Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Software Skills
Timeline
Krity Jaiswal

Krity Jaiswal

Bournemouth,Dorset

Summary

Experienced Guest Experience Advisor with over a year in the hospitality industry, specializing in premium & luxury hotel. Proven track record of enhancing guest satisfaction, streamlining operations, and providing exceptional customer service. Adept at managing high-profile clients and resolving issues promptly and efficiently.

Overview

3
3
years of professional experience

Work History

Guest experience associate

Bournemouth Highcliff Marriott
Bournemouth, Dorset
06.2023 - Current
  • Serve as the primary point of contact for guests, addressing inquiries directly or via phone or email and resolving issues to ensure exceptional guest experiences.
  • Implemented new processes and procedures to enhance the quality and efficiency of customer service.
  • Train and mentor junior staff on luxury service standards and guest interaction protocols.
  • Collaborate with various departments (housekeeping, F&B, marketing and maintenance) to fulfill guest requests and enhance service delivery and promote hotel services.
  • Implement guest feedback systems to track and analyze satisfaction levels, identifying areas for improvement.
  • Develop and execute personalized guest experiences, including special events, celebrations, and VIP services.
  • Collaborated with the marketing team to promote hotel services and special offers.

Graphic designer

SQUATS Fitness Pvt. Ltd.
Pune
09.2018 - 06.2019
  • Design collaterals, hoardings, flyers, posters, banners, standees, etc.
  • Create visual concepts by using illustrator & photoshop.
  • Edit basic videos for social media promotions.
  • Designed website layouts, templates and unique branded looks.
  • Designed creative digital displays used in online advertising.
  • Applied creative expertise to present marketing concepts.
  • Created digital image files for use in digital and traditional printing methods.
  • Employed design fundamentals when selecting typography,
    composition, layout and colour in design work.

Junior Graphic Designer

TRUSTFORT Events & Promos Pvt. Ltd,
Pune
12.2017 - 09.2018
  • Design creatives for promotions of events.
  • Design web-banners, develop fabric prints, design packaging &
    invites for clients.
  • Make videos for regional news channel.
  • Created digital image files for use in digital and traditional printing.
  • Put together videos for social media & advertising.
  • Developed print materials such as brochures, banners and signs.
  • Employed design fundamentals when selecting typography,com-
    position, layout and colour in design work.
  • Developed creative design for print materials, banners and signs.
  • Designed creative digital displays used in online advertising for
    local businesses

Education

Bachelor of Arts - Textile Design

School Of Fashion Technology, India

Skills

Guest Relations Management

Conflict Resolution

Service Excellence

Team Leadership

Communication Skills

Problem-Solving

Multitasking and Time Management

Administrative skills

Upselling

Languages

English
Fluent
Hindi
Native

Accomplishments

  • Received "employee of the month" on several occasions
  • Co-lead of "Mission Zero Committee" to achieve zero food waste
  • Consistently ranked in the top 3 for enrolling and upselling guests
  • Received "best textile designer" award in the graduation ceremony

Software Skills

  • Adobe Suite
  • Opera
  • Omni
  • MS Office
  • Coral Draw

Timeline

Guest experience associate - Bournemouth Highcliff Marriott
06.2023 - Current
Graphic designer - SQUATS Fitness Pvt. Ltd.
09.2018 - 06.2019
Junior Graphic Designer - TRUSTFORT Events & Promos Pvt. Ltd,
12.2017 - 09.2018
School Of Fashion Technology - Bachelor of Arts, Textile Design

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Krity Jaiswal