Katie Atkinson

I assist with 200 recruitment files every August, completing comprehensive background checks, and file management, ensuring accurate and compliant employee records. I handle trainee inquiries, provide guidance, and manage secure filing systems in line with data protection regulations. I support employee relations, advising line managers on policies, and coordinate trainee relationships with NHS England, the Lead Employer Trust, and host NHS organisations.

I resolve customer complaints promptly, escalating larger operational concerns to management when necessary. I collaborate closely with kitchen teams to arrange alternative selections for guests with food allergies, ensuring their needs are met. I actively inquire about guest satisfaction, anticipate additional needs, and fulfil ad-hoc requests with enthusiasm. By proactively liaising with kitchen staff, I help create a cohesive team that consistently delivers exceptional service to customers, most recently successfully completing 300 covers on a busy Sunday shift.

I built strong relationships with regional sales teams to support their businesses and consistently enhanced client satisfaction by promptly addressing requests and resolving issues. I maintained long-term client relationships through ongoing support and guidance, assisted with accounts receivable, and motivated teams to deliver exceptional service, driving client retention and growth.

I collected, analysed, and submitted reports to support accurate forecasting and invoicing for the finance department. I provided ongoing support to employees and customers via phone and email, ensuring effective communication. I kept clients informed on updates, promotions, and project milestones through various channels and collaborated with white-label partners to drive customer acquisition. Additionally, I acted on managerial feedback to consistently meet performance goals.

I provided hands-on leadership, ensuring brand values and standards were upheld in interactions with customers and staff. I optimized team coverage during service periods, developed strategies to enhance performance, and conducted regular pre-shift and departmental meetings. I trained Front of House staff on policies, service techniques, and communication skills to ensure a positive guest experience. Additionally, I managed rotas, balanced registers, recorded discrepancies, and completed nightly bank deposits.