Krystie Rice
Business Process Manager
Lindfield,West Sussex
Summary
Talented Business Process Manager experienced in management and organisational reviews over 16-year career. Results-driven professional leveraging problem-solving skills to overhaul, improve and refine business practices. Strategic thinker with advanced analysis skills. Confidently tackles large scale challenges, prioritising greater organisational efficiency. Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
19
19
years of professional experience
4
4
Professional Certifications
Certification
Prosci® Certified Change Practitioner
Scrum Alliance Certified Scrum Master
LCS 2b LEAN Practitioner
PRINCE2® Project Management Practitioner
Skills
- Process Improvement
- Change management
- Business consulting
- Strategic consultancy
- Data collection and analysis
- Stakeholder relationship management
- Project management and delivery
Accomplishments
- Nominated for several internal company awards and proud to have won the Simplify Radically award in 2023 for Scheduled Agreements project.
- Delivered over £647k of cost saving, and £900k one-off cost avoidance across 27 projects since 2021.
Work History
Business Process Manager
Roche Diagnostics Ltd
Burgess Hill, West Sussex
04.2020 - Current
- Identification and execution of opportunities for operational improvements, cost optimisation, and revenue generation through end-to-end process reviews
- Delivered over £647k of cost saving, and £900k one-off cost avoidance across 27 projects since 2021.
- Coaching and training, helping to establish a culture of continuous improvement across the organisation through coaching and training of business teams on methodologies and toolset; Lean, Six Sigma, Kaizen, and Customer Journey Mapping.
- Nominated for several internal company awards and proud to have won the Simplify Radically award in 2023 for Scheduled Agreements project.
- Improvement Objects: Drive specific process improvement initiatives, with an initial focus on how we transform our customer journeys.
- Identify opportunities: identify, develop, and execute process improvement principles and LEAN/Six Sigma methodologies
- End-2-end Journey/ Process Mapping - drive process improvement projects and facilitated cross functional process improvement project teams ensuring deadlines and objectives are met
- Benefit baselining, mapping and identification
- Provide direction and best practices for creating project materials including requirements, change management, and business process design
- Adoption of process - ensuring projects are adopted, where they are not working on further refining and improving
- Settling and monitoring KPIs - Create KPI dashboards enabling process performance monitoring
- Collaborate with business customers to monitor process performance as improvements are implemented ensuring return on investment is realized.
- Trained 17 colleagues through LEAN LCS 1b/1c practitioner qualification, and LEAN awareness training to over 300 colleagues across the UK and Ireland affiliate.
Continuous Improvement Manager
Roche Diagnostics Ltd
Burgess Hill, West Sussex
10.2019 - 03.2020
- The main point of contact for matters relating to CLM systems performance and development
- Ensure CLM processes support contract integrity, are thoroughly communicated, are well understood and continuously improved where possible
- Maintain and develop monitoring tools and reports that allow the CLM function to identify and correct discrepancies in data quality held in CLM systems
- Work closely with CLM management team to prioritise activities where the CIM adds value and has impact
- Took a leading role in driving CLM service excellence through fulfilment of KPIs, SLAs and continuous improvement
Contract Lifecycle Manager and BP Owner (O2C)
Roche Diagnostics Ltd
Burgess Hill, West Sussex
08.2015 - 02.2018
- Implemented new team of specialists into organisation focused on first level system support alongside business process optimisation.
- Manage controlled start up activities following each business release to company SAP system.
- Order to Cash & Contract Lifecycle process ownership, optimization and governance.
- SAP Sales & Distribution module development, testing and reporting
- To ensure that systems and tools can meet the business requirements and drive on-going improvements to the systems and used within the Order to Cash and Contract Lifecycle processes.
- To lead a team to ensure the seamless management of the processes incorporated in contract lifecycle management.
- Upskilled staff through targeted training opportunities, enhancing team capabilities.
