Karla Robinson Stewart

Tasks:

• Responsible for reviewing, enhancing and publishing of adverts
• Preparing conditional offers and legal contracts of employment
• Liaising with candidates and managers to ensure safe and fair recruitment processes
• Undertaking pre-employment checks including ID verification, DBS checks, Occupational Health checks, relevant qualifications, appropriate references
• Facilitating Stakeholder/Assessment Centre sessions at senior and Group Chief level
• Promoting and attending Recruitment fairs and events - advocating for all roles and NHS trusts
• Providing interview support for Newly Qualified Nurse and HCSW roles
• Completing sponsorship visas for oversees candidates
• Providing process improvement ideas and process mapping charts
• Triaging incoming phone calls and email queries
• Building close relationships with managers, colleagues, external contacts and candidates in order to deliver a gold standard service
• Mentoring and coaching new and existing members of staff
• Providing process improvements and supporting collaborative working practices
• Currently undertaking CIPD Level 3 HR (started July 2024) - 3 summative assignments passed to date

Skills:

• Resolved complex queries, ensuring customer satisfaction.
• Updated internal databases regularly for accurate record-keeping.
• Assisted colleagues in day-to-day duties, enhancing team performance.
• Adapted quickly to changing environments whilst maintaining high work standards.
• Streamlined communication lines between departments for better workflow management.
• Managed multiple tasks to meet strict deadlines.
• Demonstrated expert knowledge in company software to assist end-users effectively.
• Ensured secure data handling, following GDPR regulations.

• Operating the Switchboard
• Answering external and internal calls promptly and professionally for 3 sites
• Redirecting calls as appropriate
• Complying with current policies and procedures
• Undertaking testing and operating of the emergency bleep system
• Receiving and acting on emergency calls
• Being first point of contact for staff on duty requiring on call out of hours staff
• Maintaining diary entries
• Arranging and logging taxi bookings
• Monitoring emergency gas alarm system and intruder alarm system
• Issuing and receiving keys
• Ensuring safe keeping of keys at all times

• Supporting Highways, Countryside, Streetworks team, Minor Works & Traffic, Surfacing & Patching and the Cyclical teams
• Reviewing and assigning customer reports for road defects, highway obstructions, overhanging vegetation and unsafe footways
• Raising Purchase Orders for drainage works, stationery and ICT
• Preparing letters for Highway offences
• Processing incoming email queries and customer complaints
• Background checking and progressing Insurance claims to Officers and the Legal team
• Organise, minute, distribute and maintain records for the quarterly North and South Kesteven drainage board meeting
• Creating New Employee Welcome Booklets, new starter/PPE/IT requirement forms
• Sole responsibility for training schedule and recording staff qualifications to ensure training
• During this role I was redeployed to the County Emergency Centre to assist with the Covid 19 Lincolnshire Resilience Forum response - I was responsible for accurately minute-taking in high level meetings at Strategic (gold command) and Tactical (silver command) groups, and supporting the Community Volunteer Cell to navigate and organise community response