Summary
Work history
Skills
Qualifications & Certifications
Timeline
Overview
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Krisztina Sam

London,United Kingdom

Summary

Results-driven administrative professional with a decade of proven success in delivering client and business support within demanding, fast-paced environments, cultivating positive relationships, and ensuring compliance. Proven ability to streamline complex processes though data-driven decisions, technological solutions, and collaborative leadership. Proficient in a wide range of software platforms, with a commitment to continuous operational improvement.

Work history

Workplace Coordinator/System & Team Administrator

Deloitte UK HQ | Mitie Ltd.
London, UK
08.2019 - 03.2025
  • Maintained FM systems and processes (including subcontractor access, site maintenance supply, databases, and records) and provided client support, ensuring accuracy and compliance.
  • Proactively monitored and actioned workplace operations, including customer service, facilities, IT, space management, office supply, and emergency response, adhering to safety regulations, KPIs and SOPs.
  • Optimised administrative workflows through implementation of technology solutions and efficient work practices, improving communication and service delivery.
  • Served as a main point of contact for internal/external service providers, clients, and customers, building strong relationships and facilitating effective issue resolution.
  • Supported team development through recruitment, onboarding, mentoring, and scheduling.

Hospitality Assistant

Deloitte UK HQ | Compass Group
London, UK
08.2018 - 08.2019
  • Created a welcoming atmosphere for clients and visitors, ensuring compliance with company policies and providing team coaching to enhance service standards.
  • Recommended for the Workplace Coordinator role due to strong organisational skills.

Hospitality/Catering Team Leader

Shell HQ
London, UK
08.2014 - 08.2018
  • Led a nine-person team, maximising customer service and operational efficiency within a complex corporate structure.
  • Supervised daily operations, performance, administration, including scheduling, onboarding, induction, and inventory management, and provided dedicated support on the executive floor.
  • Introduced a new document management system, improving document control and efficiency.

Customer & Logistics Coordinator Team Leader

Call & Distribution Centre
, Hungary
  • Managed order fulfilment, customer inquiries, financial transactions, inventory, and team schedules, ensuring timely and accurate service delivery.

Office Manager Assistant / Program Officer

Upper-Tisza Foundation
  • Provided organisational and project support, arranged consultation and advisory services for unemployed youth.

Skills

  • Compliance & Continuous Improvement
  • Front Office Operation & Back Office Administration
  • Logistical & Budget Awareness, Project & Vendor Management, Purchase Orders
  • Systems Administration & Database Management (CAFM, SaaS, ITSM, MS Office), Document Control
  • Stakeholder Engagement, Confidentiality, Communication (Bilingual)
  • Leadership & Development, People Management, Teamwork
  • Proactive Approach, Adaptability, Problem-solving, Organisation, Attention to Detail

Qualifications & Certifications

  • Public Administration Manager | Bachelor’s Degree | Corvinus University of Budapest, Hungary
  • Bachelor of Social Work | Labour Market & Employment Specialisation | University of Debrecen, Hungary
  • Team Leader/Supervisor L3 Apprenticeship (Merit)
  • Human Resources L2
  • Fire Marshal | First Aid | Health & Safety

Timeline

Workplace Coordinator/System & Team Administrator

Deloitte UK HQ | Mitie Ltd.
08.2019 - 03.2025

Hospitality Assistant

Deloitte UK HQ | Compass Group
08.2018 - 08.2019

Hospitality/Catering Team Leader

Shell HQ
08.2014 - 08.2018

Customer & Logistics Coordinator Team Leader

Call & Distribution Centre

Office Manager Assistant / Program Officer

Upper-Tisza Foundation

Overview

2026
2026
years of professional experience

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Krisztina Sam