Customer Service Framework Manager
Roche Diagnostics Ltd
Burgess Hill, West Sussex
01.2012 - 07.2015
- Led UK SD stream of global project for upgrade to company’s SAP system
- Led UK SD stream of global project for implementation of new SAP system for new Diabetes Care legal entity.
- Improved critical monitoring activities of SAP, including development of business reports from Business Warehouse SAP system
- UK Representative at EMEA Sales and Distribution (SD) SAP Central Management Team meetings.
- Coordinated SD test plan for global system upgrade, as well as regular business release activities.
- Part of key team responsible for successful go-live within UK of global upgrade and implementation, including planning and roll out of affiliate wide controlled start up plan.
- Developed change management plan, included training roll out for areas impacted.
- Responsible for raising, testing, managing incidents and change requests.
- Implemented local workflow solution to track any system issue
- Nominated for Finance Team Player of the year 2012
Lead Business Management Coordinator
Roche Diagnostics Ltd
Burgess Hill, West Sussex
02.2008 - 12.2011
- Main contact for national sales force.
- Responsible for managing effective relationships with four business areas.
- Promoted to Team Leader role within 18 months, with two direct reports.
- Developed Deal Evaluation Tools and utilised system tools which increased efficiency of the Business Management team and other business areas.
- Involved in the successful integration of 3 businesses into existing company processes.
- Involved in development and testing of world wide pilot project for improvement to company’s SAP system.
- Managed several Managed Laboratory Contracts and their respective KPI reports.
- Nominated as Support Person of the Year 2009 and 2010 for Molecular Diagnostics and Tissue Diagnostics, awarded Support Person of the Year 2009 for Tissue Diagnostics.
- Nominated for Finance Team Player of the Year award 2010.
- Successfully awarded internal company-wide award for displaying a willingness to develop oneself and living the company values.
Government Business Account Manager
Computacenter
London, London
06.2007 - 01.2008
- Account Management, including maintaining Account Base, within a call centre environment.
- Ensuring that customer management system was up to date and relevant.
- Learning and using required systems to build quotes, gain pricing and to place orders.
- Building marketing strategies to help win business.
Global Software Sales Support
IBM UK Ltd
London, London
06.2005 - 08.2006
- Trained new graduates on product features and benefits boosting their confidence levels.
- Prepared detailed reports on buying trends, market demand and competition activity.
- Analysed software, worked with an EMEA based team to resolve issues and to implement changes.
- Responsible for development of new information systems and preparation of training packages for colleagues.
- Extracting and analysing key information from Sale Forecast reports from global affiliates.
- Manage revenue targets reports, which included extracting data from sales forecasts.
Education
Bachelor of Science - Business Information Systems Management
Bournemouth University
Poole 09.2002 - 06.2007
A-Levels - Information Technology
Sussex Downs College
Lewes, East Sussex 09.2000 - 07.2002
A-Levels - Science
Sussex Downs College
Lewes, East Sussex 09.2000 - 07.2002
A-Levels - Business Studies
Sussex Downs College
Lewes, East Sussex 09.2000 - 07.2002
GCSEs - English (Literature & Language)
Downlands Community School
Hassocks 09.1997 - 07.2000
GCSEs - Mathematics
Downlands Community School
Hassocks 09.1997 - 07.2000
GCSEs - Science (Double Award)
Downlands Community School
Hassocks 09.1997 - 07.2000
GCSEs - Information Technology
Downlands Community School
Hassocks 09.1997 - 07.2000
GCSEs - Textiles
Downlands Community School
Hassocks 09.1997 - 07.2000
GCSEs - Statistics
Downlands Community School
Hassocks 09.1997 - 07.2000
GCSEs - German
Downlands Community School
Hassocks 09.1997 - 07.2000
GCSEs - History
Downlands Community School
Hassocks 09.1997 - 07.2000
Languages
English
Native
Affiliations
- Gardening
- Reading
- Cooking and Baking
References
References available upon request.
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