Krystal Kershaw
Salford,Greater Manchester
Summary
Dedicated customer service professional with expertise in fare dispute management and security protocol enforcement. Demonstrates tactfulness and diplomacy in handling customer interactions, ensuring a positive experience through effective complaint handling and passenger assistance. Committed to maintaining a professional demeanour while enhancing customer relations, with a focus on time management efficiency and a positive attitude.
Friendly and driven individual with strong communication and problem-solving skills, coupled with ability to adapt to new challenges quickly. Adept in customer interactions and conflict resolution. Ready to enhance customer satisfaction and contribute to team success.
Overview
2
2
years of post-secondary education
14
14
years of professional experience
Work history
Customer service representative CSR
Keolis Amey Metro Link
Greater Manchester
2025.06 - Current
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Developed strong relationships with customers fostering brand loyalty and repeat business.
- Enhanced communication channels through regular updates on company policies and promotions.
- Improve travel experience by guiding riders and verifying tickets across network.
- Contributed towards achieving TFGM targets while ensuring adherence to service standards.
- Manage crowd flow during concerts and football events using controlled public interaction.
- Participated in regular training to maintain up-to-date knowledge on company products and policies.
- Ensured smooth running of operations with timely preparation of reports.
Health care assistant
Prime time recruitment
Liverpool
2013.01 - 2014.01
- Assisted in patient care, fostering comfort and well-being for patients.
- Assisted elderly residents with daily tasks such as eating, bathing and dressing up for an enhanced quality of life while living in care homes.
- Provided emotional support to patients and their families during difficult times.
- Managed challenging behaviour of dementia-affected individuals with compassion, ensuring safety and dignity.
- Collaborated with nurses to provide comprehensive patient care, ensuring a smooth recovery path.
- Administered medication under supervision and updated health records to enhance patient care.
- Charted daily observations, mobility activity and eating percentages to aid continued client assessment.
- Delivered high-quality patient service by maintaining cleanliness in wards.
Education
Edexcel Level 3 BTEC National Diploma - Health Stuides
Hopwood Hall College
Rochdale 2006.09 - 2008.07
Skills
- Customer Service
- Complaint resolution
- Customer relations
- Passenger assistance
- Conflict resolution
- Tactfulness and diplomacy
- Positive attitude
- Time efficiency
- Professional demeanour
- Client engagement
- Fare management
- Security enforcement
Affiliations
- Mix media Art
- Fitness, running
Timeline
Customer service representative CSR
Keolis Amey Metro Link
2025.06 - Current
Health care assistant
Prime time recruitment
2013.01 - 2014.01
Edexcel Level 3 BTEC National Diploma - Health Stuides
Hopwood Hall College
2006.09 - 2008.07