Summary
Overview
Work history
Education
Skills
Timeline
Generic

Krupa Chitalia

London

Summary

Dynamic and strategic visionary with a proven track record as a master communicator and talent architect. Demonstrates exceptional leadership as an inspiring leader and persuasive advocate, adept at making data-driven decisions. Possesses thorough knowledge of KYC regulations and excels in documentation, while being financially savvy and a global citizen. Career goals include leveraging skills as a bridge builder to drive organisational success.

Overview

12
12
years of professional experience
4
4
years of post-secondary education

Work history

KYC Analyst

Quantum Services Management
London, UK
04.2025 - 09.2025
  • Skilled in performing CDD and EDD in line with UK regulatory standards (FCA, JMLSG) and global frameworks (AML, FATCA, OFAC, PEPs/Sanctions screening).
  • Adept at identifying beneficial ownership structures, escalating high-risk indicators, and liaising with compliance and front-office teams to ensure efficient onboarding and ongoing client monitoring.
  • Proven track record of managing documentation, improving KYC processes, and supporting audit-readiness in fast-paced financial environments.
  • Performing end-to-end KYC reviews for onboarding and periodic reviews of corporate, institutional, and individual clients in compliance with UK, US and global AML regulations.
  • Conducting due diligence on complex entity types, including SPVs, trusts, and layered ownership structures.
  • Escalating red flags such as adverse media, high-risk jurisdictions, or unclear source of wealth for compliance review.
  • Screen clients against PEP and sanctions lists and perform gap analysis on required documentation.
  • Work closely with front office, compliance, and legal to ensure smooth onboarding and timely resolution of KYC issues.
  • To Support internal and external audits by ensuring accurate and up-to-date KYC records.
  • Reviewed customer documents meticulously to ensure regulatory compliance.
  • Handled escalated cases professionally, resolving issues efficiently without compromising compliance standards.
  • Worked diligently towards meeting project deadlines whilst maintaining high quality work output.
  • Implemented new screening tools for enhanced detection of potential fraud activities.
  • Performed due diligence on customer documentation and information.
  • Conducted end-to-end review of KYC records.
  • Conducted screening of clients to identify sanction, PEP and adverse media risks.
  • Reviewed new customer accounts and verified customer identities.
  • Delivered end-to-end KYC onboarding lifecycle service for new customers.

Client Onboarding & Treasury Implementation Advisor

Bank of America
Chester, UK
05.2023 - 08.2024
  • Client Onboarding & Account Openings: Successfully manage the seamless onboarding of new clients and additional account openings, ensuring all procedures are followed accurately and efficiently.
  • Compliance Expert: Ensure strict adherence to all regulatory and operational requirements, maintaining up-to-date knowledge of industry regulations and internal policies.
  • Solution Provider: Deliver timely and accurate solutions to client inquiries, utilizing in-depth system knowledge and problem-solving skills to meet client needs.
  • Project Co-ordination- Experienced in supporting the management of multiple implementation with complex treasury and technology projects.
  • Central Contact: Act as the primary point of contact for clients, maintaining consistent communication through phone calls, virtual meetings, and in-person meetings to address their needs and concerns.
  • Escalation Champion: Proactively escalate critical client issues to mitigate disruptions and ensure the continued smooth operation of client accounts.
  • Payment Methods Expertise: Possess comprehensive knowledge of diverse payment methods, including SWIFT, Bacs, Chaps, Liquidity Sweeps, and SEPA, assisting clients with the implementation and management of these systems for optimal account performance.
  • Client Confidence: Empower clients to navigate the complex financial landscape with confidence by providing clear, actionable guidance and support.
  • KYC & Credit Checks: Collect and review KYC documents, conduct thorough credit checks, and assess client background history to ensure compliance with regulatory requirements.
  • Cross-Department Collaboration: Collaborate closely with Compliance, Sales, and other internal teams to resolve issues and ensure smooth, efficient client experiences.

