Kruti Gajera
Summary
A dedicated professional with expertise in digital marketing basics and client acquisition strategies, known for exceptional customer service and multitasking efficiency. Demonstrates strong product knowledge and excels in relationship building, ensuring high levels of customer satisfaction. Committed to leveraging skills in patience with customers to drive business growth and enhance client experiences.
Personable Receptionist successful in leading front desk public relations. Organized and efficient while providing exceptional service to clients.
Overview
1
1
year of professional experience
Work history
General sales assistant
Matalan
Colindale, london
10.2024 - 01.2025
- Managed queue lines efficiently during peak hours, reducing waiting time for customers.
- Handled cash register operations, ensuring accurate transactions.
- Assisted in stock inventory management for an efficient store operation.
- Assisted in the preparation of sales reports to evaluate performance metrics.
- Engaged in active listening whilst dealing with customers' queries or concerns.
Guest experience expert
Marriott Hotels
Maida vale, london
05.2024 - 09.2024
- Augmented customer loyalty with targeted engagement strategies.
- Managed front desk operations, enhanced overall hotel efficiency.
- Delivered exceptional hospitality service by promptly addressing and resolving guest concerns.
- Collaborated with housekeeping to maintain high standards of cleanliness in rooms and public areas; increased customer satisfaction scores.
- Ensured seamless check-in process for superior guest satisfaction.
- Checked guests in, ensured a comfortable stay.
Receptionist
Maitres hotel
Kilburn, london
10.2023 - 02.2024
- Maintained an organized reception area for a professional business environment.
- Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
- Assisted with administrative tasks, improving overall functionality of the office.
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Utilized multi-line telephone system to manage incoming calls effectively.
Education
business and management - Business
University of South Wales
Pontypridd 09.2023 -
Skills
- Digital marketing basics
- Client acquisition strategies
- Customer service
- Multitasking efficiency
- Product knowledge
- Relationship building
- Multi-Tasking efficiency
- Patience with customers
Timeline
General sales assistant
Matalan
10.2024 - 01.2025
Guest experience expert
Marriott Hotels
05.2024 - 09.2024
Receptionist
Maitres hotel
10.2023 - 02.2024
business and management - Business
University of South Wales
09.2023 -
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