Kuda Aaron Chiwandire

• Carrying out the operation for major events at The Open, Chelsea FC, London Stadium, Burberry Fashion Show and many more.
• Supported other Operations managers on carrying out their operation on major events such as Tottenham Hotspurs, Arsenal FC, Watford FC, O2 Arena, and more.
• Creating all required pre-event planning
• Managing casual staff during events
• Executed budget management tasks to optimise financial resources.
• Administered risk assessment procedures for event safety assurance.
• Ensured compliance with local regulations during event planning and execution.
• Obtained client feedback to determine improvements for future events.
• Managed large-scale events from initial planning to successful completion.

• Support Operations Managers in carrying out their events
• Planning for events ensuring all documents are in place (TM plans, TTROs, etc.)
• Building relationships with staff and clients for improved experience onsite
• Support team wherever necessary during operations
• Offered friendly, efficient customer service and handled challenging situations with ease.
• Used Microsoft Word and other tools to create documents and have clear communications with staff and clients.
• Applied positive customer service approach to increase satisfaction levels.

• Planning and coordinating Traffic Management, Car parking, Security, Stewarding & Cleaning Operations.
• Overall responsibility for all aspects of the effective supervision, training & development and health, safety & welfare for the team.
• Provide strong leadership, direction and mentoring, thereby fostering and sustaining cooperation and team spirit.
• Ensure structured and planned training and development for self and team to maximise skill levels, flexibility, absence cover, etc.
• Provide timely and constructive feedback on the effectiveness of training and make suggestions for improvements.
• Building strong client relationships.
• Monitor costs and plan for upcoming events and operations
• Ensure safe working conditions and practices within my working area of responsibility (e.g. manual handling, use of PPE, etc.).

• Signage creation/deployment
• Vehicle maintenance
• Facilitate the distribution & collection of CSP/Hire vehicles, radios, uniform & car parking, TM & cleaning equipment
• Rectify problems such as damages, shortages and non-conformance to specifications
• Continually review freight costs, transportation rates, and/or the prices of raw materials to keep costs down where possible
• Document and escalate any missing items immediately to Logistics Manager
• Manage activities throughout the order fulfilment and transportation cycle to make sure established deadlines are met

• Scheduling shifts corresponding to emails, setting up staff meetings etc
• Conducting presentations on recruitment days.
• Identify skills to match appropriately with vacancies, conducting job evaluation surveys
• Liaising with managers and interviewing employees at all levels to identify and assess training and development needs
• Delivering/overseeing the delivery of training to individuals or groups of employee
• Supervising and monitoring progress made via training programs or schemes, ensuring employees receive statutory required training

• Ensuring customer safety & guiding customers on track
• Maintaining the safety of customers & preparing races
• Service Karts daily and repair broken karts
• Overseeing the safety of customers on track & off track, supervising staff members, helping with training and development
• Completing paperwork before opening and after closing hours.
• Handling complaints from both staff and customers
• Reporting to senior management / personnel when required
• Customer Care Assistant – On Reception(when needed)
• Hospitality - Serving At The Snack & Bar (when needed)

• Call up cold callers
• Promote solar panels and other additional products
• Answer incoming phone calls, answer customer queries and referring them to the correct department