising with the relevant scheme Co-ordinators on applicant’s progress and co-ordinate all Work Experience Placements
- Providing support to different business Units with processing internal and external adverts
- Liaising with internal marketing and external stakeholder to advertise vacancies
- To be responsible for ensuring effective administration of all HR records, data and information across the organisation, including employee records, recruitment, learning & development, performance management
- To be responsible for inputting and updating personal data onto our HRIS and payroll spreadsheet ensuring the data is accurate, timely and maintained on a monthly basis
- To issue accurate communications with employees, including offers of employment, probation outcomes, performance management etc
- To identify improvements and recommend these to the HR Manager for consideration
HR Officer
SAVE THE CHILDREN INTERNATIONAL
04.2023 - 03.2024
- First line of contact for HR queries and singularly managing team mailbox
- Support on employee lifecycle and key systems- on boarding, induction, contract variations, payroll signoff and HRIS monitoring
- Providing a proactive and solution orientated approach: highlighting challenges and offering appropriate solutions where necessary
- Supporting the development and implementation or HR initiatives, D2P and effort reporting for stakeholders
- Ensuring that SCI policies and procedures are shared and understood amongst the stakeholders to enhance safer recruitment
- Managing OH Team effort reporting timesheet process on a monthly basis between stakeholders
- Preparing and actioning monthly payroll reports for OHT ensuring all relevant documents are signed off and submitted accurately and in line with payroll deadlines
- Support with data collation and cleansing of staff / secondee information in reports as required for stage 2 design project for OHT
HR Regulatory Operations Coordinator
FIDELITY INTERNATIONAL
10.2022 - 12.2022
- Understanding and maintaining knowledge of the regulatory requirements related to the SM&CR and translating requirements into practical and effective SM&CR policy and procedures
- Liaising with colleagues from across the wider CPO Operations and Implementation team, as well as the wider business
- Assisting in the monitoring and tracking of employee data required by regulators
- Preparing supporting information for the annual Fitness and Propriety assessment and competency assessment cycles
- Monitoring and reporting information to regulators within reports
- Assisting with the preparation of internal management information
- Creating ‘how to’ guides for employees and line managers use
- Maintain accurate records of a highly sensitive nature
- Arranging training sessions for employees
- Making every conversation and activity a positive and helpful experience for all stakeholders
HR Administrator
SURREY CHOICES
03.2022 - 09.2022
- Coordinating all incoming and outgoing post and managing the central HR phone line as main contact
- Managing and coordinating a central HR team email account- proactively filing documentation electronically and dealing with queries from staff, passing onto the appropriate HR Advisor where required and internal communication teams
- Management of personnel files, both electronic and hard copy and processing Flexible working requests, contact variations, probation and absence
- Managing the on-boarding process for new starters
- Updating trackers, applying for DBS /medicals, chasing references, providing weekly updates to managers, drafting contracts and creating staff
- Supporting managers in the recruitment process including posting and updating job advertisements
- Managing the off-boarding process for leavers
- Updating trackers and internal comms, calculating accrued annual leave entitlement and providing leaver acknowledgement letters
- Supporting HR initiatives and projects in the department
- Updating all personnel files with pay progression and annual leave entitlements
- Adhoc support for formal processes, including taking minutes and arranging meetings e.g., sickness and absence protocol and procedure working group
HR Administrator
STEP AHEAD SERVICES LTD
05.2020 - 02.2022
- Participating in recruitment efforts
- Posting jobs ads and organising resumes and job applications
- Scheduling job interviews and assisting in the interview process
- Ensuring background and reference checks are completed and DBS up to date collection of employment and tax information
- Overseeing the completion of compensation and benefit documentation
- Orienting new employees to the organisation and setting up designated workstations and email addresses
- Administering new employment assessments/ induction process
- Serving as a point of contact for all new employee questions
- Prepared yearly training plan
- Conducted training course bookings and venue hires etc
- Organising and keeping record of staff training certs & prepared training matrix
- Maintaining records related to grievances, performance reviews and disciplinary actions and letters for warnings to staff & interns
Education
Master of Science - Occupational and Business Psychology (OBP)
Kingston University London
09.2019
Bachelor of Arts Degree - Business and Professional Administration (BPA)
Kingston University Business School
12.2008
Foundation Degree - Business and Professional Administration (BPA)
Kingston University Business School
12.2005
3 Advanced Level Certificate passes -
La Retraite Sixth Form Centre
12.2002
Skills
- Recordkeeping
- Maintains confidentiality
- Microsoft office and docusign
- Onboarding coordination
- Payroll administration
- Online position posting
- Confidential document control
- Good Interpersonal skills
- Recruitment life cycle
- Data entry and reporting
- HR policies and procedures
Certification
- Studying CIPD Associate Diploma in People Management Level 5,
- Occupational Testing-Test admin (Assistant Test user), 01/01/19
- Test User: Occupational Ability Qualification, 01/01/15
- Level 1 Financial Planning (CF1), 01/01/14
- Level 2 Financial Administration (FA2), 01/01/14
Affiliations
- BPS
- CIPD
- RQTU
- CIPD HR-inform Pro
Personal Information
Nationality: British
Systemsexperience
- Health box
- Oracle
- Workday
- Simplify
- U Check
- First advantage
- AXA health Assessment
Timeline
Interim People Operations Administrator
GLF Schools
01.2025 - Current
Interim HR Coordinator
YMCA EAST SURREY
09.2024 - 11.2024
HR Officer
SAVE THE CHILDREN INTERNATIONAL
04.2023 - 03.2024
HR Regulatory Operations Coordinator
FIDELITY INTERNATIONAL
10.2022 - 12.2022
HR Administrator
SURREY CHOICES
03.2022 - 09.2022
HR Administrator
STEP AHEAD SERVICES LTD
05.2020 - 02.2022
Master of Science - Occupational and Business Psychology (OBP)
Kingston University London
Bachelor of Arts Degree - Business and Professional Administration (BPA)
Kingston University Business School
Foundation Degree - Business and Professional Administration (BPA)
Kingston University Business School
3 Advanced Level Certificate passes -
La Retraite Sixth Form Centre
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