Krisztina Sutton
Summary
Energetic senior HR Partner committed to driving organisational change through strategic initiatives. Led multiple high-impact projects, resulting in increased profitability and efficiency. Demonstrates strong leadership and communication skills, coupled with proven ability to drive improvements. Known for value-added delivery with purpose and impact, driving employee engagement and fostering lasting relationships. Excel in creating innovative solutions that streamline operations and enhance team performance. Enthusiastic promoter of diversity, equity and inclusion, passionate about building awareness and educate.
Overview
17
17
years of professional experience
Work History
Senior People Partner, Group Functions
Centrica plc
United Kingdom
01.2023 - Current
- Helped establish and then transform new Chief Customer Office organisation, impacting c. 550 colleagues
- Stood up new Group Data Analytics Office, spearheading recruitment process for 25+ new colleagues and redeploying internal capability
- Delivered new functional capability framework and tool for 600+ IT colleagues including interactive career pathways with links to associated development opportunities
- Devised and delivered plan to improve overall engagement in the Treasury function following large-scale change, resulting in moving the dial from 7.3 to 8.1 in 6 months
- Delivered multiple change initiatives, resulting in improved leadership capability, organisational effectiveness and increased colleague engagement
HR Operations Manager
Centrica plc
01.2020 - 01.2023
- Managed reset and delivery of group's HR Shared Service Transformation programme, changing HR service model with 2022/23 saving of £2.8m with a further £3.5m over the next 3 years and drove change through business via coordinated communication strategy, while navigating other major business changes
- Owned HR Operations’ system infrastructure, change impact assessment and planning process, coordinated improvement of MI generation and acted as Risk Manager
- Established Mental Health & DE&I Awareness Plan and delivered activities to 100+ colleagues
Payroll Project Manager
Centrica plc
01.2019 - 05.2020
- Played key role in delivering payroll transformation from SAP to Workday for 20k colleagues – led on UK payroll simplification and process documentation (both as-is and to-be) and improvement (e.g. established new process for long-term absence management, saving multiple days of effort monthly)
- Continued co-chairing Centrica’s LGBTQ+ network, focused on intersectionality
- Includes 9 months maternity leave Aug 2019 - May 2020
Global HR Change Manager
Centrica plc
08.2017 - 12.2018
- Governed and managed global HR small change cycle, enabling delivery of 1000+ changes annually
- Led change resource management and forecasting
- Identified and spearheaded operational improvements such as implementing regular Design Authority meetings and optimising effectiveness of Change Approval Board
- Implemented change MI to senior stakeholders
- Enhanced case management technology and working relationship with outsourced partner
- Started co-chairing Centrica’s LGBTQ+ network; organised biggest ever representation at London Pride and developed Spectrum Week
- Founded and led engagement group for HR team and worked on improving engagement and team morale
Global HR BP / Project & Portfolio Manager
TUI Group
Spain & Singapore
04.2012 - 09.2016
- Developed and executed HR strategy for global finance centralisation, setting up new finance shared service centres in Spain, Orlando and Singapore
- Established and rolled out global sales organisational framework and bonus scheme for 4000+ employees, leading all associated comms
- Created and rolled out performance management training programme for 600+ leaders globally
- Established and led HR PMO. Developed and implemented PMI-based framework. Established and managed global project portfolio.
- Managed key strategic projects from inception to delivery, such as centralising customer service operations with annual saving of €500k per annum
HRSS Continuous Improvement Manager
Diageo plc
London, United Kingdom
05.2011 - 03.2012
- Assisted in setting up new HR Shares Services organisation
- Developed CI strategy to drive increase in efficiency & performance standards; established and managed team of CI Specialists
- Promoted governance, monitored key interdependencies within processes, ensured fit for purpose service delivery
tools and consistent deployment globally - Drove key change initiatives such as improving document accuracy (from 39% to 85% within 6 months)
Global Governance & Control Manager
Diageo plc
03.2010 - 05.2011
- Helped define, implement and improve global control standards and governance across Group
- Partnered with regional leadership (up to board level) in risk management, governance approach and embedding controls and compliance in Africa, South America and the Middle East. Uncovered £0.5m financial fraud in South America
- Responsible for Business Continuity Management in Head Office
Control, Compliance & Process Improvement Manager
Diageo plc
02.2008 - 03.2010
- Embedded Sarbanes-Oxley control framework and improved governance and compliance, whilst reducing cost for GB business
- Drove finance process improvement agenda to deliver step change in process performance (e.g. Payment to Terms Transformation of 49% to 92%)
- Led annual risk-based internal audit process to identify and address weaknesses and ensure Sox compliance. By year 2, only minor audit points were raised by external independent auditor
- Established Business Continuity Management (BCM) and improved capabilities
- While at Diageo, helped establish D&I Forum and roll-out of unconscious bias training for senior leaders, co-led set up of Rainbow Network
Education
Diploma of Higher Education - Marketing, Advertising & Public Relations
Dublin Business School
Dublin, IrelandSkills
- Human Resource Management
- Organisational Development & Change
- Project Management
- Change Management
- Service Delivery
- Process Improvement
- Corporate Governance
- People Management
- Coaching/Mentoring
- Mediation
Affiliations
- Health & Fitness
- Classic English Literature
- Travelling
Languages
English
Proficient (C2)
Hungarian
Native
Spanish
Intermediate
Timeline
Senior People Partner, Group Functions
Centrica plc
01.2023 - Current
HR Operations Manager
Centrica plc
01.2020 - 01.2023
Payroll Project Manager
Centrica plc
01.2019 - 05.2020
Global HR Change Manager
Centrica plc
08.2017 - 12.2018
Global HR BP / Project & Portfolio Manager
TUI Group
04.2012 - 09.2016
HRSS Continuous Improvement Manager
Diageo plc
05.2011 - 03.2012
Global Governance & Control Manager
Diageo plc
03.2010 - 05.2011
Control, Compliance & Process Improvement Manager
Diageo plc
02.2008 - 03.2010
Diploma of Higher Education - Marketing, Advertising & Public Relations
Dublin Business School
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