KSENIJA SOLNCEVA
Coventry,West Midlands
Summary
Experienced Bartender & Waitress with a demonstrated history of providing exceptional service at La Stalla in Balsall Common. Skilled in managing drink orders, serving food, and ensuring customer satisfaction. Proficient in preparing and presenting desserts with attention to detail, maintaining cleanliness, and handling billing processes accurately. Strong communication and customer service skills, adept at working under pressure in fast-paced environments. Knowledgeable in wine service, spirits, beer, espresso machine operation, and food safety principles. Committed to maintaining high personal grooming standards and a positive attitude while delivering excellent hospitality service.
Overview
2
2
years of professional experience
Work history
Bartender & Waitress
La Stalla Restaurant
Balsall Common, West Midlands
09.2023 - 01.2026
- Delivered high-quality table and bar service in a fast-paced restaurant
- Prepared and served alcoholic and non-alcoholic beverages, including wine, spirits, beer, and coffee
- Took food and drink orders while ensuring excellent customer satisfaction
- Managed billing and payments accurately (cash and card)
- Prepared and presented desserts with strong attention to detail
- Maintained cleanliness and organisation of bar and dining areas
- Handled customer issues professionally and calmly
Skills
- Customer service & communication
- Bar and table service
- Cash handling & payments
- Wine, spirits & beer knowledge
- Espresso machine operation
- Food safety awareness
- Working under pressure
- Time management & multitasking
- Attention to detail & cleanliness
- Professional appearance & positive attitude
Affiliations
- City & Guilds of London Institute, Coventry, COV Level 2, Functional Skills qualification in English, 2018 City & Guilds of London Institute, Coventry, COV Level 2, Functional Skills qualification in Mathematics, 2018 Baltijas Starptautiskā Akadēmija, Daugavpils, Latvia Diploma of Higher Education, Law Degree, 2002
Volunteering
04/2023 - 07/2023
British Heart Foundation, Coventry. Assisted with daily shop operations, sorted, prepared, and presented donated items for sale, supported stock organisation and customer service
Timeline
Bartender & Waitress
La Stalla Restaurant
09.2023 - 01.2026