Summary
Work history
Education
Skills
Accomplishments
Additional responsibilities
Thank you
Timeline
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KS SANJEEV

Bangalore ,INDIA

Summary

Fraud Investigator with 6 years of experience in financial crime investigation, risk management, and customer due diligence (CDD/EDD). Adept at detecting suspicious activity, ensuring compliance with AML/KYC regulations, and improving anti-fraud systems. Proven expertise in transaction monitoring, case investigation, and regulatory reporting. Skilled in data analysis, technical support, and client communication.

Work history

Senior Fraud Investigator ll

JP Morgan Chase
Bangalore
06 2021 - 07 2025
  • Followed transaction monitoring and account verification models to support data security and reduce vulnerabilities.
  • Followed up with customers to collect specific financial information and verify details for preparation of case closure..
  • Managed high volume of inbound calls, ensuring swift response times.
  • Enhanced customer satisfaction by promptly addressing and resolving complaints.
  • Documented all phone interactions for record keeping and quality control purposes.
  • Maintained professional demeanour during challenging customer interactions, maintaining calm under pressure.
  • Managed and escalated complaints effectively, resulting in positive customer outcomes.
  • Answered 80+ customer queries daily via inbound calls, emails and live chats.
  • Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
  • Assisted customers in making informed decisions by providing detailed product information.
  • Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.

Technical Support Representative

IBM
Bangalore , India
06 2019 - 05 2021
  • Technical Specialist (CRM)
  • Handling inbound and out bound customer with regards to the technical updates and queries via call and chats and enhancing the system via screen share and power shell with resolving tickets via Service now application.Basically handling customer experience with technical touch.
  • Tailored tech solutions according to specific client needs, ensuring high level of customer satisfaction.
  • Established security protocols to protect sensitive data from cyber threats.
  • Asked customer targeted diagnostic questions for speedy root cause analysis.
  • Assisted wider customer service teams to produce external user guides and internal support tools.
  • Took ownership of personal queue, seeing issues through to resolution or escalation as appropriate.

Education

Bachelor of Commerce - Specialisation in Accounts and Finance

St Joseph's College of commerce
06/2017 - 06/2019

Skills

  • Fast-paced environments
  • Analytical skills
  • Problem-solving skills
  • Issue identification
  • Information analysis
  • Solution provision
  • Management techniques
  • Meeting deadlines
  • Self-motivated
  • Personal responsibility
  • Fraud research and assessment
  • Fraud risk analysis

Accomplishments

  • Achieved recovery from 67% to 82% monthly.
  • Awarded as the best employee for multiple months.
  • Recognised for taking complete ownership of the assigned responsibilities.( Coach/SME)
  • Was awarded with CCB Employee of the Quater twice and once as a Team.
  • Anchored for various events
  • Rotract club member : Clean India project

Additional responsibilities

Was a DC coach for tge new hires which included a lot of learning and teching vice versa,it was challenging with few events abd the way to handel was somrthing i learned to use with ease as my managers insights were very helpful.

  • coaching
  • power point presentation
  • team bonding activites (fun friday)
  • refreshers on specific topics
  • Guiding and Mentoring: Helping individuals or teams identify goals, develop plans, and achieve their potential.
  • Providing Feedback: Offering constructive criticism and support to facilitate growth.
  • Createing a Supportive Environment(Healty atmosphere): Fostering trust and encourage self-discovery.
  • Focuses on Individual Needs: Tailoring coaching to address specific challenges and strengths.
  • Problem-Solving: Helping individuals identify and overcome obstacles, developing creative solutions.

Thank you

Regards,

Sanjeev Kumar

Timeline

Senior Fraud Investigator ll

JP Morgan Chase
06 2021 - 07 2025

Technical Support Representative

IBM
06 2019 - 05 2021

Bachelor of Commerce - Specialisation in Accounts and Finance

St Joseph's College of commerce
06/2017 - 06/2019
KS SANJEEV