Kubera Hadonahalli
Reading
Summary
Highly motivated Senior Manager leveraging over 20 years of extensive management and technical expertise. Drives quality through structured processes, achieving efficiencies and high standards. Champions customer-centric approaches, enhancing client satisfaction and loyalty while delivering projects on time and within budget.
Overview
3
3
Languages
23
23
years of professional experience
Work History
Project Management, Principal Consultant
NTT Data UK Ltd
Reading
10.2021 - 11.2025
- Led four third party teams of over 60 staff, delivering 50 releases per year to meet client requirements.
- Led cross-functional teams to ensure seamless execution of projects and alignment with objectives, for timely delivery of client engagements.
- Optimised processes and team structures to enhance operational efficiency and streamline project delivery.
- Oversaw risk management processes, identifying potential challenges and devising effective mitigation strategies.
- Handled complex problems and issues by understanding root causes and implementing solutions.
- Worked in partnership with VMO2 (client) and third-party project teams to accurately and definitively define project SOW.
- Championed a customer-centric approach, resulting in enhanced client satisfaction and loyalty.
- Supported teams during implementations and produced clear instructions outlining changes.
- Evaluated team performance regularly, providing constructive feedback and coaching for continuous improvement.
- Conducted project reviews and audits, ensuring accurate and timely reporting to stakeholders.
Project/Account Manager
Virtusa Ltd
London, Bengaluru
10.2013 - 03.2020
- Developed and recommended strategies to maximise account margin, up by 12% in a span of one year.
- Cultivated strong relationships at all levels, facilitating expansion of organisation's footprint in client-managed projects/programmes under the Markets portfolio.
- Managed end-to-end programme of the Risk and Valuation project under the Markets portfolio, overseeing delivery, support transition, budgets, and contract negotiations across teams in the UK and India.
- Resolved customer and colleague escalations promptly, maintaining employee attrition below 4% for the programme.
- Identified new roles and coordinated onboarding processes, reducing revenue seepage.
- Lead/drove/participated in various business meetings and operating committees for new initiatives, strategy planning and prioritisation.
- Contributed in sales proposals, providing inputs related to organisation’s delivery model, engineering rigour, success stories etc.
- Arranged technical and domain trainings to ensure teams performed at optimum level.
Developer, Technical Lead, Project Manager
Tech Mahindra Ltd
Milton Keynes, Mumbai, Bengaluru
05.2005 - 10.2013
- Led the design, coding, and testing teams, consistently delivering projects within tight deadlines.
- Facilitated stakeholder meetings to gather requirements, set expectations, and report on project progress, fostering strong client relationships.
- Provided weekly project reports detailing milestones and updates to keep management informed and aligned.
- Developed and implemented software solutions for British Telecom (Billing and Rating) to enhance system functionality and improve user satisfaction.
- Participated in code reviews, upholding high standards of quality and promoting best practices among the development team.
- Mentored junior developers, sharing expertise and best practices to support team development and knowledge growth.
- Troubleshot and debugged software to identify and resolve discrepancies, ensuring system reliability.
Officer, IT
Nagarjuna Investors Services Ltd
Hyderabad
12.2003 - 05.2005
- Enhanced and implemented Demat software applications (Oracle D2K Forms & Reports), increasing operational efficiency and elevating user satisfaction.
- Deployed software updates and patches, minimising downtime and protecting systems against security vulnerabilities.
- Developed 80+ reports using Pro*C, instead of Oracle D2K Reports to reduce operational cost.
Contract Engineer
Hindustan Aeronautics Limited
Bengaluru
04.2003 - 11.2003
- Analysed large datasets from tests and experiments of helicopter rotor blades to identify trends and anomalies, facilitating for future research collaborations.
Education
Bachelor of Engineering - Electronics & Communication
Sir M. Visvesvaraya Institute of Technology
Bengaluru, India2002
Skills
- Project Management
- Process optimization
- Agile - Scrum, Kanban
- Jira, Confluence
- Software Development
- SQL, PL/SQL, Pro*C
- C
- Unix Scripting
- Oracle Forms, Reports
- Microsoft Office, Project, Visio
- Telecommunications expertise
- Transition Lead
- Transformation Lead
- Database Management
Associated UK Clients
- British Telecom
- VirginMedia O2
- Lloyds Banking Group
Languages
English
Advanced
C1
Kannada
Proficient
C2
Hindi
Intermediate
B1
Accomplishments
- Recognised by VMO2 management for successful launch of new phones from Apple, Samsung etc early to market on their Ecommerce & Retail stores, that generated higher revenue & profitability compared to their peers.
- Recognised by Business community for managing and delivering regular changes, such as offers, GWP, weekly price changes & critical offers for Black Friday, Christmas and Summer Sales that keeps VMO2 competitive in the market
- Certificate of Recognition from Global Delivery Head for running the LBG program efficiently and implementation of Agile methodologies in Risk and Valuation program, especially in MLC which led to successful releases.
- E-card from clients for successful migration of BTGS applications from virtual data centre to MI and for the contribution to resolve critical issues with BTGS Order management and Fulfillment systems.
- CSAT (Customer Satisfaction Score) - 5.0/5.0 for the first time from BT Germany IT Manager and Service Manager for successful transition of BTGS applications and ASM
- ‘Most Valuable Team Player’ for developing and successful launch of Geneva external plug-in for rating BT Retail CDRs.
- ‘Pat on the Back’ for developing complex Bulk Update Script and integrating with Geneva to update Geneva DB for all related entities/hierarchy based on user inputs
Timeline
Project Management, Principal Consultant
NTT Data UK Ltd
10.2021 - 11.2025
Project/Account Manager
Virtusa Ltd
10.2013 - 03.2020
Developer, Technical Lead, Project Manager
Tech Mahindra Ltd
05.2005 - 10.2013
Officer, IT
Nagarjuna Investors Services Ltd
12.2003 - 05.2005
Contract Engineer
Hindustan Aeronautics Limited
04.2003 - 11.2003
Bachelor of Engineering - Electronics & Communication
Sir M. Visvesvaraya Institute of Technology