Krystal Davidson

I provide emotional and physical support for my service users and their families. I work with vulnerable people and provide around the clock care for people who are reliant on my support by assisting with tasks such as mobility, eating and drinking and personal care. Some of the tasks I complete at work are:

· Paperwork

· Ensuring all areas are clean and tidy

· Handling money

· Helping with meal preparation

· Food shopping for my service users

· Provide Emotional support to my service users and their families as and when required

· Understanding communication needs and adapting my communication to each individual e.g. tones, body language and sign language

· I follow important safety rules, procedures and protocols

· Complete risk assessments before completing tasks

· I work on my own or as part of a team on a day to day basis

· Ensuring all tasks are completed by the end of my shift

· Washed and rinsed glasses, plates and utensils to maintain hygiene standards.

· Cleared tables, wiped countertops and disposed trash to maintain sanitation standards.

· Arranged glasses and plates to maintain organisation and attractive displays.

· Conducted regular counts of bar stock, promptly ordering low-stocked supplies.

· Conducted ID checks in line with Challenge 25 rules and regulations.

· Confirmed ages of customers to identify eligibility and discontinued service to intoxicated guests.

· Greeted and seated guests to establish prompt, high quality service.

· Received orders from wait staff and delivered beverages to guests.

· Kept detailed inventories of supplies, ensuring bar areas were strategically stocked to maintain efficient workflow.

· Optimised customer experience, serving each guest with sincere, positive and enthusiastic attitude.

· Upheld high standard of cleanliness in all work areas to comply with health and safety regulations.

· Maintained brand image by keeping neat personal appearance.

· Listened to customer complaints and suggestions resolved complaints.