Kristy Savage

• Some of my duties as a terminal support staff member are to check passengers and their luggage, asking the appropriate security questions to ensure that there are no restricted items included
• I also assist passengers onto the aircraft during an outbound flight and off of the aircraft and into the terminal for an inbound flight, ensuring that all passengers have available trollies to secure their luggage
• Other tasks include tannoy announcements to update passengers on important information, filling out paperwork and taking payments for flights

Key Achievement: Assisting with aircraft operations, dispatching aircraft and unloading and offloading troops which is vital to military operations.

• My key duties as accommodation clerk were to respond to both telephone and email inquiries to assist with booking accommodation within the junior ranks barrack blocks for Royal Air Force personnel, a large part of my role also included both march in and out inspections for those arriving and leaving their rooms
• In less than one year, I had been promoted to accommodation manager due to my continuous hard work and efforts to improve the standards of the rooms which personnel lived in, and working alone carrying out both clerk and managerial duties during COVID

Key Achievement- I was recognised for being dedicated and enthusiastic by the Station Commander at RAF Benson, who presented me with a letter to thank me for my efforts in going above and beyond, which included additional compensation beyond my salary for excelling within my role

• My role at Hachette was within the Customer Services department, where my key duties were to primarily handle customer inquiries regarding book orders, deliveries and returns, account information and any other issues in relation to purchasing books
• I often interacted with customers via email and telephone, whilst ensuring a positive customer experience and working to resolve problems efficiently

• During my time with Community Bank, I have been a Customer Service Representative as well as a Banking Center Service Specialist including receptionist work
• I first started in 2015 and left in 2017 due to working part-time hours but wanting full time, I returned in 2018 as I was offered a new position with more hours
• I have always shown eagerness to take on extra hours and duties that have been offered to me
• I remain consistently punctual with my timekeeping, have learnt to work as both teller and customer service and efficiently carry out a dual role
• I know how to manage my teller box by keeping within my daily limits and understanding the importance of my vault responsibilities, dual control and risk management

• My day-to-day duties as the lead viewing agent were to conduct viewings for military personnel and their families to ease them into their tour here in England
• I would spend half my day carrying out viewings and the other half would be spent inside the office responding to email enquiries, answering telephones and processing rent payments amongst other administrative duties

• I worked in both the craft and toy department, I was an integral part of a small team in a successful shop
• I worked within a time limit and managed well under pressure, especially around the Christmas holiday period
• My duties would be to replenish shelves, keep the shop floor tidy and organised, assist customers and ensure the stock takes would be completed in a timely manner

• It was here I carried out my Hairdressing apprenticeship, once I had completed my course, I moved onto Beauty Therapy where I split my time working part time and attending West Suffolk College a few days a week to complete my qualifications
• I was thought of as a valued member of a hard-working team