Summary
Overview
Work History
Education
Skills
Custom
Certification
Accomplishments
References
Timeline
Generic

KSHAMA DESAI MENEZES

Newbury,Berkshire

Summary

Accomplished professional with expertise in onboarding and new employee training, regulatory administration, and stakeholder management. Demonstrates strong critical thinking skills and excellent communication abilities. Proven track record in leadership training, program optimisation, and staff development plans. Adept at budget administration and workforce planning, focusing on enhancing employee relationships. Committed to driving organizational success through strategic program implementation and continuous improvement initiatives.

Overview

18
18
years of professional experience
8
8
years of post-secondary education
1
1
Certification

Work History

Keyholder Manager

Deichmann SE
04.2023 - 01.2025
  • Provide comprehensive administrative support to store management
  • Maintained daily records of sales and deposits, balancing cash register and reconciling discrepancies
  • Utilize associate experience to optimize workflow and productivity
  • Handled escalated customer service issues or concerns, driving pleasant shopping experiences for guests
  • Provided constructive feedback and coaching to team members to address performance concerns and encourage growth and development

Learning & Development Manager

Reliance Retail Limited
12.2016 - 08.2022
  • Professional and Leadership Development - Liaison with business stakeholders to drive and deliver learning programs aligning with business goals
  • Managerial Development Programs- Design and develop MDPs to enhance people management skills
  • Create and Deploy Talent Management Framework - Timely conduction of Assessment Centres, Success Planning and Hi-Pot management initiatives
  • DE&I - Anchoring Women Leadership Programs as part of the DE&I interventions undertaken by the organization
  • Learning Dashboard and Analytics including measuring effectiveness of training programs Special Projects - Micro learning, Women's leadership program, Great Place To Work, Surveys and Awards

Sr. Manager Training and Development

Pavers England Private Limited
07.2013 - 11.2015
  • Established Centre of Learning Excellence Academy for the organization
  • Developed 150+ store employees to maximize team performance
  • Provided executive-level support by developing presentations and reports related to company performance and future strategy

Business Development Executive

Spectrum Network's Solution PVT LTD
12.2012 - 06.2013
  • Sales Strategy for a region and Market the offering to the target audience
  • Provide an end-to-end solution to an enterprise through our expertise in the area of Training, Consultancy and IT Services, and IT Network and Security products
  • Analyzed the competitive landscape and identified new opportunities

Executive Regional Trainer for the West

Reebok India Pvt. Ltd.
06.2011 - 08.2012
  • Conducted three-day Rookie Camps for the newly joined store staff at the regional level
  • Identified the gaps and planned for training in coordination with the Retail & Sales team
  • Negotiated contracts with clients for desired training outcomes and expenses
  • Evaluated instruction methods to monitor program costs and maximize results

Restaurant General Manager (RGM) - KFC

KFC Malaysia Chain-MUMBAI CHICKEN PVT LTD.
09.2009 - 05.2011
  • Successfully managed business output of an average of 40 Lakhs/Month
  • Carried out Planning, BSC (Balance Scorecard), Training Team, P&L, and recruitment of Staff

Assistant Manager

Hardcastle Restaurant Pvt. Ltd.
05.2007 - 07.2009
  • Handled employee scheduling to ensure adequate, cost-efficient shift staffing
  • Responsible for Inventory management, Maintenance and repairs, Scheduling and People Management

Education

Associate Diploma - Organizational Learning & Development

CIPD -Level 5
United kingdom
10.2022 - 08.2024

BSC in Hotel & Hospitality Management - Hotel & Hospitality Management

IHM
India
04.2001 - 04.2007

Train the Trainer - Training and development

Yum International Private Limited
04.2001 - 2011

SSC - Secondary School Certificate

State board
India

Skills

  • Onboarding & New Employee Training
  • Regulatory Administration
  • Stakeholder Management
  • Employee Relationship
  • Critical thinking skills
  • Excellent communication skill
  • Leadership training
  • Program Optimization
  • Staff development plans
  • Budget Administration
  • Workforce Planning

Custom

  • Ioana Alexandru, Deichmann SE, 07312279325, Ioana.alexandru20@yahoo.com
  • Jeeva Balakrishnan, Reliance Retail Limited, 09940011500, jeeva.balakrsihnan@ril.com

Certification

CIPD - Level 5 certified

Accomplishments

    Awarded Young Emerging Leader in HR(2018) by the Retailers Association of India (RAI)

References

References available upon request.

Timeline

Keyholder Manager

Deichmann SE
04.2023 - 01.2025

Associate Diploma - Organizational Learning & Development

CIPD -Level 5
10.2022 - 08.2024

Learning & Development Manager

Reliance Retail Limited
12.2016 - 08.2022

Sr. Manager Training and Development

Pavers England Private Limited
07.2013 - 11.2015

Business Development Executive

Spectrum Network's Solution PVT LTD
12.2012 - 06.2013

Executive Regional Trainer for the West

Reebok India Pvt. Ltd.
06.2011 - 08.2012

Restaurant General Manager (RGM) - KFC

KFC Malaysia Chain-MUMBAI CHICKEN PVT LTD.
09.2009 - 05.2011

Assistant Manager

Hardcastle Restaurant Pvt. Ltd.
05.2007 - 07.2009

BSC in Hotel & Hospitality Management - Hotel & Hospitality Management

IHM
04.2001 - 04.2007

Train the Trainer - Training and development

Yum International Private Limited
04.2001 - 2011

SSC - Secondary School Certificate

State board

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