Kristy Nilsson
Hedon,East Riding of Yorkshire
Summary
Professional project management specialist with experience working with teams to accomplish short- and long-term project goals. Known for being dedicated and able to achieve excellent results, even under pressure.
Overview
20
20
years of professional experience
Work History
Team Leader, Brand Management
Springfield Solutions
Hull, East Riding of Yorkshire
12.2010 - Current
- Provided leadership and direction for 7 team members, supervising activities to drive productivity and efficiency.
- Coached team members through new or difficult workflows.
- Reported on team performance to higher leadership, proactively offering action for areas of improvement.
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
- Supported new hires through onboarding process for speedy and successful training.
- Collaborated with colleagues from different backgrounds to tackle new challenges.
- Led performance reviews and tailored employee feedback to facilitate professional development.
- Monitored risks, dependencies and constraints, offering timely resolutions to minimise project impact.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
- Streamlined processes to improve and optimise office operations.
- Analysed and resolved complex resource management issues for optimised scheduling.
- Facilitated customer approval of project documentation, requirements and resources.
Office/Accounts Manager
Mercury Print & Graphics Ltd
Hull, East Riding of Yorkshire
08.2004 - 12.2010
- Managed payroll operations for team of employees.
- Prepared monthly reports, account reconciliations and financial statements.
- Registered customer information on database to maintain accurate records.
- Placed customer orders, providing guidance on product delivery timeframes.
Education
GCSEs -
Winifred Holtby Academy
HullPerforming Arts
Hull College
HullSkills
- Leadership skills
- Customer relationship building
- Project Management
- Process Improvement
- Resource allocation
Affiliations
- Horses, reading, music concerts and gaming.
Additional Information
I am happy to provide any additional information on my past or present employment history upon request.
References
References available upon request.
Timeline
Team Leader, Brand Management
Springfield Solutions
12.2010 - Current
Office/Accounts Manager
Mercury Print & Graphics Ltd
08.2004 - 12.2010
GCSEs -
Winifred Holtby Academy
Performing Arts
Hull College
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