KRITIKA RAMTEL
London,Newham
Summary
Multi-talented team member able to take on any required task and adapt to changing conditions with resourceful and hardworking mindset. Dedicated to business success and ready to learn more about the developing world and advance professionally.
Overview
3
3
years of professional experience
Work history
Barista
Euro Coffee
Upton Park, Newham
01.2024 - Current
- Studied and re designed processes to improve quality of coffee and cafe products.
- Warmly greeted and served customers, promptly processing payments to minimise wait times.
- Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
- Performed all opening and closing duties fully and accurately to maintain cleanliness of café equipment.
Bar staff member
Nectar By Carpediem
Nepal , Kathmandu
03.2022 - 11.2023
- Served large numbers of customers in hurried service settings while providing outstanding customer care.
- Welcomed guests with friendly conversation and fun atmosphere.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Completed end of day cleanup to reset bar for next day.
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
- Collected cash payments, processing and providing correct change and receipts using Point Of Sale.
Education
Bachelor of Arts - Hospitality Management
University of East London
London 01.2024 -
Skills
Confident communicator
Time management
Flexibility
Customer service
Team work
Reliability
Basic technical skills
Leadership
Strategic thinking
Problem solving
Timeline
Barista
Euro Coffee
01.2024 - Current
Bachelor of Arts - Hospitality Management
University of East London
01.2024 -
Bar staff member
Nectar By Carpediem
03.2022 - 11.2023