Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
Work History
Unit Manager, Deputy Manager, General Manager
Barchester Healthcare
Cheverton Lodge, Archway
06.2016 - Current
Led a team of 15 nursing staff through a series of changes, including a significant skill mix review, clinical governance implementation, and an online support planning system
Supported recruitment activities, including hiring and conducting appraisals
Developed team communications and information for meetings
Promoted a safe working environment by implementing regulatory standards, policies and guidelines
Prepared a range of written communications, documents and reports
Enhanced working relationships by participating in team-building activities
Diffused challenging situations using conflict management techniques
Maintained clean, safe working environments to eliminate accident risks
Actively listened to customers to fully understand requests and address concerns.
Evaluated employee performance regularly for professional growth opportunities, accountability measures, and feedback-driven improvement strategies.
Ensured compliance with regulations and standards through regular audits, staff education, and policy updates.
Managed budgetary constraints through careful resource allocation, cost control measures, and fiscal responsibility practices.
Developed strong working relationships with physicians, nurses, therapists, and ancillary staff for cohesive unit functioning.
Handled complaints from residents and families and immediately took steps for quick resolution and to prevent reoccurrence.
Streamlined daily operations for increased productivity by delegating tasks and supervising nursing staff.
Coordinated nursing with other services to promote continuity of total regimen of care.
Participated actively in committee meetings to contribute insights from a Unit Manager perspective, influencing hospital-wide decisions and policies.
Reduced medication errors by diligently overseeing the administration of medications to residents.
Coordinated cross-functional teams to address complex project challenges, ensuring timely completion.
Unit Manager
Care UK
Forrester Court, Westminster
06.2014 - 06.2016
Carried out diligent risk assessments, reacting proactively to issues for swift resolution
Led by example in delivering exceptional nursing care, maintaining resident dignity through kind, compassionate support
Offered residents increased independence, building emotional wellbeing and enhancing positive care unit environments.
Evaluated employee performance regularly for professional growth opportunities, accountability measures, and feedback-driven improvement strategies.
Ensured compliance with regulations and standards through regular audits, staff education, and policy updates.
Resolved conflicts among team members quickly to maintain a positive working environment conducive for continued excellence in patient care.
Mentored new hires during orientation periods for seamless integration into the team while maintaining high-quality patient care standards.
Developed strong working relationships with physicians, nurses, therapists, and ancillary staff for cohesive unit functioning.
Maintained adequate stock of medications, supplies and equipment to meet patient needs.
Met with nursing staff and support personnel to plan services, programs and activities.
Optimized staffing levels by monitoring unit needs and making data-driven adjustments to scheduling as necessary.
Improved patient satisfaction with timely and accurate communication between patients, families, and medical professionals.
Staff Nurse
HC One
Camberwell Green
06.2013 - 06.2014
Modified and adapted care plans to achieve recovery goals
Identified opportunities for professional development and encouraged nurses to pursue certifications
Assessed overall resident's health, identified treatment needs and goals and connected them with ideal practitioners and treatments.
Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
Demonstrated excellent time management skills while juggling multiple priorities in a fast-paced environment.
Acted as a patient advocate, ensuring their needs were met and their rights protected throughout their healthcare journey.
Managed complex wound care, utilizing advanced techniques to promote healing and prevent infection.
Exhibited strong critical thinking skills when assessing complex medical situations and determining appropriate interventions.
Staff Nurse
Agudas Israel Housing
London
06.2011 - 06.2013
Maintained first-class elderly care with a proven track record of building relationships
Produced detailed care plans for residents and maintained up-to-date information
Assessed and recorded vital signs, measuring residents' temperatures, weight, respirations, pulse and blood pressure.
Performed various nursing interventions such as wound dressing, vital sign monitoring, and specimen collection.
Administered medications via oral, IV, and intramuscular injections and monitored responses.
Assessed physical, psychological, physiologic, and cognitive status of patients.
Monitored patients' conditions and reported changes in physical presentation, appearance, and behavior to discuss treatment with physicians.
Education
Btech- Management in Nursing And Social Care Level 5
General Nursing Course -
University of Nyiregyhaza
01.1998
Skills
Documentation Review
Operations Management
Staff Development
Occupancy planning
Budget Planning
Team Motivation
Workforce Planning
Represented Barchester Healthcare on the Student Nursing Times Award in 2022
Infection Control
Expense Management
Nurse scheduling
Behavioral Management
Timeline
Unit Manager, Deputy Manager, General Manager
Barchester Healthcare
06.2016 - Current
Unit Manager
Care UK
06.2014 - 06.2016
Staff Nurse
HC One
06.2013 - 06.2014
Staff Nurse
Agudas Israel Housing
06.2011 - 06.2013
Btech- Management in Nursing And Social Care Level 5