Back Office Executive - (Treasury Operation)

Yes Bank
Mumbai, INDIA
06.2019 - 12.2020
  • Merchant Desk Efficiency: Oversee efficient processing of merchant desk activities, focusing on forward contract processing using the Murex system for FX derivatives.
  • Deal Management: Confirm deals, address trade booking queries with the Sales Hub, and execute confirmations.
  • Compliance Champion: Ensure adherence to eligibility requirements for all processed deals.
  • Settlement Specialist: Manage client settlements through RTGS or NEFT and handle loans/deposits for overdue treasury settlements.
  • Reporting Ace: Generate regular reports (monthly, quarterly, fortnightly) with updates on merchant desk activities.
  • Client Communication Expert: Handle customer queries regarding merchant desk activities via phone and email.
  • Underlying Desk Processing: Validate documents for booked forward contracts, ensuring accuracy and completeness.
  • Client Liaison: Actively follow up with clients to obtain necessary documents, address queries, and evaluate past performance certificates for forward contract booking limits.
  • RBI Reporting: Compile monthly past performance reports for submission to the Reserve Bank of India (RBI).
  • Exception Management: Generate and share daily merchant exception reports, pursuing clients for confirmation and pending declaration certificates.
  • Handle inward and outward clearing processes.
  • Confirmation Management: Re-issue confirmation copies and verify confirmation copy signatures.
  • Regulatory Adherence: Contribute to maintaining regulatory compliance.
  • MIS Reporting: Assist with Management Information System (MIS) reporting.
  • Processing export trade transactions and maintain filing and archiving.
  • Audit Support: Participate in concurrent/statutory/RBI auditing processes.
  • Cash and Stock Reconciliation.
  • Managed communication channels between various departments for smooth flow of information.

Accountant

JR Shah & Associates
Mumbai, INDIA
06.2016 - 12.2017
  • Tally Specialist: Utilize Tally ERP to validate and reconcile invoices, sales orders, and purchase orders, ensuring accuracy in all financial records.
  • Accounts Receivable: Actively monitor outstanding client payments; follow up via phone and email to reduce aged receivables and improve cash flow.
  • Customer Communication: Address client inquiries regarding account statements, payments, and discrepancies with professionalism and efficiency.
  • Payment Management: Process and manage payments across multiple banks, ensuring timely disbursements and accurate record-keeping.
  • Audit Support: Assist in preparing financial documentation for internal and external audits, contributing to accurate and compliant audit results.
  • Generated accurate financial reports using advanced software tools.
  • Handled complex account reconciliations; ensured consistency in records.
  • Efficiently managed payroll processing tasks, avoiding errors.
  • Prepared monthly and yearly balance sheets, ensuring accuracy.
  • Ensured timely invoice payments with diligent follow-ups.
  • Generated invoices based on established accounts receivable schedules and terms.
  • Organised and carried out month-end, quarterly and year-end processes.

Accountant

Darpan Electricals
06.2013 - 03.2016
  • Tally Pro: Expertly use Tally ERP to create and manage invoices, sales orders, purchase orders, and shipment bills, ensuring precise and timely entry of data into the system.
  • KYC Compliance: Validate and verify client KYC (Know Your Customer) documents, ensuring adherence to legal and regulatory standards before account activation and transactions.
  • Payment Processing: Oversee payment processing across multiple banking institutions, ensuring accuracy, timely payments, and proper record maintenance for all financial transactions.
  • Customer Communication: Assist clients with payment inquiries, order statuses, and account discrepancies via phone and email, ensuring effective and responsive customer service.
  • Financial Reporting: Prepare routine financial reports on payment status, outstanding invoices, and KYC compliance for internal review and auditing processes.

Education

BBA - Finance

S.P. UNIVERSITY
India
06.2011 - 07.2013

MBA - Finance

University of West England
Bristol
01.2021 - 12.2022

Skills

  • Master communicator
  • Talent architect
  • Strategic visionary
  • Inspiring leader
  • Persuasive advocate
  • Data-driven decision-maker
  • Bridge builder
  • Decisive leader
  • Financially savvy
  • Global citizen
  • KYC regulations knowledge
  • Thoroughness in documentation

Timeline

KYC Analyst

Quantum Services Management
04.2025 - 09.2025

Client Onboarding & Treasury Implementation Advisor

Bank of America
05.2023 - 08.2024

MBA - Finance

University of West England
01.2021 - 12.2022

Back Office Executive - (Treasury Operation)

Yes Bank
06.2019 - 12.2020

Accountant

JR Shah & Associates
06.2016 - 12.2017

Accountant

Darpan Electricals
06.2013 - 03.2016

BBA - Finance

S.P. UNIVERSITY
06.2011 - 07.2013

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Krupa Chitalia